Security Systems Integrators Unsure About IT Distributors

  • May 22, 2012

Almost 40 percent of North American security systems integrators would prefer to deal with IT distributors when purchasing their IP-based video surveillance products, according to a new report from IMS Research.

"While almost 40 percent of systems integrators would like to use IT distributors, there remains a large percentage that do not," said Paul Bremner, market analyst at IMS Research. "The main concerns are that IT distributors have the knowledge about the networking part of the installation, but many still lack the knowledge of what lenses, housings or physical mounts to use. The other factor holding back many traditional systems integrators are the legacy security distributors where strong relationships exist and continue to persist."

The report also found that nearly 80 percent of North American systems installers said they required better training from their suppliers of IP-based video surveillance products. They also wanted telephone/web support, demo systems/materials and better software/software development kits (SDKs).

"Systems installers have stated their requirements for better training, support and demo systems," Bremner said. "Many of these installers will only have taken a general training course for an overview of what the technology offers, while many still have had no formal training whatsoever. This knowledge needs to be provided to installers so [they] feel more comfortable with IP systems."

 

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