Integrated Voice Calling Gives Synergy Users Comms Control

Synectics’ Synergy 3 command and control platform is now integrated with Swyx unified communications software, enabling security/surveillance operators to make and receive calls as part of rapid response protocols.

The SwyxWare integration effectively makes Synergy 3 a universal communications portal for the host organization. With Synergy functioning as a single, unified platform and one audio device (such as a telephone or headset), operators can communicate with users of any other SIP / VOIP connected device on the network, including the legacy telephony systems, along with SIP conformant PA systems and Help Points.

Synergy 3 already offers integrated surveillance video, data and alarm management. The addition of integrated voice calling is a natural progression – one that Synectics’ Product and Technology Director, David Aindow, feels will particularly benefit transport, high security, critical infrastructure, oil & gas and other public space settings where rapid response to issues, threats or accidents is critical.

David said, “Synectics’ product development ethos has always focused on open architecture – on embracing third party integrations that offer real, practical benefit to our customers. SwyxWare makes a perfect example of this by offering us connectivity to SIP / VOIP enabled audio systems.

“In the event of an imminent threat or actual incident, control room operators can utilize the voice client in Synergy 3 to alert staff, response teams and also external agencies such as the emergency services. The integration also enables automated situational reports in response to calls (for example from a repair team fixing a machinery malfunction) to be fed back through the system and logged as part of audit trail data.

“Many of our customers operate in mission critical conditions where the speed of response can be the difference between a minor incident and a major safety or security breach. The ability to blend situational awareness with audio functionality is an asset and helps customers achieve response efficiencies.”

The SwyxWare integration complements Synergy 3’s emergency and operational response workflows which automatically guide control room operatives through correct protocols on detection of specific threat or incident scenarios.

In addition to manually initiated voice calls, the system can be pre-programmed to generate automated calls if specific alarms or alerts are triggered. For example, the solution could be set-up to immediately call police in the event of a perimeter breach or if ‘left items’ are detected such as abandoned cases at a train station or airport.

Mark Russell, director of operations UK & Ireland at Swyx commented, “We are delighted that Synectics has decided to integrate SwyxWare into its Synergy command and control platform. Unlike other unified communications solutions that are fixed or proprietary, Swyx is based on an open platform structure that enables businesses like Synectics to offer their customers added value by reflecting and accommodating distinct communications needs – in this case, needs specific to protecting secure and often hazardous environments.”

At present, the Synergy/SwyxWare integration is focused on communication between ‘traditional’ comms devices such as mobiles, landlines, laptops and tablets, but as

Swyx is compatible with any IP based application, this technology base may include devices such as IP cameras, public address and door entry systems.

Featured

  • Video Surveillance Trends to Watch

    With more organizations adding newer capabilities to their surveillance systems, it’s always important to remember the “basics” of system configuration and deployment, as well as the topline benefits of continually emerging technologies like AI and the cloud. Read Now

  • New Report Reveals Top Trends Transforming Access Controller Technology

    Mercury Security, a provider in access control hardware and open platform solutions, has published its Trends in Access Controllers Report, based on a survey of over 450 security professionals across North America and Europe. The findings highlight the controller’s vital role in a physical access control system (PACS), where the device not only enforces access policies but also connects with readers to verify user credentials—ranging from ID badges to biometrics and mobile identities. With 72% of respondents identifying the controller as a critical or important factor in PACS design, the report underscores how the choice of controller platform has become a strategic decision for today’s security leaders. Read Now

  • Overwhelming Majority of CISOs Anticipate Surge in Cyber Attacks Over the Next Three Years

    An overwhelming 98% of chief information security officers (CISOs) expect a surge in cyber attacks over the next three years as organizations face an increasingly complex and artificial intelligence (AI)-driven digital threat landscape. This is according to new research conducted among 300 CISOs, chief information officers (CIOs), and senior IT professionals by CSC1, the leading provider of enterprise-class domain and domain name system (DNS) security. Read Now

  • ASIS International Introduces New ANSI-Approved Investigations Standard

    • Guard Services
  • Cloud Security Alliance Brings AI-Assisted Auditing to Cloud Computing

    The Cloud Security Alliance (CSA), the world’s leading organization dedicated to defining standards, certifications, and best practices to help ensure a secure cloud computing environment, today introduced an innovative addition to its suite of Security, Trust, Assurance and Risk (STAR) Registry assessments with the launch of Valid-AI-ted, an AI-powered, automated validation system. The new tool provides an automated quality check of assurance information of STAR Level 1 self-assessments using state-of-the-art LLM technology. Read Now

New Products

  • Camden CM-221 Series Switches

    Camden CM-221 Series Switches

    Camden Door Controls is pleased to announce that, in response to soaring customer demand, it has expanded its range of ValueWave™ no-touch switches to include a narrow (slimline) version with manual override. This override button is designed to provide additional assurance that the request to exit switch will open a door, even if the no-touch sensor fails to operate. This new slimline switch also features a heavy gauge stainless steel faceplate, a red/green illuminated light ring, and is IP65 rated, making it ideal for indoor or outdoor use as part of an automatic door or access control system. ValueWave™ no-touch switches are designed for easy installation and trouble-free service in high traffic applications. In addition to this narrow version, the CM-221 & CM-222 Series switches are available in a range of other models with single and double gang heavy-gauge stainless steel faceplates and include illuminated light rings.

  • QCS7230 System-on-Chip (SoC)

    QCS7230 System-on-Chip (SoC)

    The latest Qualcomm® Vision Intelligence Platform offers next-generation smart camera IoT solutions to improve safety and security across enterprises, cities and spaces. The Vision Intelligence Platform was expanded in March 2022 with the introduction of the QCS7230 System-on-Chip (SoC), which delivers superior artificial intelligence (AI) inferencing at the edge.

  • EasyGate SPT and SPD

    EasyGate SPT SPD

    Security solutions do not have to be ordinary, let alone unattractive. Having renewed their best-selling speed gates, Cominfo has once again demonstrated their Art of Security philosophy in practice — and confirmed their position as an industry-leading manufacturers of premium speed gates and turnstiles.