Integrated Voice Calling Gives Synergy Users Comms Control

  • Aug 17, 2015

Synectics’ Synergy 3 command and control platform is now integrated with Swyx unified communications software, enabling security/surveillance operators to make and receive calls as part of rapid response protocols.

The SwyxWare integration effectively makes Synergy 3 a universal communications portal for the host organization. With Synergy functioning as a single, unified platform and one audio device (such as a telephone or headset), operators can communicate with users of any other SIP / VOIP connected device on the network, including the legacy telephony systems, along with SIP conformant PA systems and Help Points.

Synergy 3 already offers integrated surveillance video, data and alarm management. The addition of integrated voice calling is a natural progression – one that Synectics’ Product and Technology Director, David Aindow, feels will particularly benefit transport, high security, critical infrastructure, oil & gas and other public space settings where rapid response to issues, threats or accidents is critical.

David said, “Synectics’ product development ethos has always focused on open architecture – on embracing third party integrations that offer real, practical benefit to our customers. SwyxWare makes a perfect example of this by offering us connectivity to SIP / VOIP enabled audio systems.

“In the event of an imminent threat or actual incident, control room operators can utilize the voice client in Synergy 3 to alert staff, response teams and also external agencies such as the emergency services. The integration also enables automated situational reports in response to calls (for example from a repair team fixing a machinery malfunction) to be fed back through the system and logged as part of audit trail data.

“Many of our customers operate in mission critical conditions where the speed of response can be the difference between a minor incident and a major safety or security breach. The ability to blend situational awareness with audio functionality is an asset and helps customers achieve response efficiencies.”

The SwyxWare integration complements Synergy 3’s emergency and operational response workflows which automatically guide control room operatives through correct protocols on detection of specific threat or incident scenarios.

In addition to manually initiated voice calls, the system can be pre-programmed to generate automated calls if specific alarms or alerts are triggered. For example, the solution could be set-up to immediately call police in the event of a perimeter breach or if ‘left items’ are detected such as abandoned cases at a train station or airport.

Mark Russell, director of operations UK & Ireland at Swyx commented, “We are delighted that Synectics has decided to integrate SwyxWare into its Synergy command and control platform. Unlike other unified communications solutions that are fixed or proprietary, Swyx is based on an open platform structure that enables businesses like Synectics to offer their customers added value by reflecting and accommodating distinct communications needs – in this case, needs specific to protecting secure and often hazardous environments.”

At present, the Synergy/SwyxWare integration is focused on communication between ‘traditional’ comms devices such as mobiles, landlines, laptops and tablets, but as

Swyx is compatible with any IP based application, this technology base may include devices such as IP cameras, public address and door entry systems.

Featured

  • Ransomware Attacks Rise for the First Time in Six Months

    Ransomware attacks have risen for the first time in six months, increasing by 28% month-on-month to 421 attacks. While overall attack volume remained below 500, the uptick may signal a renewed escalation heading into the year’s most active period for cyber criminals. Read Now

  • Report: 47 Percent of Security Service Providers Are Not Yet Using AI or Automation Tools

    Trackforce, a provider of security workforce management platforms, today announced the launch of its 2025 Physical Security Operations Benchmark Report, an industry-first study that benchmarks both private security service providers and corporate security teams side by side. Based on a survey of over 300 security professionals across the globe, the report provides a comprehensive look at the state of physical security operations. Read Now

    • Guard Services

  • Identity Governance at the Crossroads of Complexity and Scale

    Modern enterprises are grappling with an increasing number of identities, both human and machine, across an ever-growing number of systems. They must also deal with increased operational demands, including faster onboarding, more scalable models, and tighter security enforcement. Navigating these ever-growing challenges with speed and accuracy requires a new approach to identity governance that is built for the future enterprise. Read Now

  • Eagle Eye Networks Launches AI Camera Gun Detection

    Eagle Eye Networks, a provider of cloud video surveillance, recently introduced Eagle Eye Gun Detection, a new layer of protection for schools and businesses that works with existing security cameras and infrastructure. Eagle Eye Networks is the first to build gun detection into its platform. Read Now

  • Report: AI is Supercharging Old-School Cybercriminal Tactics

    AI isn’t just transforming how we work. It’s reshaping how cybercriminals attack, with threat actors exploiting AI to mass produce malicious code loaders, steal browser credentials and accelerate cloud attacks, according to a new report from Elastic. Read Now

Most   Popular

New Products

  • Connect ONE’s powerful cloud-hosted management platform provides the means to tailor lockdowns and emergency mass notifications throughout a facility – while simultaneously alerting occupants to hazards or next steps, like evacuation.

    Connect ONE®

    Connect ONE’s powerful cloud-hosted management platform provides the means to tailor lockdowns and emergency mass notifications throughout a facility – while simultaneously alerting occupants to hazards or next steps, like evacuation.

  • Automatic Systems V07

    Automatic Systems V07

    Automatic Systems, an industry-leading manufacturer of pedestrian and vehicle secure entrance control access systems, is pleased to announce the release of its groundbreaking V07 software. The V07 software update is designed specifically to address cybersecurity concerns and will ensure the integrity and confidentiality of Automatic Systems applications. With the new V07 software, updates will be delivered by means of an encrypted file.

  • Mobile Safe Shield

    Mobile Safe Shield

    SafeWood Designs, Inc., a manufacturer of patented bullet resistant products, is excited to announce the launch of the Mobile Safe Shield. The Mobile Safe Shield is a moveable bullet resistant shield that provides protection in the event of an assailant and supplies cover in the event of an active shooter. With a heavy-duty steel frame, quality castor wheels, and bullet resistant core, the Mobile Safe Shield is a perfect addition to any guard station, security desks, courthouses, police stations, schools, office spaces and more. The Mobile Safe Shield is incredibly customizable. Bullet resistant materials are available in UL 752 Levels 1 through 8 and include glass, white board, tack board, veneer, and plastic laminate. Flexibility in bullet resistant materials allows for the Mobile Safe Shield to blend more with current interior décor for a seamless design aesthetic. Optional custom paint colors are also available for the steel frame.