Simplify, Automate and Modernize

Simplify, Automate and Modernize

Three words to consider for security success in the banking segment

The banking market continues to evolve due to the growing use of mobile devices, as more branch operations aim to enhance convenience and service for the customer. These advancements also create greater opportunities for fraud and loss. Increasingly sophisticated fraud techniques require organizations to pursue new approaches to preventing and detecting such activities.

One such leading financial organization has taken a proactive approach to fraud reduction and security, and the results of their efforts speak for themselves. I was grateful to recently spend some time with the bank’s security and safety teams, and am honored to help share their story.

A Leader in Banking

VyStar Credit Union was founded in 1952 as Jax Navy Federal Credit Union to serve civil service, military employees and their families at Naval Air Station in Jacksonville, Fla. Today, VyStar has grown to become one of the largest credit unions in the nation, serving more than 500,000 members nationwide with 118 remote ATMs and 51 branches.

Financial institutions face a number of challenges on a day-to-day basis, requiring innovative technology that boosts efficiencies, reduces fraud, and enhances service for customers. VyStar has relied on advanced video surveillance for years but wanted to enhance its capabilities. Its previous solution was also no longer able to support the organization’s video retention requirements.

“We wanted to upgrade to a solution that would support a hybrid mix of both analog and digital video cameras,” said Kevin Owens, vice president of security and safety at VyStar Credit Union. “We also knew that we wanted a secure platform to limit cybersecurity risks, enhance video capture with analytics, and ease the complexity of ongoing maintenance.”

VyStar selected Verint EdgeVR and Op- Center to manage video surveillance and data capture across its branches. EdgeVR is an enterprise-class, IP-based network video recorder designed for large-scale, geographically distributed operations. With hybrid IP/ analog capabilities, it empowered VyStar to migrate from analog to IP for greater longterm value and lower integration costs. It also provided high-quality imagery, optimized bandwidth utilization, a secure embedded operating system, and industry-leading system interfaces to deliver increased ROI.

Op-Center allows Vystar and its team to monitor, manage and troubleshoot Verint NVRs from a central location. By adding Op-Center, VyStar Credit Union realized centralized capabilities and reduced the cost and complexity of video system management. From a central console, users can configure NVRs, change device properties and passwords, download firmware, create audit reports, and manage user rights. The solution also enables VyStar to rapidly identify potential malfunctions and camera obstructions with remote diagnostics for large NVR deployments. Now, operators can monitor the health of the entire surveillance network, allowing them to prevent video loss and maximize uptime.

“It is critical for us to leverage intelligent security tools that allow us to achieve the video coverage necessary to reduce fraud,” Owens said. “Combatting fraud is our most significant directive. With Verint, we are able to capture video and tie it to our transaction system to better identify anomalies. Verint is also valuable from a safety perspective. It helps us identify slip-and-fall events and critical security incidents and we are able to ensure long-term capture of that video to be used in later investigations if necessary.”

Video analytic capabilities have been a valuable addition to VyStar’s fraud mitigation toolbox. The bank can now search through footage more easily and locate persons of interest at various locations. Analytics also enable operators to address any red flags or suspicious activity in a much more rapid fashion.

Additionally, Owens noted that the ability to combine information from systems has provided VyStar with an 85-percent time savings over manual methods. “This is exceptional,” he said, “because we all know time is money.”

Looking to the Future

VyStar is a great example of a bank that is leveraging processes and technology to simplify, automate and modernize their operations. As we can see through their efforts, technology is a great force multiplier that helps secure a branch footprint, alleviates risk, ensures operational compliance, and improves fraud investigations.

As we continue to past the first quarter of 2019, we expect to see Big Data analysis, video analytics, and IoT-powered devices allow banks to investigate threats in an even more intelligent manner and generate actionable intelligence from collected data points to achieve their strategic intelligence and business objectives. Organizations like VyStar will be well-positioned to benefit from these new trends.

This article originally appeared in the April 2019 issue of Security Today.

Featured

  • Accelerating a Pathway

    There is a new trend touting the transformational qualities of AI’s ability to deliver actionable data and predictive analysis that in many instances, seems to be a bit of an overpromise. The reality is that very few solutions in the cyber-physical security (CPS) space live up to this high expectation with the one exception being the new generation of Physical Identity and Access Management (PIAM) software – herein recategorized as PIAM+. Read Now

  • Protecting Your Zones

    It is game day. You can feel the crowd’s energy. In the parking lot. At the gate. In the stadium. On the concourse. Fans are eager to party. Food and merchandise vendors ready themselves for the rush. Read Now

  • Street Smarts

    The ongoing acceptance of AI and advanced data analytics has allowed surveillance camera technology to shift from being a tactical tool to a strategic business solution. Combining traditional surveillance technology with AI-based data-driven insights can streamline transportation systems, enhance traffic management, improve situational awareness, optimize resource allocation and streamline emergency response procedures. Read Now

  • The Progress of Biometrics

  • Next-Gen AI for Smart Cities

    The future of smart city technology is not being shaped in Silicon Valley — it is taking root in Dubuque, Iowa. With a population of about 60,000, this mid-sized city has become a live testbed for AI-driven traffic management thanks to a unique public-private collaboration led by Milestone Systems. Project Hafnia demonstrates how cities can transform urban mobility and safety through Responsible Technology—without costly infrastructure overhauls. Read Now

New Products

  • A8V MIND

    A8V MIND

    Hexagon’s Geosystems presents a portable version of its Accur8vision detection system. A rugged all-in-one solution, the A8V MIND (Mobile Intrusion Detection) is designed to provide flexible protection of critical outdoor infrastructure and objects. Hexagon’s Accur8vision is a volumetric detection system that employs LiDAR technology to safeguard entire areas. Whenever it detects movement in a specified zone, it automatically differentiates a threat from a nonthreat, and immediately notifies security staff if necessary. Person detection is carried out within a radius of 80 meters from this device. Connected remotely via a portable computer device, it enables remote surveillance and does not depend on security staff patrolling the area.

  • Automatic Systems V07

    Automatic Systems V07

    Automatic Systems, an industry-leading manufacturer of pedestrian and vehicle secure entrance control access systems, is pleased to announce the release of its groundbreaking V07 software. The V07 software update is designed specifically to address cybersecurity concerns and will ensure the integrity and confidentiality of Automatic Systems applications. With the new V07 software, updates will be delivered by means of an encrypted file.

  • PE80 Series

    PE80 Series by SARGENT / ED4000/PED5000 Series by Corbin Russwin

    ASSA ABLOY, a global leader in access solutions, has announced the launch of two next generation exit devices from long-standing leaders in the premium exit device market: the PE80 Series by SARGENT and the PED4000/PED5000 Series by Corbin Russwin. These new exit devices boast industry-first features that are specifically designed to provide enhanced safety, security and convenience, setting new standards for exit solutions. The SARGENT PE80 and Corbin Russwin PED4000/PED5000 Series exit devices are engineered to meet the ever-evolving needs of modern buildings. Featuring the high strength, security and durability that ASSA ABLOY is known for, the new exit devices deliver several innovative, industry-first features in addition to elegant design finishes for every opening.