ADT Commercial Opens Showcase Facility to Demonstrate Networked Solutions to Customers

  • Mar 25, 2011

ADT Commercial recently opened a $1.5 million Integrated Solutions Center (ISC) in Aurora, Colo., where customers can meet with ADT leaders and subject-matter experts to learn more about ADT solutions.

Located within ADT’s flagship customer monitoring center, the 6,500-square-foot ISC has three vertical market showrooms. Two are permanently set up to exhibit the technology in retail and banking. The third area is can display a simulation of ADT’s other major vertical markets: chemical, education, food defense, government and healthcare.

The center includes a glass-encased conference room and a centrally located telepresence meeting room with seating for up to 20 people.

John Kenning, president of ADT Commercial, said the new center allows customers to see the IP-based, networked security technology and services in an environment that realistically simulates their own industry.

“This new ISC is really all about the customer,” Kenning said. “We’ve created a place where existing and potential customers can meet in an elegant, high-tech setting and ask challenging questions of our experts in person or via telepresence to learn more about our offerings.”

The ISC’s first visitors were from The Linde Group, which works in the industrial and healthcare gases market. Kevin Phillips, Linde’s security and emergency response manager, said he was impressed with the ISC’s design and pleasantly surprised to learn how ADT Commercial reaches into many other markets.

“There is a section in the ISC devoted to the retail industry and we unexpectedly spent about 20 minutes there talking about some of the technology used in that type of business and understanding how it could be used for our industry,” Phillips said. “That helped us to add to our own solutions.”

The ISC is available to ADT’s national account managers to host strategic meetings. Each visit is customized and choreographed to meet the individual needs of each guest, according to Sarah Konwiser, group director of marketing services for ADT Commercial.

“Planning for each visit starts nearly a month in advance to create the ideal agenda for each customer,” Konwiser said. “A well-executed visit means that ADT Commercial can strengthen its business relationships and allow us to capture the voice of our customer to gain a better understanding of their needs.”

Studies show that executive briefing centers of this type are the highest-rated interactive source for obtaining information about solutions that benefit customers’ businesses.

With the opening of its ISC, ADT Commercial joins several other companies offering executive briefing areas. ADT plans to expand its centers of excellence concept by adding ISCs on the East and West coasts in the future.

Featured

  • From Surveillance to Intelligence

    Years ago, it would have been significantly more expensive to run an analytic like that — requiring a custom-built solution with burdensome infrastructure demands — but modern edge devices have made it accessible to everyone. It also saves time, which is a critical factor if a missing child is involved. Video compression technology has played a critical role as well. Over the years, significant advancements have been made in video coding standards — including H.263, MPEG formats, and H.264—alongside compression optimization technologies developed by IP video manufacturers to improve efficiency without sacrificing quality. The open-source AV1 codec developed by the Alliance for Open Media—a consortium including Google, Netflix, Microsoft, Amazon and others — is already the preferred decoder for cloud-based applications, and is quickly becoming the standard for video compression of all types. Read Now

  • Cost: Reactive vs. Proactive Security

    Security breaches often happen despite the availability of tools to prevent them. To combat this problem, the industry is shifting from reactive correction to proactive protection. This article will examine why so many security leaders have realized they must “lead before the breach” – not after. Read Now

  • Achieving Clear Audio

    In today’s ever-changing world of security and risk management, effective communication via an intercom and door entry communication system is a critical communication tool to keep a facility’s staff, visitors and vendors safe. Read Now

  • Beyond Apps: Access Control for Today’s Residents

    The modern resident lives in an app-saturated world. From banking to grocery delivery, fitness tracking to ridesharing, nearly every service demands another download. But when it comes to accessing the place you live, most people do not want to clutter their phone with yet another app, especially if its only purpose is to open a door. Read Now

  • Survey: 48 Percent of Worshippers Feel Less Safe Attending In-Person Services

    Almost half (48%) of those who attend religious services say they feel less safe attending in-person due to rising acts of violence at places of worship. In fact, 39% report these safety concerns have led them to change how often they attend in-person services, according to new research from Verkada conducted online by The Harris Poll among 1,123 U.S. adults who attend a religious service or event at least once a month. Read Now

Most   Popular

New Products

  • AC Nio

    AC Nio

    Aiphone, a leading international manufacturer of intercom, access control, and emergency communication products, has introduced the AC Nio, its access control management software, an important addition to its new line of access control solutions.

  • QCS7230 System-on-Chip (SoC)

    QCS7230 System-on-Chip (SoC)

    The latest Qualcomm® Vision Intelligence Platform offers next-generation smart camera IoT solutions to improve safety and security across enterprises, cities and spaces. The Vision Intelligence Platform was expanded in March 2022 with the introduction of the QCS7230 System-on-Chip (SoC), which delivers superior artificial intelligence (AI) inferencing at the edge.

  • EasyGate SPT and SPD

    EasyGate SPT SPD

    Security solutions do not have to be ordinary, let alone unattractive. Having renewed their best-selling speed gates, Cominfo has once again demonstrated their Art of Security philosophy in practice — and confirmed their position as an industry-leading manufacturers of premium speed gates and turnstiles.