From The Editor

Never Skipping a Beat

Even Mother Nature couldn’t turn the tide when CG&E Systems Group stepped into the security integration market. You remember Hurricane Irma, right? Well, both happened about the same time, and the winner is … CG&E.

OK, it’s not a contest; just bad timing. That didn’t deter Dan O’Sullivan, CEO at CG&E, from moving forward. That’s not even the most remarkable thing about this story. CG&E hired Rob Hile, a good friend to become the general manager in Florida. The problem was, he had to evacuate his family and his home with the impending hurricane hit that was Irma.

Hile and his family found themselves leaving Tampa and lodging in Orlando for the unforeseeable future. You can read more about Hile’s dilemma and O’Sullivan’s response in this issue’s cover story; Growth in the Electronic Age.

In my book, O’Sullivan and CG&E score the highest marks possible as they dealt Hile a dose of customer service that goes above and beyond. What’s the secret sauce? Employee empowerment, and it is that focus that has allowed Georgia Network Cabling Corp., or the new CG&E to reach its growth goals every year since 1999.

I’ve met a lot of great integrators over the years, and here is another story of a security team doing the right thing, at the right time and in the right place. Their stated goal is to provide customers with technical insight, council, guidance and support when required. This is exactly what the company has been doing for years as it began as a voice and data company that has added security to its portfolio of services.

O’Sullivan said the company prides itself on a “One Team” culture that sets the stance on day-to-day operations. This is possible because they embrace breaking technology with zest, and expand and diversify products and solutions offered to the end user. Who better than an electronics company to offer state-ofthe- art solutions?

These guys aren’t new to business, either. Its staff has seasoned managers, account managers, project managers, systems engineers, estimator and technicians, all with well-documented experience and expertise. All that aside, the company’s mantra is “customer first.”

With thoughts of expanding into the southeast, particularly Florida, CG&E hired Hile, with more than 25 years of security experience, and senior-level positions with some of the best names in the business. Hile opens the Florida office in Tampa, and has started to build a staff from among the talent base in that area. Hile’s goal, and perhaps his top strength, is offering diverse solutions, especially in emerging technologies.

This article originally appeared in the January 2018 issue of Security Today.

About the Author

Ralph C. Jensen is the Publisher of Security Today magazine.


Featured Cybersecurity


New Products

  • ALTO Neoxx Electronic Padlock

    ALTO Neoxx Electronic Padlock

    Built to withstand all access control needs, the tough new SALTO Neoxx electronic padlock takes security beyond your expectations. 3

  • FlexPower® Global™ Series (FPG) from LifeSafety Power

    FlexPower® Global™ Series (FPG) from LifeSafety Power

    The FlexPower® Global™ Series (FPG) from LifeSafety Power—designed to provide DC power for access control systems in international applications—is now PSE listed for Japan and compatible with the country’s 100VAC applications. 3

  • Unique Oversized ID Card Printer

    Unique Oversized ID Card Printer

    Idesco Corp. is announcing its card printer – the XCR100 2.0 printer- that allows customers to personalize oversized ID cards on demand. The printer is ideal for assisting healthcare organizations find the right badging solution. As healthcare facilities continue to combat the spread of COVID-19, issuing oversized ID cards has helped identify staff clearly while adding an extra layer of security. The XCR100 2.0 printer is the only dye-sublimation printer on the market that can personalize CR100 cards (3.88" x 2.63"). The cards that are 42% larger than the standard credit card size. The printer can produce up to 180 full cards per hour in color, and up to 1,400 cards per hour in monochrome. An optional flipper is available to print dual-sided badges in one pass. Contactless encoding comes as an option to help healthcare facilities produce secure access badges on demand and the card printer features a 2-year warranty. 3