Terminal Turmoil

Airport security checkpoints should not be “junk” yards

Flying may still be the best -- or at least fastest -- way to get from Point A to Point B in the United States, but anyone who’s done it lately can aver that the process is not without its hassles. At best, the boarding process for public flights has lost whatever glamour it might once have had; at worst, it can leave those involved feeling violated or indignant -- all in the name of security.

Well, to borrow a phrase, there’s an app for that.

In an age in which the expression “Don’t touch my ‘junk’” can overnight become part of the national idiom -- which it did, showing up emblazoned across T-shirts, coffee mugs, bumper stickers and refrigerator magnets after 31-year-old software programmer John Tyner uttered the words to Transportation Security Administration screeners at San Diego Airport Nov. 13 when they told him he was about to undergo a “groin check” -- the only real wonder is that it took some enterprising app producer two months to make this particular offering available to the appbuying public.

Called TSAzr (pronounced “TAYzer”), the app is designed specifically to enable those who fly on domestic airlines to share and rate their TSA screening experiences at all 450-plus U.S. airports at which the agency has staff. With the app -- designed for the iOS platform to work with the iPhone, iPad and iPod Touch -- passengers can provide information such as if they went through a body scanner, received one of Homeland Security’s “new and approved” full-frontal, all-body patdowns, and, yeah, whether they had their “junk” touched in the process.

Firsthand Experiences
The app was released mid-January by Elguji Software LLC, a Vancouver, Wash.-based company that specializes in developing crowdsourcing software for corporations. In its first week on the virtual shelves at Apple’s App Store, TSAzr was selected as one of the coveted “New & Noteworthy” downloads available, which Elguji adviser Bruce Elgort said was both an honor for the company and an indication that its product had touched a chord.

“The crowd always wants to talk and tell their story,” Elgort said. “This app allows them to do that -- and then to share that experience by also posting it to their Facebook wall, if they want.

But it’s not just about whether you got your quote-unquote ‘junk’ touched or you went through a body scan, because it also allows you to give them [TSA] a star rating, telling how your overall experience was at that screening point -- good, bad, or indifferent.”

According to Elgort, initial buyers of the 99-cent app tended to be among the angrier members of the flying public, which he said was to be expected. In fact, it was because Elgort himself was among that exasperated populace that TSAzr even exists.

He said his moment of checkpoint chagrin happened around the same time Tyner was protecting his jewels in San Diego and near-simultaneously spawning the new catchphrase entry on UrbanDictionary.com.

“I was traveling to Boston back in the fall and went through my first body scan,” Elgort said, “and that was just like . . . how would you say it? I understand the purpose of performing screenings, but what actually took place was just not explained, and it was just weird, man. It was like cattle herding. If I treated my friends and family like that, they would not be friendly. I’ve been through Israeli security many times, and this was far worse than that.”

Afterward, Elgort found himself wishing there were a way to sound off, warn others, or maybe even make a difference. And, soon, the app was born.

The Crowd is Watching
Speaking just days after TSAzr’s debut, Elgort noted that the app was only just gaining traction and that, to be fair and useful, the incoming data would need to “normalize” a bit, but early returns from users were showing Jacksonville International Airport to be the “junk”-touchiest of all the TSA-staffed sites, followed on the negative end by airports in Detroit and San Francisco.

On the positive side of things, Portland International, Richmond International, Cecil Field (also located in Jacksonville) and Bradley International airports were being rated as the most checkpoint-friendly. Airports receiving the greatest sheer numbers of ratings were Seattle-Tacoma, Raleigh-Durham and JFK.

The most any app creator can hope is that his idea will go viral. If that were to happen with TSAzr, the result would truly merge crowdsourcing with government transparency, Elgort said.

He added that he could envision online travel sites using the app’s accrued data in their booking processes, giving travelers a heads up while still in the tripplanning stage. Presumably, another goal would be to not give actual terrorists the same heads up.

Potentially the greatest use for TSAzr, though, is reflected in a headline that ran over a press release Elguji issued to announce the app’s release; it said: “TSA Gets a New Watchdog Group -- Everyone.” It’s a sentiment (or hope) that suggests the more users the app attracts, the more humanely TSA staff might wield their governmentsanctioned powers, knowing they’re being, in effect, graded.

