Skip to main content

Bosch Launches Live Chat Tool for Technical Support

  • Jun 02, 2011

Bosch Security Systems Inc. has launched Support Chat, a new tool that allows customers to contact the technical support team using online chat. With a computer or smartphone, customers can now reach a Bosch technical support specialist via chat for fast access to information.

“We are continuously working to make it easier to do business with Bosch and to provide tools to help our customers succeed,” said Jim Musshafen, director of customer solutions support for Bosch Security Systems Inc. "Support Chat eliminates the need to wait in a phone-based queue for answers to basic technical questions, helping to make technicians more efficient in the field.”

Customers can access this new feature through the Bosch Support Web page at http://support.boschsecurity.us/.

Support Chat adds to Bosch’s suite of Web-based technical tools, which also includes a comprehensive online knowledge database with articles, tips and solutions for common support requests, as well as a helpful product forum, and technical tutorial videos that can be viewed online or downloaded for later reference.

Featured

Most   Popular

New Products

  • AC Nio

    AC Nio

    Aiphone, a leading international manufacturer of intercom, access control, and emergency communication products, has introduced the AC Nio, its access control management software, an important addition to its new line of access control solutions.

  • Mobile Safe Shield

    Mobile Safe Shield

    SafeWood Designs, Inc., a manufacturer of patented bullet resistant products, is excited to announce the launch of the Mobile Safe Shield. The Mobile Safe Shield is a moveable bullet resistant shield that provides protection in the event of an assailant and supplies cover in the event of an active shooter. With a heavy-duty steel frame, quality castor wheels, and bullet resistant core, the Mobile Safe Shield is a perfect addition to any guard station, security desks, courthouses, police stations, schools, office spaces and more. The Mobile Safe Shield is incredibly customizable. Bullet resistant materials are available in UL 752 Levels 1 through 8 and include glass, white board, tack board, veneer, and plastic laminate. Flexibility in bullet resistant materials allows for the Mobile Safe Shield to blend more with current interior décor for a seamless design aesthetic. Optional custom paint colors are also available for the steel frame.

  • FEP GameChanger

    FEP GameChanger

    Paige Datacom Solutions Introduces Important and Innovative Cabling Products GameChanger Cable, a proven and patented solution that significantly exceeds the reach of traditional category cable will now have a FEP/FEP construction.