Rethinking the Visitor Experience: Implementing a Customer Centric Solution to Solve Your Visitor Management Challenges

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This webinar occurred on: June 8, 2016

While visitor management is recognized as a crucial facet of physical security, traditionally security departments haven’t recognized it as a crucial part of their organization’s brand experience. A visitor, whether they are a customer, potential employee, or VIP begins their experience with your organization the moment they’re invited to your facility. While for your organization’s employees, visitor management is a key aspect of their experience with your department. Slow, manual, error-prone processes for registering and checking-in visitors creates a poor experience for both the host and the visitor and results in a negative impression of your organization and the security department.

Join Quantum Secure and HID Global to learn how you can implement a customer centric approach to visitor management that will enhance security while also creating a positive customer experience for your visitors and employees.

Key takeaways you don’t want to miss:

  • How the role of security is changing from inhibitor to a service organization
  • Managing the visitor lifecycle to deliver a high-end visitor experience while also enhancing security
  • Creating a service portal to make it easy for internal customers to engage security

REGISTER Below to view the ONDemand Version
This webinar occurred on: June 8, 2016


Don Campbell , Vice President of Product Management at Quantum Secure
Don began his career as a United State Marine Corps officer where he ran a 13 person team with responsibilities ranging from managing the 35 building/5000 user network. Upon leaving the Marine Corps, Don held a number of positions with technology companies ranging from LE satellite communication to directory systems, to IT Security management building sales in the federal government and commercial spaces. In 2003, Don joined the physical security space as PSIM products began to arrive on the market. Don received his BS in Electrical Engineering from Duke University.

Nils Wahlander, Senior Product Marketing Manager at HID Global
Nils Wahlander, a Senior Product Marketing Manager at HID Global, a leading provider of secure identity and access control solutions. With more than 10 years of experience in the secure issuance and card printing industry, Nils works with customers to continuously evaluate and improve their safety and security strategies. He received his BS in Mechanical Engineering from Mississippi State University and an MBA from the Carlson School of Management at the University of Minnesota.

Duration: 1 Hour