Emergency Calls Integrate With IP Video Surveillance In Malaysian City

  • Feb 11, 2010

Cyberjaya has become the first Malaysian city to deploy a system that allows local police to remotely monitor the location of an incident, immediately after receiving an emergency call.

This is achieved by interfacing IndigoVision’s IP video solution with the Malaysian Emergency Response Service (MERS) 999 system, which is part of the overall integrated CCTV surveillance system commissioned by IndigoVision’s local approved Partner, GTC Global Sdn Bhd.

Speaking at the launch of the integrated system at Cyberjaya Police Station, Inspector General of Police Tan Sri Musa Hassan said, “The MERS 999 provides a uniform platform for handling emergency calls from the Police, Fire and Rescue Services, Health Ministry and Civil Defense Department. This allows better coordination between the agencies especially after police are able to use CCTV to check on the type and seriousness of the emergency and assess the assistance that is needed.”

The ability for the police to assess a situation immediately and provide a fast response deters criminals and allows the authorities to provide the correct assistance for victims following an incident. Being able to check on the scene of an emergency also means that the police can identify crank calls. This improves efficiency and ensures resources are directed to dealing with actual emergencies.

Using a fiber network designed by GTC Global Sdn Bhd, a total of 30 IndigoVision series 9000 IP PTZ vandal-proof domes were installed at various high traffic and populated areas around the town. Loudspeakers were also fitted alongside many of the cameras allowing control room operators to broadcast warning or help messages using an integrated intercom system.

In the central control room operators use ‘Control Center’, IndigoVision’s Security Management Software to view live camera feeds and analyze recorded video. Evidential quality video clips can be exported as evidence for use in court.

Then an emergency call is received, its location is displayed on the main GIS Map. The operator then displays the nearest camera and remotely controls its PTZ movement to view the incident. IndigoVision’s compression technology means that high-quality H.264 video can be streamed around the network with minimum bandwidth requirement. This ensures minimum latency, allowing operators to smoothly control the PTZ domes from long distances. This was one of the main reasons IndigoVision was chosen for this project.

Video is recorded on an IndigoVision Windows NVR, with Raid 5 storage, providing a 30 day archive. The amount of storage required compared to comparable systems is significantly lower due to the efficiency of the compression technology and to advanced features such as Activity Controlled Framerate (ACF), which is used in the IP domes.

ACF is a unique feature that reduces the framerate at which video is transmitted from the camera during periods of scene inactivity. As soon as the camera detects motion, the video is automatically streamed at maximum framerate. This can considerably reduce the amount of recorded video, particularly during the night or at quieter locations.

Featured

  • AI Is Now the Leading Cybersecurity Concern for Security, IT Leaders

    Arctic Wolf recently published findings from its State of Cybersecurity: 2025 Trends Report, offering insights from a global survey of more than 1,200 senior IT and cybersecurity decision-makers across 15 countries. Conducted by Sapio Research, the report captures the realities, risks, and readiness strategies shaping the modern security landscape. Read Now

  • Analysis of AI Tools Shows 85 Percent Have Been Breached

    AI tools are becoming essential to modern work, but their fast, unmonitored adoption is creating a new kind of security risk. Recent surveys reveal a clear trend – employees are rapidly adopting consumer-facing AI tools without employer approval, IT oversight, or any clear security policies. According to Cybernews Business Digital Index, nearly 90% of analyzed AI tools have been exposed to data breaches, putting businesses at severe risk. Read Now

  • Software Vulnerabilities Surged 61 Percent in 2024, According to New Report

    Action1, a provider of autonomous endpoint management (AEM) solutions, today released its 2025 Software Vulnerability Ratings Report, revealing a 61% year-over-year surge in discovered software vulnerabilities and a 96% spike in exploited vulnerabilities throughout 2024, amid an increasingly aggressive threat landscape. Read Now

  • Motorola Solutions Named Official Safety Technology Supplier of the Ryder Cup through 2027

    Motorola Solutions has today been named the Official Safety Technology Supplier of the 2025 and 2027 Ryder Cup, professional golf’s renowned biennial team competition between the United States and Europe. Read Now

  • Evolving Cybersecurity Strategies

    Organizations are increasingly turning their attention to human-focused security approaches, as two out of three (68%) cybersecurity incidents involve people. Threat actors are shifting from targeting networks and systems to hacking humans via social engineering methods, living off human errors as their most prevalent attack vector. Whether manipulated or not, human cyber behavior is leveraged to gain backdoor access into systems. This mainly results from a lack of employee training and awareness about evolving attack techniques employed by malign actors. Read Now

Most   Popular

New Products

  • Camden CV-7600 High Security Card Readers

    Camden CV-7600 High Security Card Readers

    Camden Door Controls has relaunched its CV-7600 card readers in response to growing market demand for a more secure alternative to standard proximity credentials that can be easily cloned. CV-7600 readers support MIFARE DESFire EV1 & EV2 encryption technology credentials, making them virtually clone-proof and highly secure.

  • Connect ONE’s powerful cloud-hosted management platform provides the means to tailor lockdowns and emergency mass notifications throughout a facility – while simultaneously alerting occupants to hazards or next steps, like evacuation.

    Connect ONE®

    Connect ONE’s powerful cloud-hosted management platform provides the means to tailor lockdowns and emergency mass notifications throughout a facility – while simultaneously alerting occupants to hazards or next steps, like evacuation.

  • AC Nio

    AC Nio

    Aiphone, a leading international manufacturer of intercom, access control, and emergency communication products, has introduced the AC Nio, its access control management software, an important addition to its new line of access control solutions.