Optometry Practice Remotely Monitors Seven Office Locations

mobiDEOS Inc. recently announced that Drs. May, Hettler & Associates, OD PC, one of the largest optometry practices in the United States, uses MobileCamViewer for surveillance of seven offices and 50 staff members.

The solution helps the business owners respond intelligently to security and staff management situations; and to quickly and consistently address issues that affect customer satisfaction and revenue retention.

Drs. May, Hettler & Associates, OD PC is the largest private Optometry practice in the state of Virginia and rated the 50th largest in the U.S. In business for more than 30 years, the practice is among the growing number of small businesses using mobile surveillance to remotely monitor office activities. Practice owners and managers use iPhones to monitor general business activity, communicate with staff, and respond to shoplifting and other security issues.

The practice reports that MobileCamViewer has helped to prevent shoplifters and assist in suspect apprehension, accounting for more than $4,000 of recovered merchandise last year.

“Prior to getting the MobileCamViewer application, we were quite limited because we had to have access to a workstation or laptop to view the offices," said Daniel Bean, chief operating officer of Drs. May, Hettler & Associates, OD PC. "Now we can manage all locations from just about anywhere in the world via the iPhone."

The practice installed 26 cameras across the seven sites, with views of the front desk, lab or backroom area, and sales floor/display areas. Most locations allow office managers to view webcams from the front desk to keep track of staff and patients. The complete solution includes Hikvision HD and Axis 210 cameras, and a Milestone Systems DVR.

"The value of MobileCamViewer comes from the hours saved when you have the right people doing the right things, and can spot a problem situation immediately,” Bean said. "The ability for us to ‘visit’ the offices, manage staff remotely and not spend so much time on the road going from office to office has resulted in an increase of staff productivity and morale."

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