Partners in Focus with New Version of Milestone Online Customer Support Tool -- Security Today

Partners in Focus with New Version of Milestone Online Customer Support Tool

Apr 07, 2016

Milestone Systems, the open platform company in IP video management software (VMS), announces updates to Milestone Customer Dashboard, an online system monitoring service. This service enables Milestone channel partners to obtain real-time system status of customer installations and proactively solve potential issues before interruptions to the customer's business.

Milestone Customer Dashboard receives continuous system updates from customer installations through Milestone Care Plus and an internet connection. The channel partner accesses the Customer Dashboard through their profile on Milestone's user-friendly partner portal. Partners have the freedom to access information anytime, anywhere so they remain updated even on the road.

Exceptionally positive market feedback from the partner community accelerated development and launch of new capabilities including:

Customized emails for focused response - System integrators can now customize email notifications regarding system errors so they are only notified about errors relevant to them.

Optimized system history - System integrators can now quantify the value of their service agreement by creating system uptime reports that document a particular system's maintenance history.

Better integration with other partner tools - The login credentials for Customer Dashboard are the same as the My Milestone account, which is used to access other resources such as lead management, Milestone partner news, and the event calendar.

The Customer Dashboard requires no set up, works automatically, and is compatible with all Milestone products as well as all models of Milestone Husky NVR's.

"This is another testimonial to our total dedication to our partner community and our joint customers. The Customer Dashboard update is an important step for us to further enable our partners to do world class service." says Janne Jakobsen, Vice President of Professional Products at Milestone Systems.

Featured

Community-Led Video Security Network Transforms Pennsylvania City Public Safety

A community-supported video security initiative has transformed public safety in Lancaster, Pennsylvania. The citizen-led collaboration demonstrates how open platform video technology can help revitalize struggling urban areas. Read Now
- Government
Browser-Based AI Agents: The Silent Security Threat Unfolding

Some of the most revolutionary advances in artificial intelligence include browser-based AI agents, which are self-sustaining software tools integrated into web browsers that act on behalf of individuals. Read Now
- Cybersecurity
Report: Cybercriminals Abandon Tech Tricks for Personalized Email Deception Tactics

VIPRE Security Group, a cybersecurity, privacy, and data protection company, has released its email threat landscape report for Q2 2025. Through an examination of worldwide real-world data, this report sounds the alarm on the most significant email security trends observed in the second quarter of 2025, enabling organizations to develop effective email security defenses for the remainder of the year. Read Now
- Cybersecurity
AI-Generated Code Poses Major Security Risks in Nearly Half of All Development Tasks

Veracode, a provider of application risk management, recently unveiled its 2025 GenAI Code Security Report, revealing critical security flaws in AI-generated code. The study analyzed 80 curated coding tasks across more than 100 large language models (LLMs), revealing that while AI produces functional code, it introduces security vulnerabilities in 45 percent of cases. Read Now
- Artificial Intelligence
- Cybersecurity
Unlocking the Possibilities

Security needs continue to evolve and end users are under pressure to address emerging risks and safety concerns. For many, that focus starts with upgrading perimeter openings and layering technologies—beginning at the door. Read Now
- Access Control
- Dealers and Integrators

Security Today eNews

Sign up today for essential industry news and product information that can help you stay afloat in the fast-paced world of security.

Email Address*Country*

Please type the letters/numbers you see above.

Webinars

Whitepapers

New Products

AC Nio

Aiphone, a leading international manufacturer of intercom, access control, and emergency communication products, has introduced the AC Nio, its access control management software, an important addition to its new line of access control solutions.
A8V MIND

Hexagon’s Geosystems presents a portable version of its Accur8vision detection system. A rugged all-in-one solution, the A8V MIND (Mobile Intrusion Detection) is designed to provide flexible protection of critical outdoor infrastructure and objects. Hexagon’s Accur8vision is a volumetric detection system that employs LiDAR technology to safeguard entire areas. Whenever it detects movement in a specified zone, it automatically differentiates a threat from a nonthreat, and immediately notifies security staff if necessary. Person detection is carried out within a radius of 80 meters from this device. Connected remotely via a portable computer device, it enables remote surveillance and does not depend on security staff patrolling the area.
HD2055 Modular Barricade

Delta Scientific’s electric HD2055 modular shallow foundation barricade is tested to ASTM M50/P1 with negative penetration from the vehicle upon impact. With a shallow foundation of only 24 inches, the HD2055 can be installed without worrying about buried power lines and other below grade obstructions. The modular make-up of the barrier also allows you to cover wider roadways by adding additional modules to the system. The HD2055 boasts an Emergency Fast Operation of 1.5 seconds giving the guard ample time to deploy under a high threat situation.