Pivot3 Unveils Support and Professional Services Suite

Pivot3 Unveils Support and Professional Services Suite

  • Feb 12, 2013

Pivot3, Inc., a supplier of video surveillance and virtual desktop infrastructure (VDI) Serverless Storage Appliances, announced today that it has officially launched a new, professional services package. The comprehensive, professional services, which include training, installation and consulting support, will accelerate and optimize the deployment and management of Pivot3’s highly-available, converged storage appliances for video surveillance, VDI and other storage markets.

Pivot3 has invested significantly in the personnel and resources required to provide the expertise and capabilities its customers need to ensure the performance, security and reliability of their surveillance and IT platforms. The company has built a team with a strong understanding of solution and market requirements to drive close collaboration and project success with partners and customers. These value-added services, such as technology and solution training, deployment services and extended warranty options, are critical to helping Pivot3 customers meet their business goals.

“Pivot3 delivers a high-level of support to its go-to-market partners enabling us to ensure success in all of our project implementations,” said Glenn Heywood, area sales manager for Siemens Industry, Inc. “This professional services package affords us the expertise and resources needed to ensure the operation, safety and dependability of the solutions we deliver around its technology.”

Pivot3 professional services deliver value to system integrators, VARs and end users by ensuring Pivot3 appliances are supported proactively throughout product lifecycle, delivering customer satisfaction. This approach enables partners, in both the surveillance and VDI markets, to deliver a high-level of support for end users, tapping into its expertise to quickly troubleshoot issues. On-site, installation services allow partners to easily deploy and configure Pivot3 platforms.

“Organizations today face complex IT and surveillance solution challenges, including reduced budgets, insufficient staff and an ever-increasing flow of business demands. With the professional services package, we are able to collaborate with our partners to identify and meet those challenges head-on,” said Paul Kaeley, vice president and general manager of services with Pivot3. “Pivot3 professional services ensure peace-of-mind from system deployment to daily use, while ensuring our customers maximize business success in their projects.”

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