Paxton Announces New Support Manager to Ensure World-Class Customer Satisfaction -- Security Today

Paxton Announces New Support Manager to Ensure World-Class Customer Satisfaction

Paxton has appointed Natasha Shell as U.S. Support Manager.

Jan 22, 2019

Paxton has appointed Natasha Shell as U.S. Support Manager.

Natasha is responsible for training and mentoring Paxton’s industry leading Customer Support team to drive world-class customer satisfaction. Every call into Paxton’s Customer Support team is answered within seconds by a trained and professional representative that’s dedicated to help dealers with a wide range of inquiries, from technical questions to assistance with a multi-door installation project.

Natasha brings 12 years of customer service experience to Paxton, previously Customer Service Manager for a global electronics company, she led a large team that maintained an overall standard of 100% customer satisfaction.

Jonathan Lach, VP of Sales commented, “I am very pleased to have Natasha join Paxton and lead our Customer Support team. Natasha’s passion for customer service aligns with our commitment to ensure our dealers receive world class support when they call Paxton.”

Natasha said, “I’m excited to join the Customer Support team at Paxton. Having satisfied customers is not enough for me. Retaining customers by going above and beyond, making yourself memorable by standing out, and continuous follow-up is the key to a fulfilling and long-term relationship."

Dealers that call into Paxton’s Customer Support team are saying:

“I'm always impressed with the quality and efficiency of Paxton’s Customer Support. They answer the phone within seconds. Furthermore, they always have clear and concise directions to solve any problem I have ever encountered.”

“Excellent service! The phone was answered by a real person, and that person was very knowledgeable, answered all my questions, and gave me suggestions on how to accomplish some technical tasks. Keep up the amazing work Paxton!”

Paxton’s Customer Support team are fully trained on all Paxton systems and available from 8am – 8pm ET, Monday through Friday. Contact Paxton’s Support team today at www.paxton.info/3718.

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