Elevating Security

A modern workplace and community hub that delivers to the tenants

Willis Tower, an iconic symbol in Chicago for more than 50 years, has undergone significant transformations to become a modern workplace and community hub that delivers the best experiences for its tenants, area residents and visitors. Originally known as Sears Tower, it was renamed Willis Tower after a change in ownership in 2009.

Major renovations took place in 2017, culminating in a complete transformation in 2022. Today, Willis Tower offers a range of amenities from short-term workstations to traditional leases, as well as dining, retail and entertainment spaces. The Skydeck on the 103rd floor, 1,353 feet above street level, provides breathtaking views of up to 50 miles across four states, attracting millions of visitors annually.

The Transformation
As part of Willis Tower’s transformation, the structural separations between the office and Skydeck areas were eliminated, creating a more open and accessible space for visitors and tenants. Recognizing the need for a customized strategic security plan, said Keith Kambic, director of security, CPP, who spearheaded efforts to find the right partners to ensure the safety and security of tenants, visitors and employees.

Kambic’s first step was to engage with the national security and technology consulting firm Guidepost Solutions. The next priority was to establish a strong partnership with a Chicago-based integration partner and to identify the best security solutions in the market.

4S Security was selected as the integration partner because of their holistic approach to achieving optimal results. The partnership with 4S Security elevated the security measures at Willis Tower to new heights.

“We are different than the average integrator,” said Leor Elfassy, director of business development at 4S. “We have software developers on staff who write integrations, and as a matter of business principle for the last 30 years, we only work with software manufacturers that allow us to do so.”

A Cloud-based Solution
The upgrade to Willis Tower involved retrofitting the access control system to a cloud-based solution and the VMS, Salient CompleteView, was selected based on its ability to integrate seamlessly with the access control platform.

“In the end the client wants a single pane of glass that they can work from and CompleteView is well-designed to let integrators bring their vision to life,” Elfassy said.

Open architecture was an essential factor in the decision, along with product features like Dynamic Resolution Scaling (DRS), a powerful bandwidth management tool, and agnostic integration to analytic platforms for future system enhancements. Specific features like snapshot and CompleteView’s interactive mapping feature were also important selection factors.

Personal Attention
While all these product capabilities are important, in the end it came down to the personal attention of Salient team members – from the president to the system engineer – and their efforts to go beyond in every way. Dedication to working cohesively with the Willis Tower and 4S teams created an effective partnership that propelled the project forward.

“When we selected Salient, we did so not only for their product, but because we could tell that both of our companies were cut from the same cloth – great service, and great people,” Kambic said.

Both Salient and 4S provided learning tools prior to implementation to ensure a seamless transition to the new VMS for the Willis Tower security team. 4S created customized training videos and pamphlets and held onsite training sessions, while Salient educated the security team through its YouTube training videos.

The result of the partnership between 4S and Salient was a 40 percent reduction in bandwidth usage across the Willis Tower network. In addition, the integrated system provided immediate awareness of events such as forced-open doors, tailgating and panic alarms.

Ongoing top-notch local support from both Salient and 4S ensures smooth and timely software release updates and exploration of new technological capabilities, advancing video surveillance through CompleteView. Pleased with the results, the Willis Tower team attests to the success of the partnership, efficacy of Salient’s product, and outstanding level of service from Salient both before and after the sale.

This article originally appeared in the May / June 2024 issue of Security Today.

Featured

  • The Future is Happening Outside the Cloud

    For years, the cloud has captivated the physical security industry. And for good reason. Remote access, elastic scalability and simplified maintenance reshaped how we think about deploying and managing systems. But as the number of cameras grows and resolutions push from HD to 4K and beyond, the cloud’s limits are becoming unavoidable. Bandwidth bottlenecks. Latency lags. Rising storage costs. These are not abstract concerns. Read Now

  • The Impact of Convergence Between IT and Physical Security

    For years, the worlds of physical security and information technology (IT) remained separate. While they shared common goals and interests, they often worked in silos. Read Now

  • Unlocking Trustworthy AI: Building Transparency in Security Governance

    In situations where AI supports important security tasks like leading investigations and detecting threats and anomalies, transparency is essential. When an incident occurs, investigators must trace the logic behind each automated response to confirm its validity or spot errors. Demanding interpretable AI turns opaque “black boxes” into accountable partners that enhance, rather than compromise, organizational defense. Read Now

  • Seeking Innovative Solutions

    Denial, Anger, Bargaining, Depression and Acceptance. You may recognize these terms as the “5 Phases” of a grieving process, but they could easily describe the phases one goes through before adopting any new or emerging innovation or technology, especially in a highly risk-averse industry like security. However, the desire for convenience in all aspects of modern life is finally beginning to turn the tide from old school hardware as the go-to towards more user-friendly, yet still secure, door solutions. Read Now

  • Where AI Meets Human Judgment

    Artificial intelligence is everywhere these days. It is driving business growth, shaping consumer experiences, and showing up in places most of us never imagined just a few years ago. Read Now

New Products

  • Compact IP Video Intercom

    Viking’s X-205 Series of intercoms provide HD IP video and two-way voice communication - all wrapped up in an attractive compact chassis.

  • EasyGate SPT and SPD

    EasyGate SPT SPD

    Security solutions do not have to be ordinary, let alone unattractive. Having renewed their best-selling speed gates, Cominfo has once again demonstrated their Art of Security philosophy in practice — and confirmed their position as an industry-leading manufacturers of premium speed gates and turnstiles.

  • PE80 Series

    PE80 Series by SARGENT / ED4000/PED5000 Series by Corbin Russwin

    ASSA ABLOY, a global leader in access solutions, has announced the launch of two next generation exit devices from long-standing leaders in the premium exit device market: the PE80 Series by SARGENT and the PED4000/PED5000 Series by Corbin Russwin. These new exit devices boast industry-first features that are specifically designed to provide enhanced safety, security and convenience, setting new standards for exit solutions. The SARGENT PE80 and Corbin Russwin PED4000/PED5000 Series exit devices are engineered to meet the ever-evolving needs of modern buildings. Featuring the high strength, security and durability that ASSA ABLOY is known for, the new exit devices deliver several innovative, industry-first features in addition to elegant design finishes for every opening.