Taking Off
Surveillance never takes a holiday, nor does it sleep
- By Brian Galante
- May 01, 2012
Today’s progressively faster pace of life
rationalizes the thirst for near-constant
connectivity. An October CTIA wireless
trade group report points to the number
of active mobile devices outnumbering
people in the United States—more than 327 million
devices compared to 315 million humans in the states
and territories. Surveying a bustling city sidewalk on a
normal day, it would appear we are not connected only
when we sleep.
And sleep we must; however, in the surveillance
world, there is always a camera nearby to capture the
action. So it makes sense that businesses, homeowners
and others increasingly look to mobile surveillance
tools as a new way to keep an eye on things during
waking and sleeping hours, 24/7.
How Far We Have Come
Mobile surveillance has come a long way since the
seeds began to sprout about five years ago. BlackBerry
and Java phones ruled the era, with erratic video
quality and many reception challenges. BlackBerry
Edge was considered the superior choice for video reception
even though continuous video streams were
scarce. Still, users got value through simply being able
to monitor locations while on the move.
The innovative operating systems of the iPhone
and Android devices—not to mention the Windows
phone and improvements in BlackBerry—have made
continuous live-video streaming a reality. The addition
of Wi-Fi capability brings far greater bandwidth
advantages than 3G and 4G connections.
“Screen size of mobile devices, ease of Internet
connectivity and enabling Wi-Fi on mobile devices
have made a big difference in improving the user experience,”
said Sri Palasamudram, CEO of mobiDEOS,
maker of the MobileCamViewer mobile surveillance
application. “3G and 4G limits bandwidth based on
the number of users per tower, and in busy places
such as an airport or train station the reduction in
per-user bandwidth is noticeable. Factoring in this
variance and still providing acceptable quality of service
(QoS) is key.”
Users on the go are tasked with the challenge of
having enough bandwidth to take in the feed. Often,
the feed collapses without the appropriate amount
of bandwidth, making it potentially difficult to
properly survey the landscape and plan an appropriate
response to a situation. Applications like MobileCamViewer
manage the bandwidth constraint
and retain high image quality by dynamically reducing
the number of frames, instead of sending many
frames at low quality.
“4G improves on 3G with faster data transfer
rates—nearly 10 times the amount—but it still doesn’t
provide an HD experience with 16 frames per second,”
Palasamudram said. “Nevertheless it provides
enough information to make the right decision while
on the go, and the technology continues to improve.”
Technology Advances
Bigger device screens—hello, tablets—and noticeably
faster processing quality are the obvious new
device improvements on the surface. There also are
a variety of advancements beyond the consumer device
that are taking mobile surveillance to new users—
and new markets.
Public safety is one such area. Law enforcement
agencies are gradually working more remote monitoring
and mobile surveillance technologies into the mix,
particularly in populated cities where it can be challenging
to reach the scene of a crime to catch the culprits.
Arming police officers and security guards with
an iPhone can provide an immediate reference point
upon notification of a crime or event.
“Law enforcement officers are using mobile surveillance
to watch secure live video images of criminal
activity directly from their smartphones,” said
Stephen Cercone, retired police chief and president
of Police Chief Consultants LLC, which advises
technology firms, attorneys and public agencies.
“This is a huge advantage on the street as it allows
officers to assess situations before they take action.
It greatly enhances officer safety and captures valuable
evidence at the same time.”
Cercone should know—the FBI National Academy
graduate spent 29 years in law enforcement, finishing
his career as chief of police for the Seaside, Calif.,
Police Department. Cercone also served with the
San Mateo, Calif., Police Department and Bellevue,
Wash., Police Department. He sees growing interest
in the integration of mobile surveillance technology
with existing fixed municipal systems.
“City-wide video surveillance systems, whether
widespread or in concentrated areas, greatly expands
the options for officers if they have the added
ability to watch live images from a mobile device,”
Cercone said. “I really see it as a game-changer for
an undercover detective or a street officer accessing
a utility pole camera from around the corner of a
trouble spot.”
