Kentucky City Hall Protects Employees with Security Enclosure

Kentucky City Hall Protects Employees with Security Enclosure

A clear, protective enclosure is being installed this week in the first-floor lobby of Owensboro City Hall as a precautionary measure to protect citizen-service representatives.

Owensboro City Hall is installing a clear, protective enclosure in the first-floor lobby of its building this week. City officials said the enclosure is a precautionary measure to protect citizen-service representatives from potentially disgruntled customers.

According to Owensboro City Clerk Beth Cecil, who supervises the city’s three part-time citizen service reps, she doesn’t know of any major employee safety problems. However, she wants to ensure those employees are safe in case an issue arises.

"We're doing this out of an abundance of caution," Cecil said. "It's precautionary. We do sometimes have citizens who come in and are disgruntled about a variety of things. I thought it would be a good idea to keep those employees behind a barrier in case things were to get out of hand."

Citizen-service representatives at City Hall are CityAction employees who are responsible for fielding complaints, answering questions and directing citizens to the correct departments.

Owensboro contracted with Kentucky Mirror & Plate Glass Co. to install the glass enclosure, separated on the east side of the lobby with a door. The city’s Finance and Support Services Department tax counter on the north side of the lobby is already separated from the public by a glass enclosure.

Assistant City Manager Lelan Hancock said the Finance and Support Services Department tax counter has experienced issues with particularly angry visitors before. In those situations, CSRs are exposed, he said.

"Sometimes people are upset about the taxes they pay," Hancock said. "Some people have become absolutely irate. It's certainly not common, but, for the protection of the employee who may be dealing with those people, we decided this was the safest step."

About the Author

Jessica Davis is the Associate Content Editor for 1105 Media.

Featured

  • Pragmatism, Productivity, and the Push for Accountability in 2025-2026

    Every year, the security industry debates whether artificial intelligence is a disruption, an enabler, or a distraction. By 2025, that conversation matured, where AI became a working dimension in physical identity and access management (PIAM) programs. Observations from 2025 highlight this turning point in AI’s role in access control and define how security leaders are being distinguished based on how they apply it. Read Now

  • Report: Cyber Attackers Continue to Turn to AI-Based Tools to Avoid Detection

    Comcast Business recently released its 2025 Cybersecurity Threat Report, a comprehensive analysis of 34.6 billion cybersecurity events detected between June 1,2024 and May 31, 2025. Now in its third year, the report offers business leaders a unique perspective into the evolving threat landscape and provides actionable insights to help organizations strengthen their defenses and align cybersecurity with business risk. Read Now

  • Axis Communications Creates AI-powered Video Surveillance Orchestra

    What if cameras could not only see the world, but interpret it—and respond like orchestra musicians reading sheet music: instantly, precisely, and in perfect harmony? That’s what global network technology leader Axis Communications set to find out. Read Now

  • Just as Expected

    GSX produced a wonderful tradeshow earlier this week. Monday was surprisingly strong in the morning, and the afternoon wasn’t bad at all. That’s Monday’s results and asking attendees to travel on Sunday. Just a quick hint, no one wants to give up their weekend to travel and set up an exhibit booth. I’m just saying. Read Now

    • Industry Events
    • GSX
  • NOLA: The Crescent City

    Twenty years later we finds ourselves in New Orleans. Twenty years ago the aftermath of Hurricane Katrina forced exhibitors and attendees to look elsewhere for tradeshow floor space. Read Now

    • Industry Events
    • GSX

New Products

  • FEP GameChanger

    FEP GameChanger

    Paige Datacom Solutions Introduces Important and Innovative Cabling Products GameChanger Cable, a proven and patented solution that significantly exceeds the reach of traditional category cable will now have a FEP/FEP construction.

  • QCS7230 System-on-Chip (SoC)

    QCS7230 System-on-Chip (SoC)

    The latest Qualcomm® Vision Intelligence Platform offers next-generation smart camera IoT solutions to improve safety and security across enterprises, cities and spaces. The Vision Intelligence Platform was expanded in March 2022 with the introduction of the QCS7230 System-on-Chip (SoC), which delivers superior artificial intelligence (AI) inferencing at the edge.

  • AC Nio

    AC Nio

    Aiphone, a leading international manufacturer of intercom, access control, and emergency communication products, has introduced the AC Nio, its access control management software, an important addition to its new line of access control solutions.