Skip to main content

Bosch Launches Live Chat Tool for Technical Support

  • Jun 02, 2011

Bosch Security Systems Inc. has launched Support Chat, a new tool that allows customers to contact the technical support team using online chat. With a computer or smartphone, customers can now reach a Bosch technical support specialist via chat for fast access to information.

“We are continuously working to make it easier to do business with Bosch and to provide tools to help our customers succeed,” said Jim Musshafen, director of customer solutions support for Bosch Security Systems Inc. "Support Chat eliminates the need to wait in a phone-based queue for answers to basic technical questions, helping to make technicians more efficient in the field.”

Customers can access this new feature through the Bosch Support Web page at http://support.boschsecurity.us/.

Support Chat adds to Bosch’s suite of Web-based technical tools, which also includes a comprehensive online knowledge database with articles, tips and solutions for common support requests, as well as a helpful product forum, and technical tutorial videos that can be viewed online or downloaded for later reference.

Featured

Most   Popular

New Products

  • Compact IP Video Intercom

    Viking’s X-205 Series of intercoms provide HD IP video and two-way voice communication - all wrapped up in an attractive compact chassis.

  • AC Nio

    AC Nio

    Aiphone, a leading international manufacturer of intercom, access control, and emergency communication products, has introduced the AC Nio, its access control management software, an important addition to its new line of access control solutions.

  • PE80 Series

    PE80 Series by SARGENT / ED4000/PED5000 Series by Corbin Russwin

    ASSA ABLOY, a global leader in access solutions, has announced the launch of two next generation exit devices from long-standing leaders in the premium exit device market: the PE80 Series by SARGENT and the PED4000/PED5000 Series by Corbin Russwin. These new exit devices boast industry-first features that are specifically designed to provide enhanced safety, security and convenience, setting new standards for exit solutions. The SARGENT PE80 and Corbin Russwin PED4000/PED5000 Series exit devices are engineered to meet the ever-evolving needs of modern buildings. Featuring the high strength, security and durability that ASSA ABLOY is known for, the new exit devices deliver several innovative, industry-first features in addition to elegant design finishes for every opening.