Monitronics Launches New Consumer Web Site

Monitronics recently announced the launch of its new customer-account interface, MyMonitronics, aimed at bolstering the company’s online service offerings.

The move follows on the heels of the sweeping overhaul of the company’s main Web site, http://www.monitronics.com, as well as its selection by global market growth experts Frost & Sullivan as the 2008 North American Alarm Service Provider of the Year.

According to company officials, MyMonitronics was built in direct response to customer feedback, and updates the company’s business practices. MyMonitronics allows end-users to manage all aspects of their accounts at the Web site.

“We designed our site in the wake of an intensive, year-long research effort aimed at improving our award-winning customer-service,” said Mitch Clarke, vice president of marketing. “Monitronics.com and MyMonitronics are just the first of many steps we’ll be undertaking to make sure we continue to give our customers exactly what they need and want.”

MyMonitronics lets users pay bills, download product user manuals, enroll in direct debit payment programs, and take advantage of business-referral rewards programs, among other features. The site also features video testimonials from Monitronics customers from across the country, and provides targeted alarm product information aimed specifically for families, single parents and seniors.

Digital Edition

  • Security Today Magazine - April 2020

    April 2020

    Featuring:

    • Enhancing the Perimeter
    • Avoiding Danger with Secure Data Storage
    • Making Cities Smarter
    • Improving Operations
    • A Virus on the Move

    View This Issue

  • Environmental Protection
  • Occupational Health & Safety
  • Infrastructure Solutions Group
  • Spaces4Learning
  • Campus Security & Life Safety