Fast Food Operator Enhances Safety, Reduces Cost With Virtual Guard

Interface Systems, a managed service provider of security, actionable insights, and purpose-built networks for multi-location businesses, today announced that Nicker Management, a fast-food franchise operator in the Los Angeles area, has successfully implemented Interface’s Virtual Security Guard solution. By deploying Interface’s advanced security technology, Nicker Management has enhanced safety, reduced operational costs, and provided a secure environment for employees and customers.

Nicker Management, led by sisters Nicole Harper Rawlins (CEO) and Kerri Harper-Howie (Co-owner), operates 24 fast-food restaurants across South LA, Compton, Lynwood, and Carson. Faced with persistent security challenges, including loitering, panhandling, and criminal activity, the company sought a modern, cost-effective solution to protect its employees and guests.

Addressing Critical Security Concerns

“We’re faced with lots of challenges with crime, unhoused people, and individuals suffering from mental and/or substance abuse issues,” said Harper Rawlins. “It creates significant risk at our restaurants. Over the years, we experimented with a range of security solutions, and hiring on-site guards quickly became costly and unsustainable.”

After evaluating various options, Nicker Management chose Interface Systems to implement the Virtual Guard solution at one of its restaurants, ensuring a proactive and scalable approach to security.

How Interface’s Virtual Guard Solution Helps Nicker Management:

24/7 Monitoring & Rapid Response – Trained intervention specialists continuously monitor restaurant locations to deter loitering, panhandling, and aggressive behavior in real-time.

Automated Voice-Downs – Proactive announcements throughout the day signal active monitoring and reinforce security presence.

Virtual Tours – Scheduled and unscheduled remote video assessments help identify threats, suspicious activities, and compliance issues.

Employee Security Escorts – Live monitoring ensures employees' safe passage to and from their vehicles during vulnerable times such as shift changes, opening, and closing hours.

“Knowing there’s a professionally trained security team on standby gives us confidence that we can maintain a secure working environment at all hours,” said Harper Rawlins.

The deployment of Virtual Guard has streamlined security operations at Nicker Management’s restaurant, allowing staff to focus on providing excellent customer service without the burden of handling security incidents.

With 24/7 monitoring by Virtual Guard, employees and customers feel safer, and staff no longer have to handle security threats alone. In addition, automated alerts also remind employees of key procedures during shift changes.

The system's effectiveness was demonstrated during a recent incident when a loiterer refused to leave the restaurant lobby. The staff triggered a silent alarm, and the Virtual Guard team immediately responded with a voice-down, prompting the individual to leave without further incident.

“Interface’s Virtual Guard solution empowers franchise businesses like Nicker Management to address security risks effectively while optimizing operational costs,” said Sean Foley, Chief Revenue Officer at Interface Systems. “Our innovative approach allows employees to focus on delivering excellent service, knowing their safety is in trusted hands.”

Featured

  • AI to Help Resolve Non-Emergency Calls Across Utah and Decrease 911 Caller Wait Times

    The Utah Communications Authority (UCA), which oversees the state’s next generation 911 technology services, recently announced that public safety answering points (PSAPs) throughout the state plan to implement Motorola Solutions’ Virtual Response technology to automate the receipt and resolution of 10-digit non-emergency line calls in Utah with the help of AI. Read Now

  • Report Reveals Local Governments Face Surge in Ransomware Attacks with Minimal Resources

    KnowBe4, the cybersecurity platform that comprehensively addresses human risk management, recently released new research highlighting the critical cybersecurity challenges facing state, local, tribal, and territorial (SLTT) governments. The report details how government organizations have become prime targets for cybercriminals while simultaneously facing severe resource constraints. Read Now

  • Video Surveillance Trends to Watch

    With more organizations adding newer capabilities to their surveillance systems, it’s always important to remember the “basics” of system configuration and deployment, as well as the topline benefits of continually emerging technologies like AI and the cloud. Read Now

  • New Report Reveals Top Trends Transforming Access Controller Technology

    Mercury Security, a provider in access control hardware and open platform solutions, has published its Trends in Access Controllers Report, based on a survey of over 450 security professionals across North America and Europe. The findings highlight the controller’s vital role in a physical access control system (PACS), where the device not only enforces access policies but also connects with readers to verify user credentials—ranging from ID badges to biometrics and mobile identities. With 72% of respondents identifying the controller as a critical or important factor in PACS design, the report underscores how the choice of controller platform has become a strategic decision for today’s security leaders. Read Now

  • Overwhelming Majority of CISOs Anticipate Surge in Cyber Attacks Over the Next Three Years

    An overwhelming 98% of chief information security officers (CISOs) expect a surge in cyber attacks over the next three years as organizations face an increasingly complex and artificial intelligence (AI)-driven digital threat landscape. This is according to new research conducted among 300 CISOs, chief information officers (CIOs), and senior IT professionals by CSC1, the leading provider of enterprise-class domain and domain name system (DNS) security. Read Now

New Products

  • Compact IP Video Intercom

    Viking’s X-205 Series of intercoms provide HD IP video and two-way voice communication - all wrapped up in an attractive compact chassis.

  • PE80 Series

    PE80 Series by SARGENT / ED4000/PED5000 Series by Corbin Russwin

    ASSA ABLOY, a global leader in access solutions, has announced the launch of two next generation exit devices from long-standing leaders in the premium exit device market: the PE80 Series by SARGENT and the PED4000/PED5000 Series by Corbin Russwin. These new exit devices boast industry-first features that are specifically designed to provide enhanced safety, security and convenience, setting new standards for exit solutions. The SARGENT PE80 and Corbin Russwin PED4000/PED5000 Series exit devices are engineered to meet the ever-evolving needs of modern buildings. Featuring the high strength, security and durability that ASSA ABLOY is known for, the new exit devices deliver several innovative, industry-first features in addition to elegant design finishes for every opening.

  • Mobile Safe Shield

    Mobile Safe Shield

    SafeWood Designs, Inc., a manufacturer of patented bullet resistant products, is excited to announce the launch of the Mobile Safe Shield. The Mobile Safe Shield is a moveable bullet resistant shield that provides protection in the event of an assailant and supplies cover in the event of an active shooter. With a heavy-duty steel frame, quality castor wheels, and bullet resistant core, the Mobile Safe Shield is a perfect addition to any guard station, security desks, courthouses, police stations, schools, office spaces and more. The Mobile Safe Shield is incredibly customizable. Bullet resistant materials are available in UL 752 Levels 1 through 8 and include glass, white board, tack board, veneer, and plastic laminate. Flexibility in bullet resistant materials allows for the Mobile Safe Shield to blend more with current interior décor for a seamless design aesthetic. Optional custom paint colors are also available for the steel frame.