Diebold Wins Frost & Sullivan Award

Based on its recent analysis of the physical security solutions market, Frost & Sullivan recognizes Diebold Security (Diebold) with the 2009 Global Frost & Sullivan Physical Security Systems Integration Company of the Year Award for its excellence in developing physical security solutions with a focus to increase productivity, improve customer service, reduce costs and enhance security for assets and people.

"Despite current economic conditions, Diebold has increased its market share in two emerging vertical markets -- government and commercial -- and continues to be vested in the financial and retail channels," said Frost & Sullivan Industry Analyst Dilip Sarangan. "The company has also shown a better-than-average increase in its managed security services portfolio revenue, furthering its focus on recurring monthly revenue (RMR); the portfolio includes security monitoring, logical security, maintenance and preventative service and security outsourcing."

Diebold leverages its longevity, deep understanding of customer needs, and trusted service organization to expand its solutions portfolio outside the financial vertical to penetrate the government, commercial and retail sectors. Entering the retail market in 2000, to cater to the drive-thru pharmacy trend, Diebold started developing specific systems to meet national retailer requirements. Today, it is recognized as one of retail's top systems integrators. In 2008, Diebold increased its managed services portfolio by introducing expanded security monitoring capabilities, point-of-sale (POS) services, and support and logical security services.

While Diebold's government solutions group is still penetrating the various levels within the market (i.e., federal, state and local) and the subsequent agencies within each level, the group has established itself as a trusted industry partner.

In 2008, the United States Postal Service chose Diebold to implement a multi-site video security program for its more than 40,000 sites across the U.S. over a three-year period. This year, Diebold also earned re-accreditation of its LINX Predator Elite command-and-control system -- Protection Level 1 Nuclear (PL1N) -- from the U.S. Air Force, making it the only system certified to protect PL1 nuclear weapons.

Diebold's commercial market has also seen growth in 2008. By serving the various industries within the commercial segment (i.e., health care, multi-national corporations, pharmaceutical, manufacturing, transportation), Diebold has furthered its global reach with enterprise-wide security systems.

"The company is moving beyond a 'just the box' sales approach to establishing itself as an innovative and trusted, end-to-end security systems integrator and advisor," Sarangan said. "By understanding customers' risks, compliance concerns and security business operations, Diebold has successfully built a security outsourcing model that provides optimal security of both customers' facilities and data and draws on Diebold's security expertise to provide unparalleled process management and business solutions to its clients."

With security outsourcing, Diebold can now enable customers to take advantage of a true end-to-end solution under an operating model that allows for the addition of new security solutions with continually updated technology, without the traditional upfront expense. This allows for customers to rely on a professional outsourcing alliance with Diebold as an integral component of their security strategies. When a financial institution outsources its entire integrated security program, Diebold will back the program with a promise against false alarm fees. Customers are assured that Diebold can identify a true emergency with unmatched speed, accuracy and false alarm resistance. Several financial institutions across the country have already elected Diebold as their security outsourcing provider.

For its excellence in providing customers with quality products and services, Frost & Sullivan recognizes Diebold Security as its 2009 recipient of the Physical Security Systems Integrator of the Year. In spite of dire economic conditions in its primary market of banking and financial services, Diebold has grown its business in 2008 with healthy revenue and margin growth, triggered by increase in RMR. The diversification of Diebold's service offering and vertical market expansion will aid the company in sustaining growth in the future.

Each year, Frost & Sullivan presents this award to the company that has demonstrated excellence in terms of business development, competitive strategy, customer satisfaction, and leadership within a particular Frost & Sullivan Industry Research Group (IRG). This award recognizes outstanding management, consistent growth, and the ability to offer high quality products and/or services as well as have a positive social and economic impact on local and national communities. It also highlights exceptional customer service offerings and the expertise to take advantage of market changes by capturing and solidifying market presence, or executing innovative strategies within the existing competitive landscape.

Frost & Sullivan's Best Practices Awards recognize companies in a variety of regional and global markets for demonstrating outstanding achievement and superior performance in areas such as leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analysis, and extensive secondary research in order to identify best practices in the industry.

Featured

  • Report: GenAI Drives 1,760% Surge in Business Email Compromise Attacks

    A report recently published by Perception Point, a provider of advanced email and workspace security solutions, has identified a 1,760% year-on-year increase in social engineering-based Business Email Compromise (BEC) attacks over the course of 2023. Read Now

  • Survey: Less Than Half of IT Leaders are Confident in their IoT Security Plans

    Viakoo recently released findings from its 2024 IoT Security Crisis: By the Numbers. The survey uncovers insights from IT and security executives, exposes a dramatic surge in enterprise IoT security risks, and highlights a critical missing piece in the IoT security technology stack. The clarion call is clear: IT leaders urgently need to secure their IoT infrastructure one application at a time in an automated and expeditious fashion. Read Now

  • ASIS International and SIA Release “Complexities in the Global Security Market: 2024 Through 2026”

    ASIS International and the Security Industry Association (SIA) – the leading security associations for the security industry – have released ”Complexities in the Global Security Market: 2024 Through 2026”, a new research report that provides insights into the equipment, technologies, and employment of the global security industry, including regional market breakouts. SIA and ASIS partnered with global analytics and advisory firm Omdia to complete the research. Read Now

  • President Biden Issues Executive Order to Bolster U.S Port Cybersecurity

    On Wednesday, President Biden issued an Executive Order to bolster the security of the nation’s ports, alongside a series of additional actions that will strengthen maritime cybersecurity and more Read Now

Featured Cybersecurity

Whitepapers

New Products

  • QCS7230 System-on-Chip (SoC)

    QCS7230 System-on-Chip (SoC)

    The latest Qualcomm® Vision Intelligence Platform offers next-generation smart camera IoT solutions to improve safety and security across enterprises, cities and spaces. The Vision Intelligence Platform was expanded in March 2022 with the introduction of the QCS7230 System-on-Chip (SoC), which delivers superior artificial intelligence (AI) inferencing at the edge. 3

  • EasyGate SPT and SPD

    EasyGate SPT SPD

    Security solutions do not have to be ordinary, let alone unattractive. Having renewed their best-selling speed gates, Cominfo has once again demonstrated their Art of Security philosophy in practice — and confirmed their position as an industry-leading manufacturers of premium speed gates and turnstiles. 3

  • 4K Video Decoder

    3xLOGIC’s VH-DECODER-4K is perfect for use in organizations of all sizes in diverse vertical sectors such as retail, leisure and hospitality, education and commercial premises. 3