Industry Professional

Deterring Fraud and Theft

Reliable, user intuitive platform was an absolute must for massive luxury auto dealership in Texas

There is an old saying about how everything is bigger in Texas, and in the case of Lexus of Lakeway, the expression certainly rings true. Located less than 20 miles from the burgeoning technology hub of Austin, the luxury automobile dealership sits on more than 30 acres in the small town of Lakeway, which is home to more than 11,000 residents.

The dealership, which is a sister store to Lexus of Austin, offers customers a unique car-buying experience. The community of Lakeway has very exacting standards when it comes to the architectural features of area businesses, and the dealership had to adhere to these rules when designing its facility. As part of an effort to be aesthetically pleasing, Lexus of Lakeway was built vertically and features multiple levels complete with rooftop parking, resembling something more akin to a resort than a contemporary dealership. The cars that are visible on the ground are spread among the hills and surrounding property so as to keep the facility from appearing like a cluttered car lot.

However, Lexus of Lakeway’s commitment to being a good business neighbor doesn’t just stop at the architecture of its building. The dealership makes every effort to keep bright lighting and loud noises to a minimum, which is why the facility’s doors open and shut within just 10 seconds of a vehicle pulling in or out. Not only does this help keep most of the noise contained within the building, but it also encourages customers to stay within the confines of facility and shop at one of the two boutique retail shops on property.

The job of securing this expansive and unique auto dealership fell to Jake Hargis, parts and IT director for both Lexus of Lakeway and Lexus of Austin. Having experience in managing a smaller video surveillance network at the Austin dealership, Hargis knew that the size of the Lakeway property combined with the challenge of having to secure additional areas, such as the retail boutiques, required more advanced surveillance tools.

“Here in Lakeway, our surveillance system had to be more spread out because of the logistics of the property, so I needed more cameras and the ability to work remotely from a workstation,” Hargis said.

To address these concerns, Hargis consulted Accu-Tech, a leading nationwide distributor of security products, which recommended the Arteco Next video event management software (VEMS) platform. In addition to Arteco Next, more than 30 high-definition IP cameras were installed throughout the lot, some of which had to be converted to wireless to extend their range given the expansiveness of the property. However, while the cameras themselves are impressive, Hargis said it is the rich functionality of the Arteco Next software that holds the entire network together.

“I can cover a lot more ground with one camera here as opposed to the older system at Austin,” Hargis said. “Before I might have had an initial angle where I could see 20 cars in a single frame and there was no way you could read a plate number. It’s simply too big of an area being covered. Now, using Arteco Next, I can make a camera change its angle and view the image like I’m walking up behind the car, then zooming in so close that I can decipher the details.”

Although Lexus of Lakeway has a security team, Hargis and one other person within the dealership’s IT department are the only ones with access to the video management system. In the event of an incident, authorized individuals can quickly and easily access video footage. Arteco Next streamlines access and search through its intuitive user intuitive interface.

Perhaps, most importantly, Arteco Next provides Lexus of Lakeway with a powerful tool to combat incidents of fraud and shoplifting. One of the most common types of crime perpetrated against auto dealerships is falsely claiming that a car has suffered damage while in the care of technicians at the facility. With Arteco Next, Lexus of Lakeway has been able to nip these claims in the bud.

“We do a walk around on every car that comes in here and there might be a big scratch that we write on the work order and they’ll sign off on it. But when they come to pick up the car, they’ll say, ‘that wasn’t there.’ We can literally pull up the camera now, show where they pulled in, zoom in on that damage and say, ‘there it is when you drove in,’” Hargis said.

In addition, the Boutique on Stonelake, which offers the dealership’s customers a chance to shop for a variety of goods, such as clothing, jewelry and books while they wait for service to be performed on their vehicle, is sometimes targeted by shoplifters. Using the video system, Hargis can easily identify the perpetrator and the vehicle in which they left.

Hargis has received positive feedback about the Arteco software from the dealership’s managers—many of whom have been able to settle disputes using the platform—and said he plans to work with Arteco for all of its video surveillance related needs moving forward.

This article originally appeared in the January 2017 issue of Security Today.

Featured

  • Maximizing Your Security Budget This Year

    7 Ways You Can Secure a High-Traffic Commercial Security Gate  

    Your commercial security gate is one of your most powerful tools to keep thieves off your property. Without a security gate, your commercial perimeter security plan is all for nothing. Read Now

  • Busy South Africa Building Integrates Custom Access Control System

    Nicol Corner, based in Bedfordview, Johannesburg, South Africa, is home to a six-star fitness club, prime office space, and an award-winning rooftop restaurant. This is the first building in South Africa to have its glass façade fully incorporate fritted glazing, saving 35% on energy consumption. Nicol Corner (Pty) LTD has developed a landmark with sophisticated design and unique architecture by collaborating with industry-leading partners and specifying world-class equipment throughout the project. This includes installing a high-spec, bespoke security and access control system. Read Now

  • Only 13 Percent of Research Institutions Are Prepared for AI

    A new survey commissioned by SHI International and Dell Technologies underscores the transformative potential of artificial intelligence (AI) while exposing significant gaps in preparedness at many research institutions. Read Now

  • Survey: 70 Percent of Organizations Have Established Dedicated SaaS Security Teams

    Seventy percent of organizations have prioritized investment in SaaS security, establishing dedicated SaaS security teams, despite economic uncertainty and workforce reductions. This was a key finding in the fourth Annual SaaS Security Survey Report: 2025 CISO Plans and Priorities released today by the Cloud Security Alliance (CSA), the world’s leading organization dedicated to defining standards, certifications, and best practices to help ensure a secure cloud computing environment. Read Now

Featured Cybersecurity

Webinars

New Products

  • Luma x20

    Luma x20

    Snap One has announced its popular Luma x20 family of surveillance products now offers even greater security and privacy for home and business owners across the globe by giving them full control over integrators’ system access to view live and recorded video. According to Snap One Product Manager Derek Webb, the new “customer handoff” feature provides enhanced user control after initial installation, allowing the owners to have total privacy while also making it easy to reinstate integrator access when maintenance or assistance is required. This new feature is now available to all Luma x20 users globally. “The Luma x20 family of surveillance solutions provides excellent image and audio capture, and with the new customer handoff feature, it now offers absolute privacy for camera feeds and recordings,” Webb said. “With notifications and integrator access controlled through the powerful OvrC remote system management platform, it’s easy for integrators to give their clients full control of their footage and then to get temporary access from the client for any troubleshooting needs.” 3

  • PE80 Series

    PE80 Series by SARGENT / ED4000/PED5000 Series by Corbin Russwin

    ASSA ABLOY, a global leader in access solutions, has announced the launch of two next generation exit devices from long-standing leaders in the premium exit device market: the PE80 Series by SARGENT and the PED4000/PED5000 Series by Corbin Russwin. These new exit devices boast industry-first features that are specifically designed to provide enhanced safety, security and convenience, setting new standards for exit solutions. The SARGENT PE80 and Corbin Russwin PED4000/PED5000 Series exit devices are engineered to meet the ever-evolving needs of modern buildings. Featuring the high strength, security and durability that ASSA ABLOY is known for, the new exit devices deliver several innovative, industry-first features in addition to elegant design finishes for every opening. 3

  • 4K Video Decoder

    3xLOGIC’s VH-DECODER-4K is perfect for use in organizations of all sizes in diverse vertical sectors such as retail, leisure and hospitality, education and commercial premises. 3