STANLEY Security Launches eServices 2.0

  • Apr 03, 2014

STANLEY Security, a global security company specializing in advanced integrated security solutions, introduces its new eServices 2.0 platform at ISC West 2014.

STANLEY Security's eServices 2.0, to be made available in the summer of 2014, provides real-time transparency on customers' security systems, including intrusion, video surveillance, access control, fire detection and integration – offering full, mobile visibility and business insight. The platform has been enhanced with a new look and feel, providing a more user-friendly navigational experience and more robust reporting functionality. eServices 2.0 boasts new, feature-rich dashboards with the ability to access the full breadth of STANLEY's eServices from any mobile device.

"The new eServices 2.0 platform significantly improves the user experience, security reporting functionality, increased productivity and allows for greater operational efficiencies to be leveraged – all with a more responsive interface," said Rich Mellott, Director of Technology & Channel Strategy for STANLEY Security. "We've developed a more robust backend database infrastructure and a clean, new ease of use frontend delivery, with better self-service functionality, mobile capability and offer better insight into customers' businesses to drive a more effective security management process."

The new eServices 2.0 includes the following features:

  • Account management: Top-down view of the account through a personal dashboard page, real-time notifications, customized reporting and Performance Scorecard™ stats to effectively manage a business.
  • Installation: Keeps customers up-to-date on pending and completed installations with status updates, project notes and associated documentation – all online.
  • Service: Allows customers to stay on top of service calls with access to the real-time location of the assigned service technician en route, estimated time of arrival, resolution information and all associated documentation.
  • Monitoring: View and manage all alarm, audio, video and access control system activity on the account with live video viewing and associated documentation.
  • Billing: View all contracts, invoices and associated documentation and have the ability to pay online.
  • Additionally, STANLEY Security's eServices 2.0 platform offers enhancements to the following functionalities:
  • Dashboard and mobility: eServices 2.0 includes more feature-rich dashboards and scales automatically to any mobile device. Complete enhanced reporting and dashboards are available now on both work stations or mobile devices.
  • Reporting: The system features an expanded reporting timeframe and high-level organization – grouping by account management, installation, monitoring, service and billing. Also includes robust metadata tagging.
  • User experience: The eServices 2.0 platform has been given a clean look and feel, and features a more intuitive user interface and navigation, minimizing clicks.

The dashboard has been upgraded with auto-complete form functionality, and users also have the ability to select between multiple language options, including English, French and Spanish.

Functionality: The upgraded interface allows for self-service user and permission administration, user and report audit capabilities, system status and updates page, and integrated issue/feature request tracking and resolution. Users can also manage metadata by site, business hierarchy (district, region, etc.), facility type and/or type of equipment.

"Software should be straightforward, easy to use and work for you – not against you. This was our mantra in developing eServices 2.0, setting the industry standard in ease of use and accessibility to security data," said Ryan Fritts, Director IT for STANLEY Security. "We wanted our customers to be able to access data from any device, anywhere and provide an exceptional experience to match any use case: from a '10 foot' view on a monitor in a SOC/NOC down to a '5 inch' view on a mobile phone."

STANLEY Security is now inviting customers to participate in the eServices 2.0 Beta program. Beta participants will be granted access to the new eServices 2.0 platform, including all enhanced functionality and advanced service access prior to the market release later this year. Users will still be able to access the current/existing eServices site throughout the beta test. During the Beta period, participants will provide valuable feedback via formal surveys and will have a direct, open communication line to the product development team to help steer the outcome of the final product release.

"We're truly excited to include our customers in this new eServices 2.0 beta platform and leverage their valuable experience and feedback in our development process to evolve our solution to the next level," stated Mellott.

STANLEY Security will be showcasing demonstrations of the new eServices 2.0 platform in its suite, Venetian Bellini 2102, connected to the Sands Expo & Convention Center throughout ISC West 2014. To sign up for the eServices 2.0 Beta, please visit www.stanleycss.com/eservicesbeta.

