A Conversation with Chris Wooten

We recently sat down with Chris Wooten, president of NICE Security America, to talk about IT departments’ increasing involvement in deploying security systems and how that affects the movement toward open architecture.

Q. How is IT factoring into the deployment of security?

A. We’re seeing that security is now being run through an organization’s IT department. In response, about 24 months ago, we revisited the way we design and implement our products to make them more IT-friendly -- to address the needs of an IT manager -- so we could turn our products into IT-type solutions.

We spend a lot of time in enabling our products to have more of an IT-centric deployment. Some of the integrators we have come from a security background, rather than an IT background, so we have to help our integrators operate in this new world.

Q. What is NICE’s stance on the movement toward open architecture and component interchangeability in security systems?

A. We’re members of PSIA and ONVIF; we’re big proponents of standards. We have 14 or 15 engineers who focus wholly on writing new interfaces. That’s 14 or 15 people that we could invest in developing new solutions for customers that would bring them new value. We’re very interested in seeing this trend move forward.

We think that in a few years, ONVIF and PSIA standards will have addressed the video surveillance component. We see challenges, though, in the areas of systems being able to talk to one another.

Customers have deployed a number of subsystems to realize their security goals, but none of these systems talk to each other. So, one of the things we did last year is we introduced a new management platform that we call situation management. It’s an integration tool that allows different subsystems to talk to each other, so that if something happens, they can work together to alert the proper person to deal with the event.

It comes down to how we can improve response by making these systems be able to work together better.

Q. How is NICE handling the rise in security regulations -- CFATS, the Clery Act, NERC, etc.?

A. One of the aspects of a situation management platform is integrating these systems together to help our customers address the rise in different regulations. Whether it be a utility under NERC, or some type of manufacturing facility under CFATS, the government is requiring organizations to monitor and record how the people, the technology and the processes all interact with one another in pursuit of identifying, mitigating or solving an incident.

The situation management system captures when a sensor goes off, who responds to it, when they responded, what they actually did and what other systems were involved in the incident. The system issues a report that the organization can submit to the entities that are doing the regulating. This is not only for utilities -- we also do it for baking, manufacturing and seaports. We’re seeing a lot more regulation out there, and our customers are having trouble in being able to manage all of that out there. It is quite labor- intensive to be able to respond to these regulations.


  • 12 Commercial Crime Sites to Do Your Research

    12 Commercial Crime Sites to Do Your Research

    Understanding crime statistics in your industry and area is crucial for making important decisions about your security budget. With so much information out there, how can you know which statistics to trust? Read Now

  • Boosting Safety and Efficiency

    Boosting Safety and Efficiency

    In alignment with the state of Mississippi’s mission of “Empowering Mississippi citizens to stay connected and engaged with their government,” Salient's CompleteView VMS is being installed throughout more than 150 state boards, commissions and agencies in order to ensure safety for thousands of constituents who access state services daily. Read Now

  • Live From GSX: Post-Show Review

    Live From GSX: Post-Show Review

    This year’s Live From GSX program was a rousing success! Again, we’d like to thank our partners, and IPVideo, for working with us and letting us broadcast their solutions to the industry. You can follow our Live From GSX 2023 page to keep up with post-show developments and announcements. And if you’re interested in working with us in 2024, please don’t hesitate to ask about our Live From programs for ISC West in March or next year’s GSX. Read Now

    • Industry Events
    • GSX
  • People Say the Funniest Things

    People Say the Funniest Things

    By all accounts, GSX version 2023 was completely successful. Apparently, there were plenty of mix-ups with the airlines and getting aircraft from the East Coast into Big D. I am all ears when I am in a gathering of people. You never know when a nugget of information might flip out. Read Now

    • Industry Events
    • GSX

Featured Cybersecurity


New Products

  • Luma x20

    Luma x20

    Snap One has announced its popular Luma x20 family of surveillance products now offers even greater security and privacy for home and business owners across the globe by giving them full control over integrators’ system access to view live and recorded video. According to Snap One Product Manager Derek Webb, the new “customer handoff” feature provides enhanced user control after initial installation, allowing the owners to have total privacy while also making it easy to reinstate integrator access when maintenance or assistance is required. This new feature is now available to all Luma x20 users globally. “The Luma x20 family of surveillance solutions provides excellent image and audio capture, and with the new customer handoff feature, it now offers absolute privacy for camera feeds and recordings,” Webb said. “With notifications and integrator access controlled through the powerful OvrC remote system management platform, it’s easy for integrators to give their clients full control of their footage and then to get temporary access from the client for any troubleshooting needs.” 3

  • Mobile Safe Shield

    Mobile Safe Shield

    SafeWood Designs, Inc., a manufacturer of patented bullet resistant products, is excited to announce the launch of the Mobile Safe Shield. The Mobile Safe Shield is a moveable bullet resistant shield that provides protection in the event of an assailant and supplies cover in the event of an active shooter. With a heavy-duty steel frame, quality castor wheels, and bullet resistant core, the Mobile Safe Shield is a perfect addition to any guard station, security desks, courthouses, police stations, schools, office spaces and more. The Mobile Safe Shield is incredibly customizable. Bullet resistant materials are available in UL 752 Levels 1 through 8 and include glass, white board, tack board, veneer, and plastic laminate. Flexibility in bullet resistant materials allows for the Mobile Safe Shield to blend more with current interior décor for a seamless design aesthetic. Optional custom paint colors are also available for the steel frame. 3

  • AC Nio

    AC Nio

    Aiphone, a leading international manufacturer of intercom, access control, and emergency communication products, has introduced the AC Nio, its access control management software, an important addition to its new line of access control solutions. 3