Survey: Dollar Recoveries from Shoplifters and Dishonest Employees Increase in 2021

  • May 31, 2022

Jack L. Hayes International, Inc. released today the results of their 34th Annual Retail Theft Survey which reports on over 200,000 shoplifters and dishonest employee apprehensions in 2021 by just 25 large retailers, who recovered over $240 million from these apprehended thieves.

“When it comes to shoplifting, the survey showed many retailers moved away from apprehensions in 2021 and focused more on recoveries. Our survey revealed shoplifting apprehensions were down 16.2% in 2021, while overall shoplifting recoveries (from apprehended and non-apprehended thieves) were up a staggering 30.8%,” said Mark R. Doyle, President of Jack L. Hayes International Inc. Mr. Doyle added, “Survey respondents noted the pandemic environment, staff safety, lower police response and higher risks as some of the reasons for less shoplifter apprehensions. Mr. Doyle also stated, “There was an increase in 2021 in both dishonest employee apprehensions and recovery dollars, 6.0% and 29.8% respectively. Survey respondents noted additional focus, enhanced investigation methods/tools and less associate supervision as some of the reasons for the increase in apprehensions and recovery dollars of dishonest employees.

Highlights from this highly anticipated annual theft survey include:

• Participants: 25 large retail companies with 22,751 stores and over $650 billion in retail sales in 2021.

• Apprehensions: Participants apprehended 204,404 shoplifters and dishonest employees in 2021, down 12.8% from 2020.

• Recovery Dollars: Participants recovered over $240 million from apprehended shoplifters and dishonest employees in 2021, up 9.9% from 2020.

• Shoplifters: 166,745 shoplifters were apprehended in 2021, down 16.2%; and over $196 million was recovered from these shoplifters, up 6.1%. Note: Dollars recovered from shoplifters where no apprehension was made ($339 million) increased an astounding 51.1% in 2021.

• Dishonest Employees: 37,659 employees were apprehended in 2021, up 6.0%; and over $44 million was recovered from these employees in 2021, up 29.9%.

• Case Averages:

. Total Thefts: $1,180.39, up 26.0% in 2021 . Shoplifters: $1,178.57, up 26.6% in 2021 . Employees: $1,188.46, up 22.6% in 2021

Featured

  • Maximizing Your Security Budget This Year

    7 Ways You Can Secure a High-Traffic Commercial Security Gate  

    Your commercial security gate is one of your most powerful tools to keep thieves off your property. Without a security gate, your commercial perimeter security plan is all for nothing. Read Now

  • New Report Says Vulnerability Exploitation Boom Threatens Cybersecurity

    Verizon Business recently released the findings of its 17th-annual Data Breach Investigations Report (DBIR), which analyzed a record-high 30,458 security incidents and 10,626 confirmed breaches in 2023—a two-fold increase over 2022. Read Now

  • In The Clouds

    Video data storage in the cloud was a novel concept when Dean Drako founded Eagle Eye Networks back in 2012. While cloud was being used for almost all other business systems at that time, the physical security industry took a cautious and measured approach to cloud adoption. Read Now

  • Surveillance Cameras Provide Peace of Mind for New Florida Homeowners

    Managing a large estate is never easy. Tack on 2 acres of property and keeping track of the comings and goings of family and visitors becomes nearly impossible. Needless to say, the new owner of a $10 million spec home in Florida was eager for a simple way to monitor and manage his 15,000-square-foot residence, 2,800-square-foot clubhouse and expansive outdoor areas. Read Now

Most   Popular

Featured Cybersecurity

Webinars

New Products

  • PE80 Series

    PE80 Series by SARGENT / ED4000/PED5000 Series by Corbin Russwin

    ASSA ABLOY, a global leader in access solutions, has announced the launch of two next generation exit devices from long-standing leaders in the premium exit device market: the PE80 Series by SARGENT and the PED4000/PED5000 Series by Corbin Russwin. These new exit devices boast industry-first features that are specifically designed to provide enhanced safety, security and convenience, setting new standards for exit solutions. The SARGENT PE80 and Corbin Russwin PED4000/PED5000 Series exit devices are engineered to meet the ever-evolving needs of modern buildings. Featuring the high strength, security and durability that ASSA ABLOY is known for, the new exit devices deliver several innovative, industry-first features in addition to elegant design finishes for every opening. 3

  • QCS7230 System-on-Chip (SoC)

    QCS7230 System-on-Chip (SoC)

    The latest Qualcomm® Vision Intelligence Platform offers next-generation smart camera IoT solutions to improve safety and security across enterprises, cities and spaces. The Vision Intelligence Platform was expanded in March 2022 with the introduction of the QCS7230 System-on-Chip (SoC), which delivers superior artificial intelligence (AI) inferencing at the edge. 3

  • ResponderLink

    ResponderLink

    Shooter Detection Systems (SDS), an Alarm.com company and a global leader in gunshot detection solutions, has introduced ResponderLink, a groundbreaking new 911 notification service for gunshot events. ResponderLink completes the circle from detection to 911 notification to first responder awareness, giving law enforcement enhanced situational intelligence they urgently need to save lives. Integrating SDS’s proven gunshot detection system with Noonlight’s SendPolice platform, ResponderLink is the first solution to automatically deliver real-time gunshot detection data to 911 call centers and first responders. When shots are detected, the 911 dispatching center, also known as the Public Safety Answering Point or PSAP, is contacted based on the gunfire location, enabling faster initiation of life-saving emergency protocols. 3