Santiago, Chile, Metro System Ensures Passenger Safety with Security Monitoring System

  • Jan 26, 2012

Passengers on the Santiago Metro system can travel more safely to their destinations due to a new security monitoring system from IndigoVision. More than two million passengers a day travel on the Santiago metro, the backbone of the Chilean capital’s public transport system. Metro system management was keen to ensure the security of passengers – both in the sense of safer travel and reduced crime – and worked with IndigoVision partner Diebold Bitelco Chile to find the ideal solution.

The new system has helped Santiago Metro to improve the response to incidents. Security monitoring at each station has also been enhanced. Security personnel have been able to track individuals responsible for crime and apprehend them – including capturing images of an offender who shot and killed two passengers and wounded four others in a metro carriage in July 17, 2011. The movement of passengers can also be analyzed, for safety and speed of transit. Felipe Bravo Busta, Technology Sub Project Manager on the Metro system stated: “IndigoVision’s solution has made for a safer Metro system in all senses – lower crime and less risk of accidents due to overcrowding.”

IndigoVision won the contract from the Santiago authorities due to the quality of the system it could provide. The ability to search recorded footage and easily identify incidents, and to keep the project within budget, were also important factors.

The system now covers 48 stations. All existing cameras were able to be reused by connecting them to the network via IndigoVision 9000 video encoders. There are 415 fixed and 406 PTZ cameras across the Metro network. A key to the successful operation of the system was the decision to deploy a distributed and scalable IP Video solution. IndigoVision's distributed architecture replicates the configuration data throughout the system so that no central server is required.

Video is recorded onto 43 IndigoVision Windows NVRs (Network Video Recorders). Some backup NVRs units are also in place should any NVR be taken off-line – the backup NVRs will automatically start recording. Due to the installation of a 56 node optical fiber network within 48 stations across the city, data can be transferred to Control Center, IndigoVision’s state-of-the-art Video Management Software. Another system advantage is the alarm escalation integrated into Control Center, which ensures that all incidents will be registered and alerts relevant staff to incidents in their areas.

Featured

  • Security Industry Association Announces the 2026 Security Megatrends

    The Security Industry Association (SIA) has identified and forecasted the 2026 Security Megatrends, which form the basis of SIA’s signature annual Security Megatrends report defining the top 10 factors influencing both near- and long-term change in the global security industry. Read Now

  • The Future of Access Control: Cloud-Based Solutions for Safer Workplaces

    Access controls have revolutionized the way we protect our people, assets and operations. Gone are the days of cumbersome keychains and the security liabilities they introduced, but it’s a mistake to think that their evolution has reached its peak. Read Now

  • A Look at AI

    Large language models (LLMs) have taken the world by storm. Within months of OpenAI launching its AI chatbot, ChatGPT, it amassed more than 100 million users, making it the fastest-growing consumer application in history. Read Now

  • First, Do No Harm: Responsibly Applying Artificial Intelligence

    It was 2022 when early LLMs (Large Language Models) brought the term “AI” into mainstream public consciousness and since then, we’ve seen security corporations and integrators attempt to develop their solutions and sales pitches around the biggest tech boom of the 21st century. However, not all “artificial intelligence” is equally suitable for security applications, and it’s essential for end users to remain vigilant in understanding how their solutions are utilizing AI. Read Now

  • Improve Incident Response With Intelligent Cloud Video Surveillance

    Video surveillance is a vital part of business security, helping institutions protect against everyday threats for increased employee, customer, and student safety. However, many outdated surveillance solutions lack the ability to offer immediate insights into critical incidents. This slows down investigations and limits how effectively teams can respond to situations, creating greater risks for the organization. Read Now

Most   Popular

New Products

  • FEP GameChanger

    FEP GameChanger

    Paige Datacom Solutions Introduces Important and Innovative Cabling Products GameChanger Cable, a proven and patented solution that significantly exceeds the reach of traditional category cable will now have a FEP/FEP construction.

  • Luma x20

    Luma x20

    Snap One has announced its popular Luma x20 family of surveillance products now offers even greater security and privacy for home and business owners across the globe by giving them full control over integrators’ system access to view live and recorded video. According to Snap One Product Manager Derek Webb, the new “customer handoff” feature provides enhanced user control after initial installation, allowing the owners to have total privacy while also making it easy to reinstate integrator access when maintenance or assistance is required. This new feature is now available to all Luma x20 users globally. “The Luma x20 family of surveillance solutions provides excellent image and audio capture, and with the new customer handoff feature, it now offers absolute privacy for camera feeds and recordings,” Webb said. “With notifications and integrator access controlled through the powerful OvrC remote system management platform, it’s easy for integrators to give their clients full control of their footage and then to get temporary access from the client for any troubleshooting needs.”

  • Camden CV-7600 High Security Card Readers

    Camden CV-7600 High Security Card Readers

    Camden Door Controls has relaunched its CV-7600 card readers in response to growing market demand for a more secure alternative to standard proximity credentials that can be easily cloned. CV-7600 readers support MIFARE DESFire EV1 & EV2 encryption technology credentials, making them virtually clone-proof and highly secure.