Arrow Security Elevates Darren Claphan to Chief Security Officer

Arrow Security, one of the nation’s leading providers of physical security solutions, is excited to announce the promotion of Darren Claphan as the company’s Chief Security Officer.

In this new leadership role, Darren is responsible for overseeing and enhancing the security operations, risk management strategies, and compliance protocols across all company locations and client accounts nationwide. He continues to play a pivotal role in ensuring the safety, integrity, and operational excellence of Arrow Security’s field teams, technology platforms, and client engagements. His key responsibilities include:

developing and implementing the overall security strategy for the organization, aligning with Arrow Security’s mission to deliver superior protection services across diverse industries.

identifying security risks and vulnerabilities across client sites; developing mitigation plans and ensuring full compliance with federal, state, and local regulations.

engaging with clients to assess their security needs, customize solutions, and ensure the highest levels of satisfaction, service quality, and trust

managing and growing Arrow Security’s operational leadership team; fostering a culture of accountability, performance, and continuous improvement.

spearheading the company’s emergency preparedness initiatives and serve as the top decision-maker during critical incidents and investigations.

overseeing implementation and use of security technologies including surveillance, communications, and incident reporting platforms.

liaising with law enforcement, emergency services, regulatory bodies, and security equipment vendors to support operations and compliance.

Darren joined Arrow Security as Chief Strategy Officer in August 2024, where he has been responsible for steering the company’s strategic vision and driving initiatives that fuel growth and innovation. Darren brought more than 25 years of experience in security management, project leadership, and client relations, having held senior leadership roles in both the public and private sectors. Before joining the Arrow team, Darren previously served as Senior Vice President of Security and Aviation at Madison Square Garden Entertainment and Sphere Interim General Manager, former Vice President of Operations at US Security Associates.

Darren’s time serving as an Advisory Board Member for Xtract One Technologies, and his military background as a Scout Sniper in the United States Marine Corps, further complement his leadership profile and years of delivering results in security management and training.

“I’m energized by the opportunity to step into the role of Chief Security Officer at such a critical time for our industry,” said Claphan. “Safeguarding our people, our clients, and our brand is both a responsibility and a mission that I take to heart. My focus will be on strengthening our security programs, leveraging innovative technology, and building a culture of vigilance and resilience. Together with our dedicated team, we will ensure Arrow Security remains a trusted leader that anticipates risks, protects what matters most, and delivers confidence to those we serve.” AJ Caro, CEO of Arrow Security says “Darren has been an incredible addition to our team. His deep industry knowledge, leadership experience, and unwavering commitment to our mission make him the ideal person to lead our security operations as we continue to grow nationwide. I’m confident he will play a critical role in advancing our vision of delivering the highest level of safety and service to our clients."

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