Bosch Launches Live Chat Tool for Technical Support -- Security Today

Bosch Launches Live Chat Tool for Technical Support

Jun 02, 2011

Bosch Security Systems Inc. has launched Support Chat, a new tool that allows customers to contact the technical support team using online chat. With a computer or smartphone, customers can now reach a Bosch technical support specialist via chat for fast access to information.

“We are continuously working to make it easier to do business with Bosch and to provide tools to help our customers succeed,” said Jim Musshafen, director of customer solutions support for Bosch Security Systems Inc. "Support Chat eliminates the need to wait in a phone-based queue for answers to basic technical questions, helping to make technicians more efficient in the field.”

Customers can access this new feature through the Bosch Support Web page at http://support.boschsecurity.us/.

Support Chat adds to Bosch’s suite of Web-based technical tools, which also includes a comprehensive online knowledge database with articles, tips and solutions for common support requests, as well as a helpful product forum, and technical tutorial videos that can be viewed online or downloaded for later reference.

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