In this episode, Security Today editor-in-chief Ralph Jensen chats with Chris Hugman of System Surveyor about the customer journey. As the company’s chief executive officer, Hugman continues to work toward his vision of seamless systems management from concept to system end-of-life. He also addresses what it takes to be a guide in the security industry and why it is different from the traditional sales process. Originally a systems integrator, Hugman reveals his thoughts on technology and the prospects of the customer journey over the next few years, as well as the direction of technology.
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Mitchell Klein serves as the executive director of the Z-Wave Alliance, an industry organization that drives numerous initiatives to expand and accelerate the global adoption of smart home and smart cities applications. In this Podcast, we talk about the 2022 State of the Ecosystem, and the fact that technology has brought about almost unimaginable residential security resources. The Alliance also provides education resources as well as looking at expanding technology.
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Learning about the mission and goals of PSA Tech will answer many of the questions integrators deal with every day. The vision of the organization is to “be the rising tide.” Learn what challenges integrators are facing and what emerging technologies will take off in 2022. This podcast is a conversation with Matt Barnette of PSA.
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