Be Safe in Your Travels

Do you remember that one hotel you’ve stayed at during the course of your travels? You remember the one I’m talking about; it looked good on the outside, but inside, there was no security. It sort of left you feeling weak in the knees hoping nothing bad would happen.

If you are an integrator and one of your clients owns a hotel or even a chain of hotels, get up on your soapbox and help them better understand security. Even if a hotel has a strong security policy, with proper procedures in place, they are still vulnerable. There are cyber-attacks, theft, fraud and a myriad of other things that could cause a patron to pause.

Like you, I travel a lot. The first things I look for in my travels are elements of security. I look at the airport; I look around inside a restaurant; and, I look inside the hotel. I’m sure you will agree that having robust security in place means a better and safer guest experience. It also means that employees will think more about safety and security, which will help minimize danger and reduce theft.

When you arrive at a hotel, though, security is probably the last thing on your mind. You’re probably more concerned about getting checked in and making that meeting on your schedule, or getting out, seeing the local sights. The first thing I do when going into a hotel room is flip the additional door lock and slide the swing door bar into place. I feel secure in the room, but when a room is not occupied, the hotel is responsible for the security of the property.

In the summer of 2012, security researcher and software developer Cody Brocious exposed a security flaw in some Onity door locks, revealing a lock-hacking technique that received widespread attention. At that time, dozens of hotel guestroom burglaries took place in Texas and Arizona. Onity announced a fix for the lock and shipped out 1.4 million solutions for its locks to hotel properties, though it took some hotels a while to get in step.

Here are a few steps a hotel or hotel chain can take to increase guest security:

Update your locks. Systems that track who goes in and out of rooms can serve as a deterrent. If there is an audit process on the door, rooms are less likely to be the subject of a theft.

Set-up cameras. Thanks to new innovations with software, video cameras can now recognize activity in an area and provide an alert. There could also be a third-party monitoring the property with the ability to audio call to advise someone who doesn’t belong on the property that they are being watched.

Customer service. When guests arrive at your hotel, greet them in a way that they know they are welcome, and in the case of an unsuspecting thief, they know the property is being watched at all times. You don’t have to hire more people, just make your employees more aware of security procedures.

Cultivate a sense of ownership. When employees have a sense of ownership, this increases their empowerment, making security on the property much tighter. Employees will be able to solve safety and security problems more quickly and efficiently. This is true in any work environment.

Hire the right employees. Most employers now require drug screening and a criminal background check. Good idea, but they also should have certain controls in place that new employees know about, such as a monitoring system that will monitor their activities so crimes of opportunity become far less likely. For instance, handling a cash bag should require that two employees are involved. The reasoning seems pretty logical.

Add monitoring to video surveillance. Most hotels have video surveillance in the lobby or at the front of the facility. They even have surveillance that monitors cash drawers, but now there is software that enables hotel owners to match transactions with video surveillance.

Protect electronic borders. Computer system hacking has become all too common. Russian hackers tapped into Wyndham Worldwide’s data center in Phoenix three times between 2008 and 2010. The result was more than 600,000 payment card accounts tapped, leading to more than $10.6 million in fraud. The result for Wyndham was a federal lawsuit alleging that they failed to implement reasonable data security measures.

Protect passwords. Not all cybercrimes occur online. Employees should have awareness about the physical security of computers, access control and passwords. The easiest and most familiar means for criminals to gain access into a computer is by conning an employee. Passwords should change every three months, and employees and security staff should always keep an eye out for people who are in staff-only areas of a facility.

If you have a question about hotel security during your travels, ask someone. Any trip you take, whether for business or pleasure, make sure you not only feel safe and secure, but that you are as safe and secure as possible at all times.

This article originally appeared in the July 2014 issue of Security Today.

Featured

  • AI Is Now the Leading Cybersecurity Concern for Security, IT Leaders

    Arctic Wolf recently published findings from its State of Cybersecurity: 2025 Trends Report, offering insights from a global survey of more than 1,200 senior IT and cybersecurity decision-makers across 15 countries. Conducted by Sapio Research, the report captures the realities, risks, and readiness strategies shaping the modern security landscape. Read Now

  • Analysis of AI Tools Shows 85 Percent Have Been Breached

    AI tools are becoming essential to modern work, but their fast, unmonitored adoption is creating a new kind of security risk. Recent surveys reveal a clear trend – employees are rapidly adopting consumer-facing AI tools without employer approval, IT oversight, or any clear security policies. According to Cybernews Business Digital Index, nearly 90% of analyzed AI tools have been exposed to data breaches, putting businesses at severe risk. Read Now

  • Software Vulnerabilities Surged 61 Percent in 2024, According to New Report

    Action1, a provider of autonomous endpoint management (AEM) solutions, today released its 2025 Software Vulnerability Ratings Report, revealing a 61% year-over-year surge in discovered software vulnerabilities and a 96% spike in exploited vulnerabilities throughout 2024, amid an increasingly aggressive threat landscape. Read Now

  • Motorola Solutions Named Official Safety Technology Supplier of the Ryder Cup through 2027

    Motorola Solutions has today been named the Official Safety Technology Supplier of the 2025 and 2027 Ryder Cup, professional golf’s renowned biennial team competition between the United States and Europe. Read Now

  • Evolving Cybersecurity Strategies

    Organizations are increasingly turning their attention to human-focused security approaches, as two out of three (68%) cybersecurity incidents involve people. Threat actors are shifting from targeting networks and systems to hacking humans via social engineering methods, living off human errors as their most prevalent attack vector. Whether manipulated or not, human cyber behavior is leveraged to gain backdoor access into systems. This mainly results from a lack of employee training and awareness about evolving attack techniques employed by malign actors. Read Now

New Products

  • Camden CM-221 Series Switches

    Camden CM-221 Series Switches

    Camden Door Controls is pleased to announce that, in response to soaring customer demand, it has expanded its range of ValueWave™ no-touch switches to include a narrow (slimline) version with manual override. This override button is designed to provide additional assurance that the request to exit switch will open a door, even if the no-touch sensor fails to operate. This new slimline switch also features a heavy gauge stainless steel faceplate, a red/green illuminated light ring, and is IP65 rated, making it ideal for indoor or outdoor use as part of an automatic door or access control system. ValueWave™ no-touch switches are designed for easy installation and trouble-free service in high traffic applications. In addition to this narrow version, the CM-221 & CM-222 Series switches are available in a range of other models with single and double gang heavy-gauge stainless steel faceplates and include illuminated light rings.

  • HD2055 Modular Barricade

    Delta Scientific’s electric HD2055 modular shallow foundation barricade is tested to ASTM M50/P1 with negative penetration from the vehicle upon impact. With a shallow foundation of only 24 inches, the HD2055 can be installed without worrying about buried power lines and other below grade obstructions. The modular make-up of the barrier also allows you to cover wider roadways by adding additional modules to the system. The HD2055 boasts an Emergency Fast Operation of 1.5 seconds giving the guard ample time to deploy under a high threat situation.

  • Compact IP Video Intercom

    Viking’s X-205 Series of intercoms provide HD IP video and two-way voice communication - all wrapped up in an attractive compact chassis.