Newer PTZ cameras with networking capabilities
make the connection easier to make. IP pole
cameras from Axis, Mobotix, Sony and others can
integrate with capable software solutions to enable
multi-window viewing, for example.
Cloud-based software solutions like mobiDEOS’
Pole Camera application take it a step further by allowing
law enforcement agencies to assign a large
number of officers to monitor activity among public
walkways, busy intersections, university campuses,
crowded parking lots and other active locations. Built-in multiplexing technology improves on
traditional pole-cam solutions that limit
access to one or two officers due to
cellular bandwidth upload limitations
from the pole camera.
“Cameras mounted on utility or
tactical extension poles typically have
very low upload bandwidth, making it
difficult for multiple users to view cameras
at the same time,” Palasamudram
said. “The purpose of using cloudbased
technology is to efficiently reuse
the same video feed to reduce ongoing
bandwidth costs. This effectively addresses
bandwidth restrictions so that
the effectiveness of tactical operations
are not limited, minimizing officer
safety risk.”
Surveillance in the Business Universe
The greater business community has
shown plenty of interest in the technology.
Construction companies can benefit
from monitoring new home developments
and shopping center projects
while in progress. Property managers
can pull out an iPad and access cameras
lining multiple apartment buildings.
In addition, mobile surveillance
seems to be catching on, especially in
retail, service and school operations.
“The ability to see what is going on
literally as it happens is a big benefit,”
said Robert Oyster, responsible for
three Shell and Chevron gas stations in
the eastern region of the San Francisco
Bay Area. “We had a recent incident
where a customer drove through the
front window of one of our stations.
Having been informed of the incident,
I was immediately able to take out my
iPhone and in seconds see the situation
‘live’ from the viewpoint of my CCTV
cameras and speak to my employees
before making the hour-long journey
to the scene.”
The sharp reduction in site visits
seems to be a recurring theme among
mobile surveillance users in the business
world. A large majority of alarms
are actually false alarms—as many as
97 percent, Palasamudram said. The
ability for business owners and managers
to confirm that there is even a
problem before getting in the car in the
middle of the night is a sanity-saver, for
obvious reasons, but also a cost reducer
in many instances.
Take John Huffman, superintendent
of Victory Christian School, a private
K-12 institution in Carmichael, Calif.
Huffman uses MobileCamViewer on
his Android smartphone to monitor
activity at the school captured through
his Dedicated Micros speed dome cameras
while away from the campus. The
move has saved him hundreds of dollars
so far—a modest amount at quick
glance, but savings that are sure to grow
based on eliminating law enforcement
visits based on false alarms.
“Each false alarm costs the school
$150, and we had built up hundreds
of dollars in fines due to unnecessary
emergency response by the Sacramento
County Sheriff’s Department,” Huffman
said. “Keeping the police from
responding unnecessarily helps us keep
our operating costs down.”
Huffman has been able to avoid site
visits through specific actions. He has
witnessed a teacher accidentally trip an
alarm, with time to call the police and
cancel the visit. He has otherwise been
able to make informed decisions based
on activity at sporting events and general
trespassing on campus.
“The importance of mobile surveillance
in today’s education environment
and the benefits it brings in terms of
peace of mind and student protection
are vital school safety issues,” Huffman
said. “I feel comfortable being able to
see what is actually going on, and it
saves me trips to the school if I am at
home in the evenings.”
He added, “At the very least, it saves
us money while providing up-to-theminute
security.”
Search and Rewind
Huffman’s mobile surveillance solution,
like many, also includes a central DVR
to store evidence of suspicious activity.
More DVR and NVR solutions, such
as those from Dedicated Micros, JVC
and Milestone, are beginning to expose
their application programming interface
(API) modules to enable network
connectivity with mobile surveillance
software applications.
Retail businesses and warehouse operations
are especially interested in recorded
activity in the event of a theft or
break-in and for checking on business
operations.
Summit Sports, a retail operation
with five stores in Auburn Hills, Mich.,
understands the importance of the recorder
in the grand scheme.
