Integrated Voice Calling Gives Synergy Users Comms Control

Synectics’ Synergy 3 command and control platform is now integrated with Swyx unified communications software, enabling security/surveillance operators to make and receive calls as part of rapid response protocols.

The SwyxWare integration effectively makes Synergy 3 a universal communications portal for the host organization. With Synergy functioning as a single, unified platform and one audio device (such as a telephone or headset), operators can communicate with users of any other SIP / VOIP connected device on the network, including the legacy telephony systems, along with SIP conformant PA systems and Help Points.

Synergy 3 already offers integrated surveillance video, data and alarm management. The addition of integrated voice calling is a natural progression – one that Synectics’ Product and Technology Director, David Aindow, feels will particularly benefit transport, high security, critical infrastructure, oil & gas and other public space settings where rapid response to issues, threats or accidents is critical.

David said, “Synectics’ product development ethos has always focused on open architecture – on embracing third party integrations that offer real, practical benefit to our customers. SwyxWare makes a perfect example of this by offering us connectivity to SIP / VOIP enabled audio systems.

“In the event of an imminent threat or actual incident, control room operators can utilize the voice client in Synergy 3 to alert staff, response teams and also external agencies such as the emergency services. The integration also enables automated situational reports in response to calls (for example from a repair team fixing a machinery malfunction) to be fed back through the system and logged as part of audit trail data.

“Many of our customers operate in mission critical conditions where the speed of response can be the difference between a minor incident and a major safety or security breach. The ability to blend situational awareness with audio functionality is an asset and helps customers achieve response efficiencies.”

The SwyxWare integration complements Synergy 3’s emergency and operational response workflows which automatically guide control room operatives through correct protocols on detection of specific threat or incident scenarios.

In addition to manually initiated voice calls, the system can be pre-programmed to generate automated calls if specific alarms or alerts are triggered. For example, the solution could be set-up to immediately call police in the event of a perimeter breach or if ‘left items’ are detected such as abandoned cases at a train station or airport.

Mark Russell, director of operations UK & Ireland at Swyx commented, “We are delighted that Synectics has decided to integrate SwyxWare into its Synergy command and control platform. Unlike other unified communications solutions that are fixed or proprietary, Swyx is based on an open platform structure that enables businesses like Synectics to offer their customers added value by reflecting and accommodating distinct communications needs – in this case, needs specific to protecting secure and often hazardous environments.”

At present, the Synergy/SwyxWare integration is focused on communication between ‘traditional’ comms devices such as mobiles, landlines, laptops and tablets, but as

Swyx is compatible with any IP based application, this technology base may include devices such as IP cameras, public address and door entry systems.


  • 12 Commercial Crime Sites to Do Your Research

    12 Commercial Crime Sites to Do Your Research

    Understanding crime statistics in your industry and area is crucial for making important decisions about your security budget. With so much information out there, how can you know which statistics to trust? Read Now

  • Boosting Safety and Efficiency

    Boosting Safety and Efficiency

    In alignment with the state of Mississippi’s mission of “Empowering Mississippi citizens to stay connected and engaged with their government,” Salient's CompleteView VMS is being installed throughout more than 150 state boards, commissions and agencies in order to ensure safety for thousands of constituents who access state services daily. Read Now

  • Live From GSX: Post-Show Review

    Live From GSX: Post-Show Review

    This year’s Live From GSX program was a rousing success! Again, we’d like to thank our partners, and IPVideo, for working with us and letting us broadcast their solutions to the industry. You can follow our Live From GSX 2023 page to keep up with post-show developments and announcements. And if you’re interested in working with us in 2024, please don’t hesitate to ask about our Live From programs for ISC West in March or next year’s GSX. Read Now

    • Industry Events
    • GSX
  • People Say the Funniest Things

    People Say the Funniest Things

    By all accounts, GSX version 2023 was completely successful. Apparently, there were plenty of mix-ups with the airlines and getting aircraft from the East Coast into Big D. I am all ears when I am in a gathering of people. You never know when a nugget of information might flip out. Read Now

    • Industry Events
    • GSX

Featured Cybersecurity


New Products

  • Luma x20

    Luma x20

    Snap One has announced its popular Luma x20 family of surveillance products now offers even greater security and privacy for home and business owners across the globe by giving them full control over integrators’ system access to view live and recorded video. According to Snap One Product Manager Derek Webb, the new “customer handoff” feature provides enhanced user control after initial installation, allowing the owners to have total privacy while also making it easy to reinstate integrator access when maintenance or assistance is required. This new feature is now available to all Luma x20 users globally. “The Luma x20 family of surveillance solutions provides excellent image and audio capture, and with the new customer handoff feature, it now offers absolute privacy for camera feeds and recordings,” Webb said. “With notifications and integrator access controlled through the powerful OvrC remote system management platform, it’s easy for integrators to give their clients full control of their footage and then to get temporary access from the client for any troubleshooting needs.” 3

  • PE80 Series

    PE80 Series by SARGENT / ED4000/PED5000 Series by Corbin Russwin

    ASSA ABLOY, a global leader in access solutions, has announced the launch of two next generation exit devices from long-standing leaders in the premium exit device market: the PE80 Series by SARGENT and the PED4000/PED5000 Series by Corbin Russwin. These new exit devices boast industry-first features that are specifically designed to provide enhanced safety, security and convenience, setting new standards for exit solutions. The SARGENT PE80 and Corbin Russwin PED4000/PED5000 Series exit devices are engineered to meet the ever-evolving needs of modern buildings. Featuring the high strength, security and durability that ASSA ABLOY is known for, the new exit devices deliver several innovative, industry-first features in addition to elegant design finishes for every opening. 3

  • Camden CM-221 Series Switches

    Camden CM-221 Series Switches

    Camden Door Controls is pleased to announce that, in response to soaring customer demand, it has expanded its range of ValueWave™ no-touch switches to include a narrow (slimline) version with manual override. This override button is designed to provide additional assurance that the request to exit switch will open a door, even if the no-touch sensor fails to operate. This new slimline switch also features a heavy gauge stainless steel faceplate, a red/green illuminated light ring, and is IP65 rated, making it ideal for indoor or outdoor use as part of an automatic door or access control system. ValueWave™ no-touch switches are designed for easy installation and trouble-free service in high traffic applications. In addition to this narrow version, the CM-221 & CM-222 Series switches are available in a range of other models with single and double gang heavy-gauge stainless steel faceplates and include illuminated light rings. 3