Paxton Announces New Support Manager to Ensure World-Class Customer Satisfaction

Paxton has appointed Natasha Shell as U.S. Support Manager.

  • Jan 22, 2019

Paxton has appointed Natasha Shell as U.S. Support Manager.

Natasha is responsible for training and mentoring Paxton’s industry leading Customer Support team to drive world-class customer satisfaction. Every call into Paxton’s Customer Support team is answered within seconds by a trained and professional representative that’s dedicated to help dealers with a wide range of inquiries, from technical questions to assistance with a multi-door installation project.

Natasha brings 12 years of customer service experience to Paxton, previously Customer Service Manager for a global electronics company, she led a large team that maintained an overall standard of 100% customer satisfaction.

Jonathan Lach, VP of Sales commented, “I am very pleased to have Natasha join Paxton and lead our Customer Support team. Natasha’s passion for customer service aligns with our commitment to ensure our dealers receive world class support when they call Paxton.”

Natasha said, “I’m excited to join the Customer Support team at Paxton. Having satisfied customers is not enough for me. Retaining customers by going above and beyond, making yourself memorable by standing out, and continuous follow-up is the key to a fulfilling and long-term relationship."

Dealers that call into Paxton’s Customer Support team are saying:

“I'm always impressed with the quality and efficiency of Paxton’s Customer Support. They answer the phone within seconds. Furthermore, they always have clear and concise directions to solve any problem I have ever encountered.”

 “Excellent service! The phone was answered by a real person, and that person was very knowledgeable, answered all my questions, and gave me suggestions on how to accomplish some technical tasks. Keep up the amazing work Paxton!”

Paxton’s Customer Support team are fully trained on all Paxton systems and available from 8am – 8pm ET, Monday through Friday. Contact Paxton’s Support team today at www.paxton.info/3718.

Featured

  • Collaboration Made Easy Using a Work Management Platform

    Effective collaboration between security operators, teams and other departments is critical to the smooth functioning of organizations. Yet, as organizations grow in complexity, it becomes more difficult for teams to coordinate with each other. This is compounded by staffing shortages, turnover and ineffective collaboration tools. Read Now

  • Creating a Safer World

    Managing and supporting locks and door hardware within a facility is a big responsibility. A building’s security needs to change over time as occupancy and use demands evolve, which can make it even more challenging. Read Now

  • Creating More Versatility

    Today, AI has become top of mind for most security professionals. It is the topic of conversation in the technology world and continues to transform the way data is used to make important business decisions. Read Now

  • Report: 78 Percent of CISOs Seeing Significant Impact from AI-Powered Cyber Threats

    Darktrace recently unveiled its 2025 State of AI Cybersecurity report. The findings reveal that 78% of Chief Information Security Officers (CISOs) surveyed say that AI-powered threats are having a significant impact on their organizations, a 5% increase1 from 2024. While an increasing number of CISOs report feeling a significant impact from AI threats, more than 60% now say that they are adequately prepared to defend against these threats, an increase of nearly 15% year-over-year. However, insufficient AI knowledge and skills and a shortage of personnel and talent continue to be listed as the two top inhibitors to a successful defense. Read Now

Most   Popular

New Products

  • ResponderLink

    ResponderLink

    Shooter Detection Systems (SDS), an Alarm.com company and a global leader in gunshot detection solutions, has introduced ResponderLink, a groundbreaking new 911 notification service for gunshot events. ResponderLink completes the circle from detection to 911 notification to first responder awareness, giving law enforcement enhanced situational intelligence they urgently need to save lives. Integrating SDS’s proven gunshot detection system with Noonlight’s SendPolice platform, ResponderLink is the first solution to automatically deliver real-time gunshot detection data to 911 call centers and first responders. When shots are detected, the 911 dispatching center, also known as the Public Safety Answering Point or PSAP, is contacted based on the gunfire location, enabling faster initiation of life-saving emergency protocols.

  • 4K Video Decoder

    3xLOGIC’s VH-DECODER-4K is perfect for use in organizations of all sizes in diverse vertical sectors such as retail, leisure and hospitality, education and commercial premises.

  • Automatic Systems V07

    Automatic Systems V07

    Automatic Systems, an industry-leading manufacturer of pedestrian and vehicle secure entrance control access systems, is pleased to announce the release of its groundbreaking V07 software. The V07 software update is designed specifically to address cybersecurity concerns and will ensure the integrity and confidentiality of Automatic Systems applications. With the new V07 software, updates will be delivered by means of an encrypted file.