Without such a recourse as TSAzr provides -- or something similar to it -- the goings on at airport checkpoints remain decidedly one-sided affairs that leave the flying public with little other option than to accept the status quo or echo Tyner and face the consequences. And meanwhile, as Elgort observes, “We’re all scared to go through those lines. The thought with this is that it might help to share those experiences, because otherwise it just sucks, you know?”

This article originally appeared in the March 2011 issue of Security Today.

Featured

  • It's Show Time

    I am one of those people that likes to see things get bigger and better. As advertised, ISC West is going to be bigger (more exhibitors) and better (more attendees). It’s show time in Las Vegas. Read Now

    • Industry Events
    • ISC West
  • SIA Releases New Report on Operational Security Technology

    The Security Industry Association (SIA) has released an impactful new resource – Operational Security Technology: Principles, Challenges and Achieving Mission-Critical Outcomes Leveraging OST. Read Now

  • Cyber Overconfidence Is Leaving Your Organization Vulnerable

    The increased sophistication of cyber threats pumped by the relentless use of AI and machine learning brings forth record-breaking statistics. Cyberattacks grew 44% YoY in 2024, with a weekly average of 1,673 cyberattacks per organization. While organizations up their security game to help thwart these attacks, a critical question remains: Can employees identify a threat when they come across one? A Confidence Gap survey reveals that 86% of employees feel confident in their ability to identify phishing attempts. But things are not as rosy as they appear; the more significant part of the report finds this confidence misplaced. Read Now

  • Mission 500 Debuts Refreshed Identity Ahead of Security 5K/2K at ISC West

    Mission 500, the security industry’s nonprofit charity dedicated to supporting children in need across the US, Canada, and Puerto Rico, has unveiled a refreshed brand identity ahead of ISC West. The charity’s new look includes a modernized logo with refined messaging to reinforce Mission 500’s nearly decade-long commitment to serving the needs of children and families in crisis. Read Now

    • Industry Events

New Products

  • Camden CM-221 Series Switches

    Camden CM-221 Series Switches

    Camden Door Controls is pleased to announce that, in response to soaring customer demand, it has expanded its range of ValueWave™ no-touch switches to include a narrow (slimline) version with manual override. This override button is designed to provide additional assurance that the request to exit switch will open a door, even if the no-touch sensor fails to operate. This new slimline switch also features a heavy gauge stainless steel faceplate, a red/green illuminated light ring, and is IP65 rated, making it ideal for indoor or outdoor use as part of an automatic door or access control system. ValueWave™ no-touch switches are designed for easy installation and trouble-free service in high traffic applications. In addition to this narrow version, the CM-221 & CM-222 Series switches are available in a range of other models with single and double gang heavy-gauge stainless steel faceplates and include illuminated light rings.

  • A8V MIND

    A8V MIND

    Hexagon’s Geosystems presents a portable version of its Accur8vision detection system. A rugged all-in-one solution, the A8V MIND (Mobile Intrusion Detection) is designed to provide flexible protection of critical outdoor infrastructure and objects. Hexagon’s Accur8vision is a volumetric detection system that employs LiDAR technology to safeguard entire areas. Whenever it detects movement in a specified zone, it automatically differentiates a threat from a nonthreat, and immediately notifies security staff if necessary. Person detection is carried out within a radius of 80 meters from this device. Connected remotely via a portable computer device, it enables remote surveillance and does not depend on security staff patrolling the area.

  • PE80 Series

    PE80 Series by SARGENT / ED4000/PED5000 Series by Corbin Russwin

    ASSA ABLOY, a global leader in access solutions, has announced the launch of two next generation exit devices from long-standing leaders in the premium exit device market: the PE80 Series by SARGENT and the PED4000/PED5000 Series by Corbin Russwin. These new exit devices boast industry-first features that are specifically designed to provide enhanced safety, security and convenience, setting new standards for exit solutions. The SARGENT PE80 and Corbin Russwin PED4000/PED5000 Series exit devices are engineered to meet the ever-evolving needs of modern buildings. Featuring the high strength, security and durability that ASSA ABLOY is known for, the new exit devices deliver several innovative, industry-first features in addition to elegant design finishes for every opening.