macy

Macy’s Customer Data Exposed After October Website Hack

The department store chain is notifying customers that hackers were able to scrape credit card data from online purchases for about a week.

  • By Haley Samsel
  • Nov 21, 2019

Ahead of the holiday shopping season, Macy’s is not feeling the Christmas cheer. That’s because the department store’s website was the target of a cyber attack in October, according to a letter that Macy’s sent to affected customers.

On Oct. 15, Macy’s security teams were alerted to a connection between macys.com and another website. After investigating, the company realized that an unauthorized third party added unauthorized computer code to two pages on macys.com a week earlier on Oct. 7.

The code allowed the third party to capture information submitted by customers either through the checkout page and or the “wallet page,” where customers store their credit card information on their Macy’s accounts.

While the code was promptly removed on Oct. 15, hackers were still able to gather the names, addresses, phone numbers, email addresses and payment card numbers of customers who typed that information into the checkout page or the “My Account” wallet page.

Macy’s has not said how many customers were affected, and the chain has taken the case to federal law enforcement. After the incident was announced on Tuesday, Macy’s shares fell by nearly 11 percent, CBS News reported.

In a letter to affected customers, the company said that it is offering identity protection services for 12 months free of charge and has taken steps to keep future cyber attacks at bay.

“We have taken steps that we believe are designed to prevent this type of unauthorized code from being added to macys.com,” the letter reads.

This is the second security breach that Macy’s has suffered in the past two years. In the spring of 2018, hackers were able to gain access to customers’ usernames and passwords through both macys.com and bloomingdales.com for over a month. Back then, the company said it had also implemented new security measures to protect customer data.

About the Author

Haley Samsel is an Associate Content Editor for the Infrastructure Solutions Group at 1105 Media.

Featured

  • Tradeshow Work Can Be Fun

    While at ISC West last week, I ran into numerous friends and associates all of which was a pleasant experience. The first question always seemed to be, “How many does this make for you?” Read Now

    • Industry Events
    • ISC West

  • New Report Says 1 in 5 SMBs Would Be Forced to Shutter After Successful Cyberattack

    Small and medium-sized businesses (SMBs) play a crucial role in the U.S. economy, making up 99.9% of all businesses and contributing to half of the nation's GDP. However, these vital economic growth drivers face an escalating threat—cyberattacks that could put them out of business. Read Now

  • The Yellow Brick Road

    The road to and throughout Wednesday's and Thursday's ISC West was crowded but it was amazing. Read Now

    • Industry Events
    • ISC West

  • An Inside Look From Napco at ISC West

    Get a look into the excitement at ISC West 2025 from Napco. Hear from some of their top-tech executives live from the show floor. Read Now

    • Industry Events
    • ISC West

  • Upping the Ante

    I am not a betting man in terms of cards, dice, blackjack or that wheel with the black marble racing around the circumference of a spinning wheel, but I would bet on the success of ISC West this year. Read Now

    • Industry Events
    • ISC West
Most   Popular

New Products

  • Luma x20

    Luma x20

    Snap One has announced its popular Luma x20 family of surveillance products now offers even greater security and privacy for home and business owners across the globe by giving them full control over integrators’ system access to view live and recorded video. According to Snap One Product Manager Derek Webb, the new “customer handoff” feature provides enhanced user control after initial installation, allowing the owners to have total privacy while also making it easy to reinstate integrator access when maintenance or assistance is required. This new feature is now available to all Luma x20 users globally. “The Luma x20 family of surveillance solutions provides excellent image and audio capture, and with the new customer handoff feature, it now offers absolute privacy for camera feeds and recordings,” Webb said. “With notifications and integrator access controlled through the powerful OvrC remote system management platform, it’s easy for integrators to give their clients full control of their footage and then to get temporary access from the client for any troubleshooting needs.”

  • AC Nio

    AC Nio

    Aiphone, a leading international manufacturer of intercom, access control, and emergency communication products, has introduced the AC Nio, its access control management software, an important addition to its new line of access control solutions.

  • Automatic Systems V07

    Automatic Systems V07

    Automatic Systems, an industry-leading manufacturer of pedestrian and vehicle secure entrance control access systems, is pleased to announce the release of its groundbreaking V07 software. The V07 software update is designed specifically to address cybersecurity concerns and will ensure the integrity and confidentiality of Automatic Systems applications. With the new V07 software, updates will be delivered by means of an encrypted file.