Employees Big Part of Retail Surveillance Puzzle

While video surveillance has undoubtedly improved retailers' fight against crime – including major issues like shrink and organized retail theft – it can only be as good as the employees using it.

According to the Dallas Morning News, police in Allen, Texas, a suburb of Dallas, are investigating a robbery at a Zales jewelry store in an upscale outlet mall Monday night.

In what sounds like a run-of-the-mill crime, three men allegedly removed jewelry from display cases inside the store. A bystander saw one juvenile leave in a van, and police quickly apprehended the subject, but no jewelry.

I'm sure police and store owners were hopeful to leverage ever-present video surveillance to help track down the other two suspects. But there was a slight problem.

The store apparently had an analog surveillance system with a digital backup. But, according to the report, there was no tape in the analog system and the digital system was not activated by the employees.

With no surveillance video of the crime, it only makes it that much harder for police to catch the alleged thiefs.

And after the costly mistake, I have a feeling that both the surveillance system and backup are fully functional and ready to go tonight.


Posted by Brent Dirks on Jan 11, 2011

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