A Conversation with Tyco's Tim Von Kaenel and John Welter

Tyco unveiled its traffic intelligence solutions at the National Retail Federation’s Big Show this month in New York. We sat down to talk with Tim Von Kaenel, Tyco’s senior director for solution management of the retail solutions group, and John Welter, senior manager of product solutions for TYCO’s traffic intelligence suite, about the solutions and how the technology was received at the show.

Q: Tell me about the traffic intelligence solution that Tyco demonstrated at the NRF Big show this month.

A: Von Kaenel: Tyco has been selling traffic intelligence solutions for a number of years, but now we’ve formalized traffic intelligence as an entire solution set that will comprise a full range of sensor devices, software recording functionalities and remote monitoring/management of the sensor devices. It also integrates with the rest of our in-store solutions: Tyco’s RFID base inventory visibility solutions and our electronic article surveillance solutions. So customers can use the traffic intelligence solution alone or as part of our broader store intelligence platform that integrates with our other intelligence-based solutions.

In the past we’ve sold traffic intelligence more as an add-on to EAS. Now, though, we’ve integrated people-counting sensors into our pedestals, we have wall-mounted people-counting sensors, and we’ve been selling a stereo-based overhead sensor for a number of years. We also introduced at the show a monocular, single-lens overhead sensor. Taken together, it represents the most comprehensive suite of traffic intelligence sensors on the market. We’re trying to provide a comprehensive solutions suite that provides a variety of different sensors, a variety of different ways the solution can be deployed or hosted and licensed. This wide range of solutions allows the technology to be implemented in anything from small independent store operators to large-scale, regional locations.

Q: What was the response from show attendees?

A: Von Kaenel: Traffic Intelligence seems to be in increasingly high demand for retailers. Being able to understand how much foot traffic they have, whether that foot traffic went by them in a mall or came in, what their conversion rate is, and what their sales staff ratio to conversions are – in general it seems that traffic intelligence is one of those must-have solutions for a wide range of retailers. The next show we’ll be at is the Euroshop Show in Dusseldorf, Germany.

Q: Your technology has been implemented in Under Armour stores. Can you talk a bit about how the company used the product?

A: Welter: When Under Armour officials originally came to us with their need, their key determinant was accuracy. They wanted to make sure that they have a very accurate solution to count the number of shoppers coming into the store environment. Once they were able to collect that data, they were then able to bring it into their operations software to look at some key metrics and then apply those metrics out to the rest of the enterprise. The key metrics they were looking at were: peak shopping hours, traffic count and sales conversion ratios. They also wanted to track and trend sales per staff member and by department.


  • Live From ISC West: Day 2 Recap

    If it’s even possible, Day 2 of ISC West in Las Vegas, Nevada, was even busier than the first. Remember to keep tabs on our Live From ISC West page for news and updates from the show floor at the Venetian, because there’s more news coming out than anyone could be expected to keep track of. Our Live From sponsors—NAPCO Security, Alibi Security, Vistacom, RGB Spectrum, and DoorKing—kept the momentum from Day 1 going with packed booths, happy hours, giveaways, product demonstrations, and more. Read Now

    • Industry Events
    • ISC West
  • Visiting Sin City

    I’m a recovering alcoholic, ten years sober this June. I almost wrote “recovered alcoholic,” because it’s a problem I’ve long since put to bed in every practical sense. But anyone who’s dealt with addiction knows that that part of your brain never goes away. You just learn to tell the difference between that insidious voice in your head and your actual internal monologue, and you get better at telling the other guy to shut up. Read Now

  • On My Way Out the Door

    To answer that one question I always get, at every booth visit, I have seen amazing product technology, solutions and above all else, the people that make it all work. Read Now

    • Industry Events
    • ISC West
  • Return to Form

    My first security trade show was in 2021. At the time, I was awed by the sheer magnitude of the event and the spectacle of products on display. But this was the first major trade show coming out of the pandemic, and the only commentary I heard was how low the attendance was. Two representatives from one booth even spent the last morning playing catch in the aisle with their giveaway stress balls. Read Now

    • Industry Events
    • ISC West

Featured Cybersecurity

New Products

  • PDK IO Access Control Software

    PDK.IO Access Control Software

    ProdataKey now allows for "custom fields" within the interface of its pdk.io software. Custom fields increase PDK's solutions' overall functionality by allowing administrators to include a wide range of pertinent data associated with each user. 3

  • Tyco Kantech EntraPass security management software

    Tyco Kantech EntraPass security management software

    Johnson Controls, the global leader in smart, healthy and sustainable buildings, and architect of the Open Blue digital connected platforms, has released the newest version of the Tyco Kantech EntraPass security management software. 3

  • Unique Oversized ID Card Printer

    Unique Oversized ID Card Printer

    Idesco Corp. is announcing its card printer – the XCR100 2.0 printer- that allows customers to personalize oversized ID cards on demand. The printer is ideal for assisting healthcare organizations find the right badging solution. As healthcare facilities continue to combat the spread of COVID-19, issuing oversized ID cards has helped identify staff clearly while adding an extra layer of security. The XCR100 2.0 printer is the only dye-sublimation printer on the market that can personalize CR100 cards (3.88" x 2.63"). The cards that are 42% larger than the standard credit card size. The printer can produce up to 180 full cards per hour in color, and up to 1,400 cards per hour in monochrome. An optional flipper is available to print dual-sided badges in one pass. Contactless encoding comes as an option to help healthcare facilities produce secure access badges on demand and the card printer features a 2-year warranty. 3