Diebold Event Monitoring Center Wins Central Station Of The Year Award From CSAA -- Security Today

Diebold Event Monitoring Center Wins Central Station Of The Year Award From CSAA

Jun 13, 2007

Diebold Inc.’s Event Monitoring Center (EMC) in Uniontown, Ohio, has been named the Central Station Alarm Association (CSAA) Central Station of the Year. The annual award was received at this year's CSAA Electronic Security Forum and Exposition in Orlando, Fla.

The award was established to promote the inherent value of central station service. It is given to companies that have attained a distinct level of professionalism, and honors those who have made the most significant contributions to the security industry.

"This award recognizes the quality and excellence of the country's top UL-listed central stations, which operate in the highest professional manner and make significant contributions to the alarm monitoring industry," said Steve Doyle, executive director of CSAA. "The Diebold EMC has met these standards, while consistently providing exceptional service to its customers."

Diebold's EMCs are UL-listed national alarm monitoring centers, providing around-the-clock services to businesses in the financial, retail, commercial and government markets.

"Our focus is on our customers, providing exceptional service every hour of every day," said Dennis M. Moriarty, senior vice president of Diebold Global Security. "We are flexible and responsive because we invest in our people, processes and technology."

Diebold's CSAA Five-Diamond certified EMC continuously searches for ways to improve its business, including the recent conversion of 500,000 customer records to electronic files to provide a quick and efficient way of storing customer data. In addition, EMC associates are required to complete central station operator training programs provided by CSAA. Diebold assisted in the development of CSAA's Advanced Operator Online Training course.

"We understand that each customer has different needs," said Steve Ipson, director of monitoring services for Diebold. "We create customized solutions to meet the requirements of their risks and security strategies. This award confirms Diebold as an industry leader in providing world-class security monitoring services. It denotes a standard of excellence for existing and potential customers and recognizes our outstanding personnel who perform in the highest professional manner."

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