Featured

  • The Key to Wellbeing in the Office

    A few years ago, all we saw in the news was the ‘great resignation.’ Now we have another ‘great’ to deal with. According to CBRE, 2023 was the start of the ‘great return’ as office workers returned to their normal offices after working from home. The data shows that two-thirds of all U.S office buildings were more than 90% leased as of Q2 2023. Read Now

  • Failed Cybersecurity Controls Costing U.S. Businesses $30 Billion Yearly

    Panaseer recently released ControlWatch and the Continuous Controls Battle: Panaseer 2025 Security Leaders Report examining the cost of cybersecurity control failures and the impact of growing personal liability for security failings on security leaders. The report analyzes the findings of a survey of 400 security decision makers (SDMs) across the US and UK. It shows that security leaders feel under increasing pressure to provide assurances around cybersecurity, exposing them to greater personal risk – yet many lack the data and resources to accurately report and close cybersecurity gaps. Read Now

  • The Business Case for Video Analytics: Understanding the Real ROI

    For security professionals who may be hesitant to invest in video analytics, now's the time to reconsider. In a newly released Omdia report commissioned by BriefCam (now Milestone Systems), the research firm uncovered a compelling story: more than 85% of North American and European organizations that use video analytics achieve a return on investment within just one year. The study, which surveyed 140 end users across multiple industries, demonstrates that security technology is no longer just for security — it's a cross-organizational tool that delivers measurable business value far beyond traditional safety applications. Read Now

  • Survey: 54% of Organizations Cite Technical Debt as Top Hurdle to Identity System Modernization

    Modernizing identity systems is proving difficult for organizations due to two key challenges: decades of accumulated Identity and Access Management (IAM) technical debt and the complexity of managing access across multiple identity providers (IDPs). These findings come from the new Strata Identity-commissioned report, State of Multi-Cloud Identity: Insights and Trends for 2025. The report, based on survey data from the Cloud Security Alliance (CSA), highlights trends and challenges in securing cloud environments. The CSA is the world’s leading organization dedicated to defining standards, certifications, and best practices to help ensure a secure cloud computing environment. Read Now

Most   Popular

Featured Cybersecurity

Webinars

New Products

  • Camden CM-221 Series Switches

    Camden CM-221 Series Switches

    Camden Door Controls is pleased to announce that, in response to soaring customer demand, it has expanded its range of ValueWave™ no-touch switches to include a narrow (slimline) version with manual override. This override button is designed to provide additional assurance that the request to exit switch will open a door, even if the no-touch sensor fails to operate. This new slimline switch also features a heavy gauge stainless steel faceplate, a red/green illuminated light ring, and is IP65 rated, making it ideal for indoor or outdoor use as part of an automatic door or access control system. ValueWave™ no-touch switches are designed for easy installation and trouble-free service in high traffic applications. In addition to this narrow version, the CM-221 & CM-222 Series switches are available in a range of other models with single and double gang heavy-gauge stainless steel faceplates and include illuminated light rings. 3

  • Automatic Systems V07

    Automatic Systems V07

    Automatic Systems, an industry-leading manufacturer of pedestrian and vehicle secure entrance control access systems, is pleased to announce the release of its groundbreaking V07 software. The V07 software update is designed specifically to address cybersecurity concerns and will ensure the integrity and confidentiality of Automatic Systems applications. With the new V07 software, updates will be delivered by means of an encrypted file. 3

  • PE80 Series

    PE80 Series by SARGENT / ED4000/PED5000 Series by Corbin Russwin

    ASSA ABLOY, a global leader in access solutions, has announced the launch of two next generation exit devices from long-standing leaders in the premium exit device market: the PE80 Series by SARGENT and the PED4000/PED5000 Series by Corbin Russwin. These new exit devices boast industry-first features that are specifically designed to provide enhanced safety, security and convenience, setting new standards for exit solutions. The SARGENT PE80 and Corbin Russwin PED4000/PED5000 Series exit devices are engineered to meet the ever-evolving needs of modern buildings. Featuring the high strength, security and durability that ASSA ABLOY is known for, the new exit devices deliver several innovative, industry-first features in addition to elegant design finishes for every opening. 3