Hanwha Techwin Opens New U.S.-based Repair and Parts Center to Better Service Customers

  • Aug 04, 2022

Hanwha Techwin, a global supplier of intelligent video surveillance solutions, opened the doors to its new Hanwha Total Care Center (HTCC) in July. Located near the company’s New Jersey headquarters, the new 10,000 sq-ft-space will handle Advanced Replacement and Repair Services for Hanwha products across North and Latin America and receive return units from partners.

The HTCC is fully owned and managed directly by Hanwha Techwin, giving the company greater control over the repair and parts replacement processes, and enabling them to deliver the highest levels of service.

“Our goal is to minimize any downtime due to product issues or parts requests as much as possible," said Mr. C.H. Ha, President at Hanwha Techwin America. “With this new repair and service center, we can provide even more timely and comprehensive support to our customers and partners regardless of their location.”

The new center will also support many of the company’s repair centers and sales offices in other regions throughout the Americas. The new center will also play a key role in the overall improvement of Hanwha product quality and performance by providing feedback on product repairs to engineering and manufacturing teams.

The Hanwha Total Care Center is located at 100 West Forest Ave, Suite H, Englewood, NJ 07631. For more information, visit hanwhasecurity.com/support.

Featured

  • 2025 Security LeadHER Conference Program Announced

    ASIS International and the Security Industry Association (SIA) – the leading membership associations for the security industry – have announced details for the 2025 Security LeadHER conference, a special event dedicated to advancing, connecting and empowering women in the security profession. The third annual Security LeadHER conference will be held Monday, June 9 – Tuesday, June 10, 2025, at the Detroit Marriott Renaissance Center in Detroit, Michigan. This carefully crafted program represents a comprehensive professional development opportunity for women in security this year. To view the full lineup at this year’s event, please visit securityleadher.org. Read Now

    • Industry Events

  • Report: 82 Percent of Phishing Emails Used AI

    KnowBe4, the world-renowned cybersecurity platform that comprehensively addresses human risk management, today launched its Phishing Threat Trend Report, detailing key trends, new data, and threat intelligence insights surrounding phishing threats targeting organizations at the start of 2025. Read Now

  • NRF Supports Federal Bill to Thwart Retail Crime

    The National Retail Federation recently announced its support for the Combating Organized Retail Crime Act of 2025. The act was introduced by Chairman Chuck Grassley, R-Iowa, Senator Catherine Cortez Masto, D-Nev., and Representative Dave Joyce, R-Ohio. Read Now

  • ISC West 2025 Brings Almost 29,000 Industry Professionals to Las Vegas

    ISC West 2025, organized by RX and in collaboration with the Security Industry Association, concluded at the Venetian Expo in Las Vegas last week. The nation’s leading comprehensive and converged security event attracted nearly 29,000 industry professionals and left a lasting impression on the global security community. Over five action-packed days, ISC West welcomed more than 19,000 attendees and featured 750 exhibiting brands. Read Now

    • Industry Events
    • ISC West

  • Tradeshow Work Can Be Fun

    While at ISC West last week, I ran into numerous friends and associates all of which was a pleasant experience. The first question always seemed to be, “How many does this make for you?” Read Now

    • Industry Events
    • ISC West
Most   Popular

New Products

  • FEP GameChanger

    FEP GameChanger

    Paige Datacom Solutions Introduces Important and Innovative Cabling Products GameChanger Cable, a proven and patented solution that significantly exceeds the reach of traditional category cable will now have a FEP/FEP construction.

  • Connect ONE’s powerful cloud-hosted management platform provides the means to tailor lockdowns and emergency mass notifications throughout a facility – while simultaneously alerting occupants to hazards or next steps, like evacuation.

    Connect ONE®

    Connect ONE’s powerful cloud-hosted management platform provides the means to tailor lockdowns and emergency mass notifications throughout a facility – while simultaneously alerting occupants to hazards or next steps, like evacuation.

  • Compact IP Video Intercom

    Viking’s X-205 Series of intercoms provide HD IP video and two-way voice communication - all wrapped up in an attractive compact chassis.