Consolidating Services

Single provider helps bank operate more efficiently

When Main Street Bank in Wheeling, W.Va., wanted to streamline its fire alarm system, it turned to a long-time partner, Diebold. Consolidating the bank’s alarm and fire monitoring services under a single provider helped the bank operate more efficiently, and, in turn, provide a higher level of security to its customers and employees.

Main Street Bank’s alarms were monitored by Diebold for years, and the bank’s management team was extremely happy with the consistent and responsive service. When the bank learned that Diebold now offers fire alarm panels with monitoring, making the switch was easy.

“I wear a lot of hats at the bank,” said George Krupica, Main Street Bank’s director of information technology. “So having Diebold as a one-stop security shop and a reliable partner has simplified our operations and made it easier to manage our security processes.”

An Overall Upgrade
Diebold is in the process of providing Main Street Bank with a comprehensive end-to-end security solution. To date, Diebold has installed a DMP burglar and fire alarm panel, along with a double-door safe that provides twice as many safe deposit boxes as the bank had previously for this location. In addition, Diebold supplied Main Street with alarms, surveillance equipment, drive-up systems, ATMs and a remote monitoring component. Diebold also integrated the bank’s alarm panel and fire panel monitoring into one packaged service. Previously, the two panels were monitored by two different vendors.

These improvements not only contributed to the increased security of the bank’s assets but also made Krupica’s job easier. Before, the bank would issue two IDs -- one for the alarm panel monitoring provider and another for its fire panel monitoring provider.

With the combined service package from Diebold, only one ID number is necessary, reducing hassle and risk. Another challenge Main Street Bank encountered was finding regional suppliers to provide the products and services required at each of its three branches. With a national footprint and a full range of solutions, Diebold was able to provide Main Street Bank with consistent and quality service -- regardless of location.

A One-Stop Solution
Now, instead of having to manage multiple vendors, ID cards and service contracts, Krupica just calls Diebold.

“It’s so easy to manage and do business with one supplier,” he said. “Especially when that supplier is so consistent. Plus, it’s nice to know that as we grow, we can count on Diebold.”

Another concern was the bank’s ATM network availability and keeping its ATM channel at optimal performance. That’s why Diebold installed OpteView remote monitoring on Main Street’s ATMs.

With OpteView, Main Street Bank receives e-mail notification when an ATM goes down. The software not only provides remote diagnosis and troubleshooting, but also automatically dispatches a service technician with the information and parts needed to correct the problem.

In addition to the ease of working with Diebold, Main Street Bank appreciates the consultative nature of the relationship.

“It’s a true partnership,” Krupica said. “They recommend new products and services that help us gain efficiencies and enable us to deliver the services our customers want.”

This article originally appeared in the issue of .

About the Author

Brad Stephenson is the vice president of Diebold Security.


  • Progressing in Capabilities

    Progressing in Capabilities

    Hazardous areas within industries like oil and gas, manufacturing, agriculture and the like, have long-sought reliable video surveillance cameras and equipment that can operate safely in these harsh and unpredictable environments. Read Now

  • A Comprehensive Nationwide Solution

    A Comprehensive Nationwide Solution

    Across the United States, manufacturing facilities, distribution centers, truck yards, parking lots and car dealerships all have a common concern. They are targets for catalytic converters. In nearly every region, cases of catalytic converter thefts have skyrocketed. Read Now

  • Planning for Your Perimeter

    Planning for Your Perimeter

    The perimeter is an organization’s first line of defense and a critical element of any security and surveillance program. Even if a building’s interior or exterior security is strong, without a solid perimeter surveillance approach any company or business is vulnerable. Read Now

  • The Key Issue

    The Key Issue

    It is February 2014. A woman is getting ready in her room on a cruise ship when she hears a knock on the door; it is a crewmember delivering breakfast. She is not presentable so she tells him to leave it by the door. Read Now

Featured Cybersecurity

New Products

  • BriefCam v6.0

    BriefCam v6.0

    BriefCam has released BriefCam v6.0, which introduces the new deployment option of a multi-site architecture. This enables businesses with multiple, distributed locations to view aggregate data from all remote sites to uncover trends across locations, optimize operations and boost real-time alerting and response – all while continuing to reap the benefits of BriefCam's powerful analytics platform for making video searchable, actionable and quantifiable. 3

  • Videoloft Cloud Video Surveillance VSaaS Solution

    Videoloft Cloud Video Surveillance VSaaS Solution

    Videoloft focuses on transforming traditional professional surveillance systems into cloud connected solutions via the Videoloft Cloud Adapter. 3

  • Tyco Kantech EntraPass security management software

    Tyco Kantech EntraPass security management software

    Johnson Controls, the global leader in smart, healthy and sustainable buildings, and architect of the Open Blue digital connected platforms, has released the newest version of the Tyco Kantech EntraPass security management software. 3