Survey: Dollar Recoveries from Shoplifters and Dishonest Employees Increase in 2021

  • May 31, 2022

Jack L. Hayes International, Inc. released today the results of their 34th Annual Retail Theft Survey which reports on over 200,000 shoplifters and dishonest employee apprehensions in 2021 by just 25 large retailers, who recovered over $240 million from these apprehended thieves.

“When it comes to shoplifting, the survey showed many retailers moved away from apprehensions in 2021 and focused more on recoveries. Our survey revealed shoplifting apprehensions were down 16.2% in 2021, while overall shoplifting recoveries (from apprehended and non-apprehended thieves) were up a staggering 30.8%,” said Mark R. Doyle, President of Jack L. Hayes International Inc. Mr. Doyle added, “Survey respondents noted the pandemic environment, staff safety, lower police response and higher risks as some of the reasons for less shoplifter apprehensions. Mr. Doyle also stated, “There was an increase in 2021 in both dishonest employee apprehensions and recovery dollars, 6.0% and 29.8% respectively. Survey respondents noted additional focus, enhanced investigation methods/tools and less associate supervision as some of the reasons for the increase in apprehensions and recovery dollars of dishonest employees.

Highlights from this highly anticipated annual theft survey include:

• Participants: 25 large retail companies with 22,751 stores and over $650 billion in retail sales in 2021.

• Apprehensions: Participants apprehended 204,404 shoplifters and dishonest employees in 2021, down 12.8% from 2020.

• Recovery Dollars: Participants recovered over $240 million from apprehended shoplifters and dishonest employees in 2021, up 9.9% from 2020.

• Shoplifters: 166,745 shoplifters were apprehended in 2021, down 16.2%; and over $196 million was recovered from these shoplifters, up 6.1%. Note: Dollars recovered from shoplifters where no apprehension was made ($339 million) increased an astounding 51.1% in 2021.

• Dishonest Employees: 37,659 employees were apprehended in 2021, up 6.0%; and over $44 million was recovered from these employees in 2021, up 29.9%.

• Case Averages:

. Total Thefts: $1,180.39, up 26.0% in 2021 . Shoplifters: $1,178.57, up 26.6% in 2021 . Employees: $1,188.46, up 22.6% in 2021

Featured

  • Video Surveillance Trends to Watch

    With more organizations adding newer capabilities to their surveillance systems, it’s always important to remember the “basics” of system configuration and deployment, as well as the topline benefits of continually emerging technologies like AI and the cloud. Read Now

  • New Report Reveals Top Trends Transforming Access Controller Technology

    Mercury Security, a provider in access control hardware and open platform solutions, has published its Trends in Access Controllers Report, based on a survey of over 450 security professionals across North America and Europe. The findings highlight the controller’s vital role in a physical access control system (PACS), where the device not only enforces access policies but also connects with readers to verify user credentials—ranging from ID badges to biometrics and mobile identities. With 72% of respondents identifying the controller as a critical or important factor in PACS design, the report underscores how the choice of controller platform has become a strategic decision for today’s security leaders. Read Now

  • Overwhelming Majority of CISOs Anticipate Surge in Cyber Attacks Over the Next Three Years

    An overwhelming 98% of chief information security officers (CISOs) expect a surge in cyber attacks over the next three years as organizations face an increasingly complex and artificial intelligence (AI)-driven digital threat landscape. This is according to new research conducted among 300 CISOs, chief information officers (CIOs), and senior IT professionals by CSC1, the leading provider of enterprise-class domain and domain name system (DNS) security. Read Now

  • ASIS International Introduces New ANSI-Approved Investigations Standard

    • Guard Services

  • Cloud Security Alliance Brings AI-Assisted Auditing to Cloud Computing

    The Cloud Security Alliance (CSA), the world’s leading organization dedicated to defining standards, certifications, and best practices to help ensure a secure cloud computing environment, today introduced an innovative addition to its suite of Security, Trust, Assurance and Risk (STAR) Registry assessments with the launch of Valid-AI-ted, an AI-powered, automated validation system. The new tool provides an automated quality check of assurance information of STAR Level 1 self-assessments using state-of-the-art LLM technology. Read Now

Most   Popular

New Products

  • EasyGate SPT and SPD

    EasyGate SPT SPD

    Security solutions do not have to be ordinary, let alone unattractive. Having renewed their best-selling speed gates, Cominfo has once again demonstrated their Art of Security philosophy in practice — and confirmed their position as an industry-leading manufacturers of premium speed gates and turnstiles.

  • ResponderLink

    ResponderLink

    Shooter Detection Systems (SDS), an Alarm.com company and a global leader in gunshot detection solutions, has introduced ResponderLink, a groundbreaking new 911 notification service for gunshot events. ResponderLink completes the circle from detection to 911 notification to first responder awareness, giving law enforcement enhanced situational intelligence they urgently need to save lives. Integrating SDS’s proven gunshot detection system with Noonlight’s SendPolice platform, ResponderLink is the first solution to automatically deliver real-time gunshot detection data to 911 call centers and first responders. When shots are detected, the 911 dispatching center, also known as the Public Safety Answering Point or PSAP, is contacted based on the gunfire location, enabling faster initiation of life-saving emergency protocols.

  • 4K Video Decoder

    3xLOGIC’s VH-DECODER-4K is perfect for use in organizations of all sizes in diverse vertical sectors such as retail, leisure and hospitality, education and commercial premises.