Bosch Launches Live Chat Tool for Technical Support -- Security Today

Bosch Launches Live Chat Tool for Technical Support

Jun 02, 2011

Bosch Security Systems Inc. has launched Support Chat, a new tool that allows customers to contact the technical support team using online chat. With a computer or smartphone, customers can now reach a Bosch technical support specialist via chat for fast access to information.

“We are continuously working to make it easier to do business with Bosch and to provide tools to help our customers succeed,” said Jim Musshafen, director of customer solutions support for Bosch Security Systems Inc. "Support Chat eliminates the need to wait in a phone-based queue for answers to basic technical questions, helping to make technicians more efficient in the field.”

Customers can access this new feature through the Bosch Support Web page at http://support.boschsecurity.us/.

Support Chat adds to Bosch’s suite of Web-based technical tools, which also includes a comprehensive online knowledge database with articles, tips and solutions for common support requests, as well as a helpful product forum, and technical tutorial videos that can be viewed online or downloaded for later reference.

Featured

Big Brand Tire & Service Rolls Out Interface Virtual Perimeter Guard

Interface Systems, a managed service provider delivering remote video monitoring, commercial security systems, business intelligence, and network services for multi-location enterprises, today announced that Big Brand Tire & Service, one of the nation’s fastest-growing independent tire and automotive service providers, has eliminated costly overnight break-ins and significantly reduced trespassing and vandalism at a high-risk location. The company achieved these results by deploying Interface Virtual Perimeter Guard, an AI-powered perimeter security solution designed to deter incidents before they occur. Read Now
- Artificial Intelligence
The Evolution of ID Card Printing: Customer Challenges and Solutions

The landscape of ID card printing is evolving to meet changing customer needs, transitioning from slow, manual processes to smart, on-demand printing solutions that address increasingly complex enrollment workflows. Read Now
- Access Control
TSA Awards Rohde & Schwarz Contract for Advanced Airport Screening Ahead of Soccer World Cup 2026

Rohde & Schwarz, a provider of AI-based millimeter wave screening technology, announced today it has won a multi-million dollar award from TSA to supply its QPS201 AIT security scanners to passenger security screening checkpoints at selected Soccer World Cup 2026 host city airports. Read Now
- Airport Security
Brivo, Eagle Eye Networks Merge

Dean Drako, Chairman of Brivo, the leading global provider of cloud-native access control and smart space technologies, and Founder of Eagle Eye Networks, the global leader in cloud AI video surveillance, today announced the two companies will merge, creating the world’s largest AI cloud-native physical security company. The merged company will operate under the Brivo name and deliver a truly unified cloud-native security platform. Read Now
- Artificial Intelligence
Security Industry Association Announces the 2026 Security Megatrends

The Security Industry Association (SIA) has identified and forecasted the 2026 Security Megatrends, which form the basis of SIA’s signature annual Security Megatrends report defining the top 10 factors influencing both near- and long-term change in the global security industry. Read Now
- Artificial Intelligence

Security Today eNews

Sign up today for essential industry news and product information that can help you stay afloat in the fast-paced world of security.

Email Address*Country*

Please type the letters/numbers you see above.

Webinars

Whitepapers

New Products

HD2055 Modular Barricade

Delta Scientific’s electric HD2055 modular shallow foundation barricade is tested to ASTM M50/P1 with negative penetration from the vehicle upon impact. With a shallow foundation of only 24 inches, the HD2055 can be installed without worrying about buried power lines and other below grade obstructions. The modular make-up of the barrier also allows you to cover wider roadways by adding additional modules to the system. The HD2055 boasts an Emergency Fast Operation of 1.5 seconds giving the guard ample time to deploy under a high threat situation.
Compact IP Video Intercom

Viking’s X-205 Series of intercoms provide HD IP video and two-way voice communication - all wrapped up in an attractive compact chassis.
AC Nio

Aiphone, a leading international manufacturer of intercom, access control, and emergency communication products, has introduced the AC Nio, its access control management software, an important addition to its new line of access control solutions.