New Orleans Airport Implements NICE Situator Technology In New Security Center

  • Dec 09, 2010

NICE Systems recently announced that the Louis Armstrong New Orleans International Airport has implemented NICE's open platform situation management solution, NICE Situator, in its new Security Operations Center.

The Center serves as the coordination hub for all Airport security operations and emergency response activities. The deployment of NICE Situator is part of a larger FAA-sponsored security upgrade project undertaken by the Armstrong International Airport to meet stringent Transportation Security Administration (TSA) 1542 airport security regulations. Armstrong International Airport is the first North American airport to deploy NICE Situator. NICE partner Johnson Controls is the system integrator on the project.

The primary commercial airport for the New Orleans metropolitan area and southeast Louisiana, Armstrong International Airport served 7.8 million passengers in 2009. Through NICE Situator's open architecture, the Airport is able to integrate a number of third party systems, including a computer aided dispatch system, various video solutions, a fire alarm system, an access control solution, and other security and medical/health emergency systems. NICE Situator ties all of these diverse security and safety systems together, in order to correlate data and alert dispatchers in real time to incidents that require attention.

For example, a specific alert that comes from the access control system at a jet bridge, the protected passenger walkway used to board the airplane, will automatically trigger an alert from NICE Situator, providing the complete operational picture in real-time, including the relevant video feed, status of sensors, and maps showing the location coordinates of the incident.

NICE Situator's framework for automating complex response workflows also ensures that dispatchers follow standard operating procedures (SOPs) when handling any threat or emergency.

NICE Situator is helping the Armstrong International Airport comply with TSA 1542's directives, specifically with respect to preventing and detecting unauthorized entry to secured areas, evaluating threats in accordance with the Airport's security program, and if emergencies do occur, taking appropriate actions as specified in the Airport's emergency plan.

"At Armstrong International Airport we are proud to employ world-class security and safety technologies from many different companies, and NICE Situator is the centerpiece of that," said John M. Lyon, telecommunications manager for Armstrong International Airport. "With NICE Situator, our dispatchers are able to immediately get a single view of a situation across our many different security and safety systems, with real-time analysis and alerts, and embedded response plans to guide their actions."

"Normally it could take a year to customize a solution of this magnitude, but with NICE Situator, we were able to accelerate the deployment and complete the initial implementation in a matter of weeks. We are looking forward to working with NICE on future enhancements and expansions." 
 

Featured

  • Security Today Announces 2025 CyberSecured Award Winners

    Security Today is pleased to announce the 2025 CyberSecured Awards winners. Sixteen companies are being recognized this year for their network products and other cybersecurity initiatives that secure our world today. Read Now

  • Empowering and Securing a Mobile Workforce

    What happens when technology lets you work anywhere – but exposes you to security threats everywhere? This is the reality of modern work. No longer tethered to desks, work happens everywhere – in the office, from home, on the road, and in countless locations in between. Read Now

  • TSA Introduces New $45 Fee Option for Travelers Without REAL ID Starting February 1

    The Transportation Security Administration (TSA) announced today that it will refer all passengers who do not present an acceptable form of ID and still want to fly an option to pay a $45 fee to use a modernized alternative identity verification system, TSA Confirm.ID, to establish identity at security checkpoints beginning on February 1, 2026. Read Now

  • The Evolution of IP Camera Intelligence

    As the 30th anniversary of the IP camera approaches in 2026, it is worth reflecting on how far we have come. The first network camera, launched in 1996, delivered one frame every 17 seconds—not impressive by today’s standards, but groundbreaking at the time. It did something that no analog system could: transmit video over a standard IP network. Read Now

  • From Surveillance to Intelligence

    Years ago, it would have been significantly more expensive to run an analytic like that — requiring a custom-built solution with burdensome infrastructure demands — but modern edge devices have made it accessible to everyone. It also saves time, which is a critical factor if a missing child is involved. Video compression technology has played a critical role as well. Over the years, significant advancements have been made in video coding standards — including H.263, MPEG formats, and H.264—alongside compression optimization technologies developed by IP video manufacturers to improve efficiency without sacrificing quality. The open-source AV1 codec developed by the Alliance for Open Media—a consortium including Google, Netflix, Microsoft, Amazon and others — is already the preferred decoder for cloud-based applications, and is quickly becoming the standard for video compression of all types. Read Now

Most   Popular

New Products

  • PE80 Series

    PE80 Series by SARGENT / ED4000/PED5000 Series by Corbin Russwin

    ASSA ABLOY, a global leader in access solutions, has announced the launch of two next generation exit devices from long-standing leaders in the premium exit device market: the PE80 Series by SARGENT and the PED4000/PED5000 Series by Corbin Russwin. These new exit devices boast industry-first features that are specifically designed to provide enhanced safety, security and convenience, setting new standards for exit solutions. The SARGENT PE80 and Corbin Russwin PED4000/PED5000 Series exit devices are engineered to meet the ever-evolving needs of modern buildings. Featuring the high strength, security and durability that ASSA ABLOY is known for, the new exit devices deliver several innovative, industry-first features in addition to elegant design finishes for every opening.

  • ResponderLink

    ResponderLink

    Shooter Detection Systems (SDS), an Alarm.com company and a global leader in gunshot detection solutions, has introduced ResponderLink, a groundbreaking new 911 notification service for gunshot events. ResponderLink completes the circle from detection to 911 notification to first responder awareness, giving law enforcement enhanced situational intelligence they urgently need to save lives. Integrating SDS’s proven gunshot detection system with Noonlight’s SendPolice platform, ResponderLink is the first solution to automatically deliver real-time gunshot detection data to 911 call centers and first responders. When shots are detected, the 911 dispatching center, also known as the Public Safety Answering Point or PSAP, is contacted based on the gunfire location, enabling faster initiation of life-saving emergency protocols.

  • FEP GameChanger

    FEP GameChanger

    Paige Datacom Solutions Introduces Important and Innovative Cabling Products GameChanger Cable, a proven and patented solution that significantly exceeds the reach of traditional category cable will now have a FEP/FEP construction.