“Our warehouse stores a lot of
valuable sports merchandise and is
constantly monitored for intrusions
and unusual occurrences through onsite
and mobile surveillance,” said
Craig Burns, warehouse operations
manager for Summit Sports. He uses
an IC Realtime server to record activity
from 32 cameras.
Unfortunately, some mobile surveillance
users still have to drive to the
location to access content from their
servers and recorders, although new
software enhancements are appearing
on the market to address that inconvenience.
It’s not a big deal for a manager
to drive 15 minutes to work to look at
recordings with police, but it is inconvenient
to hop a plane back from the
islands to address a situation.
mobiDEOS has added a playback
feature to its software to specifically address
that need. It essentially gives users
access to previously recorded video
right from the mobile device—without
reliance on a separate stream or service
to transmit content. Users can enter
specific dates and times to access recorded
content and highlight specific
windows on the touchpad.
“The idea is not only to review
security-related events but to also allow
business owners to confirm stores
opened on time, parents to verify when
the kids got home and police to corroborate
the exact time and location of
a crime,” Palasamudram said.
This especially makes sense for businesses like nightclubs and financial institutions,
where severe crimes can take
place at the drop of a hat.
American Bank, headquartered in
Allentown, Pa., is one such example
of a customer that has deployed a now
playback-capable system across banks
in all 50 states using MobileCamViewer
and Dedicated Micros SD Advanced
recorders to store video and images.
Palasamudram said that banks and
government agencies are especially
opening up to mobile surveillance more
due to advances in encryption and
other forms of protection, such as enterprise
solutions that manage network
ports to keep hackers at bay.
“Enterprise operations can use special
software that allow police to securely
access video from cameras and recorders
residing in a local area network
or behind a firewall,” he said. “This
avoids having to open ports for remote
network access or burn a CD and snailmail
it to law enforcement officials.”
Palasamudram also points to HTTPS encryption as a mobile surveillance
enhancement that allows users to
securely share video on public networks
and remain protected from hackers
without the inconvenience of relying
on virtual private networks.
Systems Integration Perspective
Systems integrators confirm that they
are hearing from more end users about
integrating mobile surveillance into existing
camera and recording systems.
“It’s becoming far more prevalent
in our business,” said William Burnett,
vice president of MB Technology in
Pittsburgh. “We’re hearing from business
owners that want to look in on
their buildings and see that everything
is going as expected.”
Burnett specializes in networkbased
surveillance systems, noting the
main challenge of selling end users on
the system is explaining how everything
ties together on the network. He increasingly
favors software-based solutions
that offer clean integration with
mobile surveillance applications.
Burnett notes that when it comes
down to the actual application, the
main work for the integrators is testing
compatibility of DVRs, NVRs and IP
cameras with mobile devices while confirming
all components can be remotely
accessed with ease. He has recently migrated
to software-based test equipment
to simplify procedures.
“The testing process has always
been cumbersome, and the process is
that much more challenging when you
are trying to balance a portable player
or LCD monitor on the roof of the
building,” Burnett said. He points to
a recent project where he used the mobiDEOS
Test Monitor application to
check and confirm angles and levels
while connecting multiple cameras to a
networked IP video system on a large
business campus.
“It’s a major timesaver compared
to using a radio system to talk to an
installer looking at the server in another
building,” Burnett said. “Most
importantly, I can pull up the cameras
again after we leave the site to confirm
settings and eliminate return visits
when possible.”
It’s easy to imagine where mobile
surveillance might be headed even as it
moves through its formative years. Audio
integration is poised to enter the picture,
giving end users ears with the eyes.
Residential users will continue to find
new and innovative ways to monitor elderly
parents and make sure the kids are
behaving while still at work. Technology
exists to synchronize cameras across
fixed computers and mobile devices to
give businesses and law enforcement
agencies more effective ways to combat
theft and crime. It’s a quickly evolving
space, and it’s exciting to see what is
coming around the bend.
This article originally appeared in the May 2012 issue of Security Today.