Know Before You Go: Rideshare Safety

Know Before You Go: Rideshare Safety

There are several things riders can and should do before and during a ride to take charge of their own security and make sure that the vehicle is one they have booked.

Rideshare platforms have been flooding the recent news cycle following the murder of a South Carolina student by a man posing as a rideshare driver. Having become an important part of our national transportation system and because so many individuals and businesses depend on them daily, rideshare apps have security measures in place to help provide safe experiences for users. However, there are several things riders can and should do before and during a ride to take charge of their own security and make sure that the vehicle is one they have booked.

Before entering the car, travelers should refer to the rideshare app for the model, color and license plate of the vehicle coming to pick them up. Riders can use this information to confirm their vehicle before getting in and should always do so in the following sequence:

1. Look for the make of the car as the vehicle approaches: Travelers can usually identify the make by the emblem on the hood or the words on the back of the vehicle.


2. Confirm the model of the vehicle: The model of a vehicle can usually be found on the trunk. If provided by the app, ridesharers should also use this time to confirm the color of the car.


3. Confirm the license plate number: Many rideshare vehicles look the same, so it’s important to use the license plate number as final confirmation that it’s the correct car before approaching the vehicle. License plate numbers are unique to each vehicle, so if the number in your app differs from the number on the car, do not approach the vehicle. If the number matches, move on to the next step.


4. Indicate for the driver to lower the window or open the back door without entering the vehicle: Before entering the vehicle, travelers should always ask the driver to tell them who he/she is there to pick up. Rideshare platforms provide all drivers with the rider’s name so there is no reason for a rider to enter a vehicle without confirming the driver has the correct name. During this step, ride sharers must remember not to share their name first. If the rider does not hear their name or doesn’t understand the driver, they can ask for the driver to show them the app. If this is the case, travelers should look for the pickup name on the app. Even if the license plate number matches the app, do not get into the car until confirming the driver is there to pick you up.


After getting in the car, riders should remain vigilant. Rideshare apps offer a couple of ways to enhance safety and security while on the ride, including:

● An option to share your destination with a trusted contact: Rideshare apps offer the ability to share the route and destination of a trip, including anticipated arrival time, with any contacts. If on a personal trip, riders may want to share their trip with a friend or relative. If on a work trip, riders can share trips with colleagues or supervisors. As an additional safety measure, travelers can follow-up with whoever they shared their ride with via text, asking them to call you if late.

● An emergency feature within the app: Most rideshare apps have a safety button that connects riders directly to the company safety and security team. Riders can use this button if they feel insecure at any point during their experience. Situations such as erratic driving, an abusive driver or deviating from the recommended route are all reasons to contact the safety team. After contacted, safety teams are able to track the vehicle, communicate with the driver and contact local authorities, if necessary.


Although we should always be cognizant of our surroundings, it’s important to remember that rideshare companies provide safe, reliable and efficient transportation for millions of people every day. The tragedy in South Carolina reminds us that there are predators out there who mean harm and because of this, we must look out for each other and ourselves. Applying these simple steps to everyday travel could help riders prevent future tragedies.


  • 12 Commercial Crime Sites to Do Your Research

    12 Commercial Crime Sites to Do Your Research

    Understanding crime statistics in your industry and area is crucial for making important decisions about your security budget. With so much information out there, how can you know which statistics to trust? Read Now

  • Cybersecurity Awareness Month: Top Five Action Items to Elevate Your Data Security Posture Management and Secure Your Data

    October is Cybersecurity Awareness Month, and every year most tips for security hygiene and staying safe have not changed. We’ve seen them all – use strong passwords, deploy multi-factor authentication (MFA), be vigilant to spot phishing attacks, regularly update software and patch your systems. These are great recommended ongoing tips and are as relevant today as they’ve ever been. But times have changed and these best practices can no longer be the bare minimum. Read Now

  • Boosting Safety and Efficiency

    Boosting Safety and Efficiency

    In alignment with the state of Mississippi’s mission of “Empowering Mississippi citizens to stay connected and engaged with their government,” Salient's CompleteView VMS is being installed throughout more than 150 state boards, commissions and agencies in order to ensure safety for thousands of constituents who access state services daily. Read Now

  • Live From GSX: Post-Show Review

    Live From GSX: Post-Show Review

    This year’s Live From GSX program was a rousing success! Again, we’d like to thank our partners, and IPVideo, for working with us and letting us broadcast their solutions to the industry. You can follow our Live From GSX 2023 page to keep up with post-show developments and announcements. And if you’re interested in working with us in 2024, please don’t hesitate to ask about our Live From programs for ISC West in March or next year’s GSX. Read Now

    • Industry Events
    • GSX

Featured Cybersecurity


New Products

  • AC Nio

    AC Nio

    Aiphone, a leading international manufacturer of intercom, access control, and emergency communication products, has introduced the AC Nio, its access control management software, an important addition to its new line of access control solutions. 3

  • Luma x20

    Luma x20

    Snap One has announced its popular Luma x20 family of surveillance products now offers even greater security and privacy for home and business owners across the globe by giving them full control over integrators’ system access to view live and recorded video. According to Snap One Product Manager Derek Webb, the new “customer handoff” feature provides enhanced user control after initial installation, allowing the owners to have total privacy while also making it easy to reinstate integrator access when maintenance or assistance is required. This new feature is now available to all Luma x20 users globally. “The Luma x20 family of surveillance solutions provides excellent image and audio capture, and with the new customer handoff feature, it now offers absolute privacy for camera feeds and recordings,” Webb said. “With notifications and integrator access controlled through the powerful OvrC remote system management platform, it’s easy for integrators to give their clients full control of their footage and then to get temporary access from the client for any troubleshooting needs.” 3

  • XS4 Original+

    XS4 Original+

    The SALTO XS4 Original+ design is based on the same proven housing and mechanical mechanisms of the XS4 Original. The XS4 Original+, however, is embedded with SALTO’s BLUEnet real-time functionality and SVN-Flex capability that enables SALTO stand-alone smart XS4 Original+ locks to update user credentials directly at the door. Compatible with the array of SALTO platform solutions including SALTO Space data-on-card, SALTO KS Keys as a Service cloud-based access solution, and SALTO’s JustIn Mobile technology for digital keys. The XS4 Original+ also includes RFID Mifare DESFire, Bluetooth LE and NFC technology functionality. 3