Integrated Voice Calling Gives Synergy Users Comms Control

  • Aug 17, 2015

Synectics’ Synergy 3 command and control platform is now integrated with Swyx unified communications software, enabling security/surveillance operators to make and receive calls as part of rapid response protocols.

The SwyxWare integration effectively makes Synergy 3 a universal communications portal for the host organization. With Synergy functioning as a single, unified platform and one audio device (such as a telephone or headset), operators can communicate with users of any other SIP / VOIP connected device on the network, including the legacy telephony systems, along with SIP conformant PA systems and Help Points.

Synergy 3 already offers integrated surveillance video, data and alarm management. The addition of integrated voice calling is a natural progression – one that Synectics’ Product and Technology Director, David Aindow, feels will particularly benefit transport, high security, critical infrastructure, oil & gas and other public space settings where rapid response to issues, threats or accidents is critical.

David said, “Synectics’ product development ethos has always focused on open architecture – on embracing third party integrations that offer real, practical benefit to our customers. SwyxWare makes a perfect example of this by offering us connectivity to SIP / VOIP enabled audio systems.

“In the event of an imminent threat or actual incident, control room operators can utilize the voice client in Synergy 3 to alert staff, response teams and also external agencies such as the emergency services. The integration also enables automated situational reports in response to calls (for example from a repair team fixing a machinery malfunction) to be fed back through the system and logged as part of audit trail data.

“Many of our customers operate in mission critical conditions where the speed of response can be the difference between a minor incident and a major safety or security breach. The ability to blend situational awareness with audio functionality is an asset and helps customers achieve response efficiencies.”

The SwyxWare integration complements Synergy 3’s emergency and operational response workflows which automatically guide control room operatives through correct protocols on detection of specific threat or incident scenarios.

In addition to manually initiated voice calls, the system can be pre-programmed to generate automated calls if specific alarms or alerts are triggered. For example, the solution could be set-up to immediately call police in the event of a perimeter breach or if ‘left items’ are detected such as abandoned cases at a train station or airport.

Mark Russell, director of operations UK & Ireland at Swyx commented, “We are delighted that Synectics has decided to integrate SwyxWare into its Synergy command and control platform. Unlike other unified communications solutions that are fixed or proprietary, Swyx is based on an open platform structure that enables businesses like Synectics to offer their customers added value by reflecting and accommodating distinct communications needs – in this case, needs specific to protecting secure and often hazardous environments.”

At present, the Synergy/SwyxWare integration is focused on communication between ‘traditional’ comms devices such as mobiles, landlines, laptops and tablets, but as

Swyx is compatible with any IP based application, this technology base may include devices such as IP cameras, public address and door entry systems.

Featured

  • The Evolution of IP Camera Intelligence

    As the 30th anniversary of the IP camera approaches in 2026, it is worth reflecting on how far we have come. The first network camera, launched in 1996, delivered one frame every 17 seconds—not impressive by today’s standards, but groundbreaking at the time. It did something that no analog system could: transmit video over a standard IP network. Read Now

  • From Surveillance to Intelligence

    Years ago, it would have been significantly more expensive to run an analytic like that — requiring a custom-built solution with burdensome infrastructure demands — but modern edge devices have made it accessible to everyone. It also saves time, which is a critical factor if a missing child is involved. Video compression technology has played a critical role as well. Over the years, significant advancements have been made in video coding standards — including H.263, MPEG formats, and H.264—alongside compression optimization technologies developed by IP video manufacturers to improve efficiency without sacrificing quality. The open-source AV1 codec developed by the Alliance for Open Media—a consortium including Google, Netflix, Microsoft, Amazon and others — is already the preferred decoder for cloud-based applications, and is quickly becoming the standard for video compression of all types. Read Now

  • Cost: Reactive vs. Proactive Security

    Security breaches often happen despite the availability of tools to prevent them. To combat this problem, the industry is shifting from reactive correction to proactive protection. This article will examine why so many security leaders have realized they must “lead before the breach” – not after. Read Now

  • Achieving Clear Audio

    In today’s ever-changing world of security and risk management, effective communication via an intercom and door entry communication system is a critical communication tool to keep a facility’s staff, visitors and vendors safe. Read Now

  • Beyond Apps: Access Control for Today’s Residents

    The modern resident lives in an app-saturated world. From banking to grocery delivery, fitness tracking to ridesharing, nearly every service demands another download. But when it comes to accessing the place you live, most people do not want to clutter their phone with yet another app, especially if its only purpose is to open a door. Read Now

Most   Popular

New Products

  • HD2055 Modular Barricade

    Delta Scientific’s electric HD2055 modular shallow foundation barricade is tested to ASTM M50/P1 with negative penetration from the vehicle upon impact. With a shallow foundation of only 24 inches, the HD2055 can be installed without worrying about buried power lines and other below grade obstructions. The modular make-up of the barrier also allows you to cover wider roadways by adding additional modules to the system. The HD2055 boasts an Emergency Fast Operation of 1.5 seconds giving the guard ample time to deploy under a high threat situation.

  • Unified VMS

    AxxonSoft introduces version 2.0 of the Axxon One VMS. The new release features integrations with various physical security systems, making Axxon One a unified VMS. Other enhancements include new AI video analytics and intelligent search functions, hardened cybersecurity, usability and performance improvements, and expanded cloud capabilities

  • EasyGate SPT and SPD

    EasyGate SPT SPD

    Security solutions do not have to be ordinary, let alone unattractive. Having renewed their best-selling speed gates, Cominfo has once again demonstrated their Art of Security philosophy in practice — and confirmed their position as an industry-leading manufacturers of premium speed gates and turnstiles.