Securing Products on the Go
Wholesale distributor seeks to mitigate theft, address safety issues
- By Debjit Das
- Oct 01, 2011
Distributors worldwide are increasingly challenged with enhancing
the effectiveness of their operations. In an industry characterized
by high turnover, strict regulations, slim margins and tenuous customer
loyalty, retail distributors need to make smarter decisions
and manage their businesses more effectively. As the economy
fluctuates, these businesses have become even more conscious of measuring performance
and lowering operational costs.
In the past, distribution organizations relied on CCTV technology to monitor
distribution centers, corporate offices and docks. Although video captured from
CCTV systems provided the ability to observe locations for potential theft and
safety issues, distributors could not get from it detailed information to help make
operations more efficient. A more-sophisticated video surveillance application,
also known as intelligent video, can provide distributors with actionable intelligence
that can help them improve aspects of their operations, including receiving,
storing and shipping products from warehouses to retailers.
Advances in video surveillance technology have permitted organizations in
virtually all industries to streamline their security and loss-prevention operations
through the use of networked and IP-enabled solutions. These solutions have replaced
tape-driven analog camera feeds that could record only specific areas with
companywide deployment of networked video recording, playback and analysis.
Given these improvements, forward-thinking organizations now see exciting new
ways to boost their competitiveness. By deploying the security ecosystem’s new
video management capabilities, organizations can now gain important insights
that help them make better use of real estate, inventory and staff. In turn, this
gives them the means to improve their cost structures and service levels, increasing
long-term loyalty among customers.
Leveraging State-of-the-Art Video
Bozzuto’s Inc. is a leading wholesale distributor of food and household products
to retailers in New England, New York, New Jersey, Pennsylvania and Maryland.
With more than 1.5 million square feet of warehouse space spanning three facilities,
Bozzuto’s state-of-the art distribution centers are designed to maximize
operational effectiveness and ensure best-in-class customer service while offering
a variety of products.
“We distribute products found in a grocery store in large pallets. From flowers
to lobster tails, and cat litter to lighters—we do it all,” said Al Spriggs, the company’s
vice president of security.
Bozzuto’s has successfully used IP video security technology from Verint for
nearly five years. Over the years, the company has continued to invest in technology
to protect its employees, inventory and premises. In 2010, Bozzuto’s upgraded
its security system to include the Nextiva VMS and Verint’s multiport encoders
Verint’s comprehensive IP video portfolio has helped streamline operations at
the company’s facilities with video from strategic areas within its warehouse facilities.
All video is transmitted to a central monitoring station, where the Nextiva
review application allows management to view live and recorded video from all
three facilities and detect suspicious or erroneous activity.
The VMS, along with the eight-port video encoder and video decoder, enables
Bozzuto’s to capture high-quality video images, optimize bandwidth use, deploy
the flexible video search capabilities and manage its large, geographically distributed
video operations more efficiently.
“The system helps us ensure quality control, minimize loss, eliminate damage
to merchandise, prevent employee injury, manage personnel and streamline our
operations processes,” Spriggs said.
A searchable database of case-related video makes loss-prevention inquiries
and investigations faster and more productive. The video encoder also optimizes
use of Buzzuto’s data storage resources with dual streaming that enables users
to view video at high resolution with excellent image clarity while storing it at a
“When a pallet leaves our warehouse, we have to ensure that it arrives at the customer location in perfect condition,
and that the aesthetic value of the merchandise
is intact,” Spriggs said.
With the cutting-edge capabilities
Spriggs’ team can accurately identify
products and employees as they move
throughout the warehouse. Armed with
this information, staff can help ensure
proper product handling, prevent theft,
minimize accidents and injuries, and
identify operational issues.
“This system has been instrumental
in reducing damaged goods and shrinkage
by nearly 60 percent in our warehouse
operations,” Spriggs said. “With
the next-generation VMS and multiport
encoders, we’re able to mitigate error
and loss prevention, as well as help
ensure quality control, performance
Bozzuto’s is benefiting from a more
complete picture of activities, lower
total cost of ownership, and superior
security and reliability, which help enhance
operational efficiency, prevent
loss and secure the premises—all in
support of its commitment to superior
quality, accountability, customer satisfaction
The Intelligent Future
In recent years, organizations such as
Bozzuto’s have opted to deploy video
surveillance platforms more “intelligently”
to meet business objectives
and maximize the capabilities of current
technologies. Using video surveillance,
organizations can monitor geographically
dispersed locations, which
enhances their situational awareness.
With all areas covered effectively, security
personnel can detect any potentially
dangerous situations and act
quickly and efficiently to address those
concerns—a value for organizations
that require asset tracking and regulatory
Advances in video surveillance
technology have made monitoring
products and quality control through
the use of networked and IP video
possible. The use of IP cameras and
intelligent edge devices integrated with
a diverse video management platform
provides key personnel the ability to
remotely monitor large factories or
multiple distribution facilities on a single
centralized platform. This intelligent
use of a video surveillance system
helps to oversee areas with dangerous
machinery and costly goods, and protect
employees from wrongdoing and
harm, as well as audit their employers
from loss and liability.
Given the ever-increasing need to
account for goods, enhance productivity
and prevent loss, video surveillance
technology provides the insight that
manufacturing and distribution organizations
require to protect their property
and increase their bottom lines.
This article originally appeared in the October 2011 issue of Security Today.