North American Video Begins Service and Maintenance for Supermarket Retailer

  • Oct 04, 2011

North American Video has begun servicing and maintenance of the video surveillance systems in all retail outlets across The Great Atlantic and Pacific Tea Company. A total of more than 330 stores across seven states fall under their family of supermarkets and include A&P, The Food Emporium, Pathmark, SuperFresh, Best Cellars, Waldbaum’s and Food Basics retail banners.

“NAV’s commitment to high quality service, prompt response times and understanding of the how the technology deployed impacts The Great Atlantic and Pacific Tea Company’s business objectives enabled us to earn this business” said Jason Oakley, CEO, North American Video. “In a retail environment, the surveillance system is critical for loss prevention and liability management. Our account management team worked with A&P leadership to allocate the right number of resources and develop a specific set of procedures to meet A&P’s operational needs.”

“Industry-wide, loss prevention executives struggle to find a video and security technology service provider with reasonable rates and qualified technicians who make decisions with the customer's best interest in mind,” said Jim D'Arcy, director of asset protection, The Great Atlantic and Pacific Tea Company. “NAV has become a true partner with A&P. Their service group consistently communicates with our team and they always act with a sense of urgency. The sales division is honest and always offers multiple solutions to complex issues. We're looking forward to doing business with NAV well into the future."

NAV continues to grow its service portfolio annually with the steady addition of new business. In the case of The Great Atlantic and Pacific Tea Company, NAV has appointed an account manager to be a single point of contact, allocated a team of dedicated service technicians and will carry inventory of critical components to ensure timely response and resolution of all issues.

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