Alarm.com Unveils Ambient Insights for Alarm Response

New Service Harnesses AI and Machine Learning Capabilities to Deliver Additional Information to Monitoring Stations and First Responders

  • Aug 02, 2021

Alarm.com has introduced Ambient Insights for alarm response, a new solution that recognizes activity around a property and delivers contextual information to monitoring stations in the event of an alarm. Monitoring stations can use this real-time data to prioritize alarms and dispatch police, fire or emergency medical services to properties faster. Ambient Insights also allows for responses to a wider range of emergencies and reduces dispatches for false alarms.

For every alarm signal, Alarm.com can determine whether the alarm may have been caused by unusual activity, and the likelihood that the alarm may be cancelled by the property owner. With Ambient Insights, monitoring stations can use this information to assess and prioritize alarms within their queues and allow time for a customer to cancel a possible false alarm. Combined with other contextual data provided by Alarm.com’s visual verification service and alarm response portal, Ambient Insights also empowers monitoring stations to provide relevant information to public safety dispatchers and first responders.

“Alarm.com has long applied machine intelligence to generate contextually aware insights proactively for property owners,” said Dan Kerzner, chief product officer at Alarm.com. “Ambient Insights for alarm response are the next step in our multi-year vision to use AI and adaptive machine learning to define the next generation of smart monitored security. We’re especially proud of this solution as it allows for a better customer experience and helps the industry reduce false alarm dispatches.”

Ambient Insights for alarm response builds on the success of the company’s Insights Engine, a proprietary machine learning capability that safeguards homes and businesses by identifying patterns and insights in the growing set of data generated by devices and sensors in a connected property. By learning the unique activity patterns of any home or business, Alarm.com-powered systems can respond to unusual activity on the property owner’s behalf. Now with the expansion of Ambient Insights to include alarm response, Alarm.com seeks to improve public safety and enhance the value of professionally monitored security.

“We’re thrilled with this latest innovation from Alarm.com, which is going to revolutionize emergency response and enable security providers to offer an even smarter, more differentiated customer experience,” said Pam Petrow, president and CEO of Vector Security. “The public safety implications are key. We’ll be able to get the right information to the right people at the right time in critical moments—precisely when it matters most.”

Alongside numerous other award-winning Alarm.com security features, Ambient Insights delivers important information to both property owners and monitoring station operators, enabling Alarm.com-powered solutions to deliver unmatched protection. The new solution will complement ongoing initiatives by security industry committees to speed and streamline alarm response, including The Monitoring Association's new proposed Alarm Validation Standard. By providing Ambient Insights to monitoring stations earlier in the alarm response process, Alarm.com aims to maximize the downstream benefits of this information for first responders and property owners.

“From my 20-plus years in public safety, this is exactly what we’ve needed all along,” said Alicia Burns, public safety technology alliance manager for Alarm.com. “Ambient Insights for alarms, in conjunction with The Monitoring Association's proposed Alarm Validation Standard, will provide significant opportunities to make it possible for alarm responders to make better-informed decisions.”

Featured

  • Empowering and Securing a Mobile Workforce

    What happens when technology lets you work anywhere – but exposes you to security threats everywhere? This is the reality of modern work. No longer tethered to desks, work happens everywhere – in the office, from home, on the road, and in countless locations in between. Read Now

  • TSA Introduces New $45 Fee Option for Travelers Without REAL ID Starting February 1

    The Transportation Security Administration (TSA) announced today that it will refer all passengers who do not present an acceptable form of ID and still want to fly an option to pay a $45 fee to use a modernized alternative identity verification system, TSA Confirm.ID, to establish identity at security checkpoints beginning on February 1, 2026. Read Now

  • The Evolution of IP Camera Intelligence

    As the 30th anniversary of the IP camera approaches in 2026, it is worth reflecting on how far we have come. The first network camera, launched in 1996, delivered one frame every 17 seconds—not impressive by today’s standards, but groundbreaking at the time. It did something that no analog system could: transmit video over a standard IP network. Read Now

  • From Surveillance to Intelligence

    Years ago, it would have been significantly more expensive to run an analytic like that — requiring a custom-built solution with burdensome infrastructure demands — but modern edge devices have made it accessible to everyone. It also saves time, which is a critical factor if a missing child is involved. Video compression technology has played a critical role as well. Over the years, significant advancements have been made in video coding standards — including H.263, MPEG formats, and H.264—alongside compression optimization technologies developed by IP video manufacturers to improve efficiency without sacrificing quality. The open-source AV1 codec developed by the Alliance for Open Media—a consortium including Google, Netflix, Microsoft, Amazon and others — is already the preferred decoder for cloud-based applications, and is quickly becoming the standard for video compression of all types. Read Now

  • Cost: Reactive vs. Proactive Security

    Security breaches often happen despite the availability of tools to prevent them. To combat this problem, the industry is shifting from reactive correction to proactive protection. This article will examine why so many security leaders have realized they must “lead before the breach” – not after. Read Now

Most   Popular

New Products

  • Connect ONE’s powerful cloud-hosted management platform provides the means to tailor lockdowns and emergency mass notifications throughout a facility – while simultaneously alerting occupants to hazards or next steps, like evacuation.

    Connect ONE®

    Connect ONE’s powerful cloud-hosted management platform provides the means to tailor lockdowns and emergency mass notifications throughout a facility – while simultaneously alerting occupants to hazards or next steps, like evacuation.

  • A8V MIND

    A8V MIND

    Hexagon’s Geosystems presents a portable version of its Accur8vision detection system. A rugged all-in-one solution, the A8V MIND (Mobile Intrusion Detection) is designed to provide flexible protection of critical outdoor infrastructure and objects. Hexagon’s Accur8vision is a volumetric detection system that employs LiDAR technology to safeguard entire areas. Whenever it detects movement in a specified zone, it automatically differentiates a threat from a nonthreat, and immediately notifies security staff if necessary. Person detection is carried out within a radius of 80 meters from this device. Connected remotely via a portable computer device, it enables remote surveillance and does not depend on security staff patrolling the area.

  • Camden CV-7600 High Security Card Readers

    Camden CV-7600 High Security Card Readers

    Camden Door Controls has relaunched its CV-7600 card readers in response to growing market demand for a more secure alternative to standard proximity credentials that can be easily cloned. CV-7600 readers support MIFARE DESFire EV1 & EV2 encryption technology credentials, making them virtually clone-proof and highly secure.