Toronto Airport Deploys Quantum Secure Identity Management/Access Control System

  • Feb 06, 2009

Quantum Secure recently announced it has deployed its SAFE software suite for Toronto Pearson International Airport, the busiest airport in Canada.

Since initiating the use of SAFE for its identity management and access control security systems, Toronto Pearson has already realized reductions in credentialing processing time, along with related cost savings. Based on these preliminary results, the airport expects it will meet the following by the end of the first quarter 2009.

  • Average cost per customer from $49 to $35, a 28 percent savings.
  • Average wait times from 560 minutes to 20 minutes, a 96 percent reduction.
  • Average service time from 74 minutes to 25 minutes, a 66 percent decrease.

Toronto Pearson, under governance by the Greater Toronto Airports Authority (GTAA), handles 30 million passengers per year, employs more than 33,000 people and is an important economic engine for Toronto and all of Southern Ontario.

The airport’s Pass/Permit Control Office, which issues restricted area identification/access control cards and passes for employees, was in need of technological answer to the many challenges involved in the time-intensive process. Bryan Scott, the Greater Toronto Airports Authority’s senior manager of security infrastructures, was also looking to overhaul the system to improve efficiencies, service and operations, as well as reduce costs.

“The PPCO serves an average of 175 clients per day (more than 45,000 employees and contractors each year) for a wide variety of pass/permit requests,” Scott said. “We needed a system that could keep up with this demand, ensuring that important staff started work in a timely fashion while maintaining high levels of customer satisfaction.”

After an extensive RFP process, the GTAA selected Deloitte Canada as its systems integrator and Quantum Secure’s SAFE as a customizable software solution that could accomplish these tasks -- without having to replace the whole system.

“Because every employee of every airline, shop, food vendor, contractor and consultant working at Toronto Pearson, as well as airport employees themselves, must be processed by the PPCO, this function is critical for the economic vitality, operation and security of the airport,” said Andre Romanovskiy, Deloitte senior manager of security and privacy services.

The SAFE suite of software enabled Toronto Pearson to incorporate its existing, fragmented physical security processes and systems into a larger IT infrastructure, automating many of the previously physical, labor-intensive tasks of credentialing employees. It also made the applications more user-friendly, with better customer service, while leveraging the productivity opportunities available from the technology infrastructure.

With its partner Deloitte Canada, Quantum Secure completed the deployment of the new PPCO improvement program at Toronto Pearson in December

“We are very proud to be a systems integrator of choice for the GTAA on this important initiative,” Romanovskiy said. “They have certainly created a model for others to follow.”

Featured

  • From Surveillance to Intelligence

    Years ago, it would have been significantly more expensive to run an analytic like that — requiring a custom-built solution with burdensome infrastructure demands — but modern edge devices have made it accessible to everyone. It also saves time, which is a critical factor if a missing child is involved. Video compression technology has played a critical role as well. Over the years, significant advancements have been made in video coding standards — including H.263, MPEG formats, and H.264—alongside compression optimization technologies developed by IP video manufacturers to improve efficiency without sacrificing quality. The open-source AV1 codec developed by the Alliance for Open Media—a consortium including Google, Netflix, Microsoft, Amazon and others — is already the preferred decoder for cloud-based applications, and is quickly becoming the standard for video compression of all types. Read Now

  • Cost: Reactive vs. Proactive Security

    Security breaches often happen despite the availability of tools to prevent them. To combat this problem, the industry is shifting from reactive correction to proactive protection. This article will examine why so many security leaders have realized they must “lead before the breach” – not after. Read Now

  • Achieving Clear Audio

    In today’s ever-changing world of security and risk management, effective communication via an intercom and door entry communication system is a critical communication tool to keep a facility’s staff, visitors and vendors safe. Read Now

  • Beyond Apps: Access Control for Today’s Residents

    The modern resident lives in an app-saturated world. From banking to grocery delivery, fitness tracking to ridesharing, nearly every service demands another download. But when it comes to accessing the place you live, most people do not want to clutter their phone with yet another app, especially if its only purpose is to open a door. Read Now

  • Survey: 48 Percent of Worshippers Feel Less Safe Attending In-Person Services

    Almost half (48%) of those who attend religious services say they feel less safe attending in-person due to rising acts of violence at places of worship. In fact, 39% report these safety concerns have led them to change how often they attend in-person services, according to new research from Verkada conducted online by The Harris Poll among 1,123 U.S. adults who attend a religious service or event at least once a month. Read Now

Most   Popular

New Products

  • Compact IP Video Intercom

    Viking’s X-205 Series of intercoms provide HD IP video and two-way voice communication - all wrapped up in an attractive compact chassis.

  • PE80 Series

    PE80 Series by SARGENT / ED4000/PED5000 Series by Corbin Russwin

    ASSA ABLOY, a global leader in access solutions, has announced the launch of two next generation exit devices from long-standing leaders in the premium exit device market: the PE80 Series by SARGENT and the PED4000/PED5000 Series by Corbin Russwin. These new exit devices boast industry-first features that are specifically designed to provide enhanced safety, security and convenience, setting new standards for exit solutions. The SARGENT PE80 and Corbin Russwin PED4000/PED5000 Series exit devices are engineered to meet the ever-evolving needs of modern buildings. Featuring the high strength, security and durability that ASSA ABLOY is known for, the new exit devices deliver several innovative, industry-first features in addition to elegant design finishes for every opening.

  • ResponderLink

    ResponderLink

    Shooter Detection Systems (SDS), an Alarm.com company and a global leader in gunshot detection solutions, has introduced ResponderLink, a groundbreaking new 911 notification service for gunshot events. ResponderLink completes the circle from detection to 911 notification to first responder awareness, giving law enforcement enhanced situational intelligence they urgently need to save lives. Integrating SDS’s proven gunshot detection system with Noonlight’s SendPolice platform, ResponderLink is the first solution to automatically deliver real-time gunshot detection data to 911 call centers and first responders. When shots are detected, the 911 dispatching center, also known as the Public Safety Answering Point or PSAP, is contacted based on the gunfire location, enabling faster initiation of life-saving emergency protocols.