Running to Security

Running to Security

Chain shoe store recognizes best track to safe environment

You are an integrator, and imagine you could have any installation job you wanted. What would you choose? Would it be a well-known company, or a prestigious location? What if you could have both?

Nate Wetmore, senior systems engineer at Short Circuit Electronics has both, and he and the company literally ran to the opportunity. Short Circuit has the contract and provides all security services to a leading athletic footwear and apparel retailer, and Wetmore recently completed a security install in New York City’s Times Square.

He has a well-known company and an equally well-known location.

Short Circuit started working with the customer a few years ago by servicing the existing quipment at their stores, and word quickly spread among store managers of the quick, professional service they were offering. Now, Short Circuit, based in Lee’s Summit, Mo., handles all domestic security matters, including the four to five Mega Stores, such as the one in Times Square.

“The larger concept stores have deployed all IP and 360-degree cameras that all feed back to their home office,” said Grant Cowen, director of national accounts at Salient. “Deploying our CompleteView VMS, they are able to manage the video feeds more effectively, and with the store in Times Square, where there are more than 100 cameras, they have all the horsepower they need to look at video images.”

The Mega Stores are significantly different in their product presentation, as athletic shoe manufacturers essentially have staked out their own spot in the store, making it a store within the store. It also means that Short Circuit installs more than 60 cameras in most Mega Store locations.

“In order to ensure we provide the best quality security experience to our customers, we install high quality solutions,” Wetmore said. “We’ve been doing installs for them for quite a while now. We have the solution down pretty well by now.”

Wetmore said they typically install a Hanwha Techwin camera, about 110 so far in the Times Square location, and power the entire system with a Salient VMS.

“We like the cameras, and have been using them exclusively, in each installation,” Wetmore said. “We also find they integrate very well with the VMS, and the loss prevention staff appreciates the system from their perspective as well.”

In the Times Square location, the building was a complete do over. It was completely gutted, and the Short Circuit staff was able to see the concept from the inside, ground to ceiling. The design of the store is considered high dollar, high concept, in order to look a certain way. All cameras had to fit the design of the open spaces, meaning that many of the cameras were painted black, to blend in.

“Along with Short Circuit Electronics, we were able to be part of a complete new installation of products, introducing new technology, and offer complete coverage inside the store,” Cowen said.

The loss prevention team monitors store activities in a control center, depends upon the right system to stay informed and required the best solution to monitor video surveillance. Cowen said that all the software technology is able to work seamlessly together, and it gives the LP team a new look and feel.

“Our job for the customer is to provide the best field of view and overview, as well as protect the entrance to the store,” Wetmore said. “This is where the choice of security equipment comes into play. We want to ensure that we successfully bridge the camera and VMS in order to receive motion detection.”

Why Salient? They are a relatively small company but extremely agile and willing to listen to the needs of Short Circuit staff. “They also are completely open to integration to meet the need of the end user,” Wetmore said.

Communication skills are vital to the Short Circuit team as they have no field technicians on staff, but rely upon a network of nationwide subcontractors. Short Circuit has an impressive client base of more than 80 national chains, and support all facilities within the various branded stores.

“We answer to somewhere between 60 to 90 service calls a day nationwide,” Wetmore said. “That equates to tens of thousands of actions every year. Because we work with so many national companies, we are very good at the rollout of a security installation; it is done in a hurry, and we do that very well.”

The Short Circuit record, of sorts, was upgrading the security equipment at 6,600 stores in seven months. “This is why we rely so heavily on partners who are nimble and able to react quickly, and why we use a nationwide technical service team that is vetted and proven to do a good job,” Wetmore said.

His nationwide team includes more than 1,000 field technicians located throughout the United States, Canada and Puerto Rico.

“All subcontractors go through a thorough vetting process,” Wetmore said. “We recommend that they not only be involved in our security work but have flourishing businesses of their own so they know and understand customer service.”

For Cowen, a project that started a short two years ago may have seemed like a marathon at first, but as quickly as they dove into the work, designing layers of security, then introducing the software to make it all run properly, it became a relatively short sprint. The end user comes away with a tried and true solution that is now duplicated at Mega Store in Los Angeles, Chicago and other locations in Times Square.

This article originally appeared in the July 2017 issue of Security Today.

Featured

  • Integration Imagination: The Future of Connected Operations

    Security teams that collaborate cross-functionally and apply imagination and creativity to envision and design their ideal integrated ecosystem will have the biggest upside to corporate security and operational benefits. Read Now

  • Smarter Access Starts with Flexibility

    Today’s workplaces are undergoing a rapid evolution, driven by hybrid work models, emerging smart technologies, and flexible work schedules. To keep pace with growing workplace demands, buildings are becoming more dynamic – capable of adapting to how people move, work, and interact in real-time. Read Now

  • Trends Keeping an Eye on Business Decisions

    Today, AI continues to transform the way data is used to make important business decisions. AI and the cloud together are redefining how video surveillance systems are being used to simulate human intelligence by combining data analysis, prediction, and process automation with minimal human intervention. Many organizations are upgrading their surveillance systems to reap the benefits of technologies like AI and cloud applications. Read Now

  • The Future is Happening Outside the Cloud

    For years, the cloud has captivated the physical security industry. And for good reason. Remote access, elastic scalability and simplified maintenance reshaped how we think about deploying and managing systems. But as the number of cameras grows and resolutions push from HD to 4K and beyond, the cloud’s limits are becoming unavoidable. Bandwidth bottlenecks. Latency lags. Rising storage costs. These are not abstract concerns. Read Now

  • Right-Wing Activist Charlie Kirk Dies After Utah Valley University Shooting

    Charlie Kirk, a popular conservative activist and founder of Turning Point USA, died Wednesday after being shot during an on-campus event at Utah Valley University in Orem, Utah Read Now

New Products

  • Unified VMS

    AxxonSoft introduces version 2.0 of the Axxon One VMS. The new release features integrations with various physical security systems, making Axxon One a unified VMS. Other enhancements include new AI video analytics and intelligent search functions, hardened cybersecurity, usability and performance improvements, and expanded cloud capabilities

  • PE80 Series

    PE80 Series by SARGENT / ED4000/PED5000 Series by Corbin Russwin

    ASSA ABLOY, a global leader in access solutions, has announced the launch of two next generation exit devices from long-standing leaders in the premium exit device market: the PE80 Series by SARGENT and the PED4000/PED5000 Series by Corbin Russwin. These new exit devices boast industry-first features that are specifically designed to provide enhanced safety, security and convenience, setting new standards for exit solutions. The SARGENT PE80 and Corbin Russwin PED4000/PED5000 Series exit devices are engineered to meet the ever-evolving needs of modern buildings. Featuring the high strength, security and durability that ASSA ABLOY is known for, the new exit devices deliver several innovative, industry-first features in addition to elegant design finishes for every opening.

  • Camden CM-221 Series Switches

    Camden CM-221 Series Switches

    Camden Door Controls is pleased to announce that, in response to soaring customer demand, it has expanded its range of ValueWave™ no-touch switches to include a narrow (slimline) version with manual override. This override button is designed to provide additional assurance that the request to exit switch will open a door, even if the no-touch sensor fails to operate. This new slimline switch also features a heavy gauge stainless steel faceplate, a red/green illuminated light ring, and is IP65 rated, making it ideal for indoor or outdoor use as part of an automatic door or access control system. ValueWave™ no-touch switches are designed for easy installation and trouble-free service in high traffic applications. In addition to this narrow version, the CM-221 & CM-222 Series switches are available in a range of other models with single and double gang heavy-gauge stainless steel faceplates and include illuminated light rings.