Hackers Steal Credit Card Data From NutriBullet Customers Through Magecart Attacks

The attacks, which targeted NutriBullet’s official website, were acknowledged by the company but it’s not clear whether affected customers will be notified.

• By Haley Samsel
• Mar 20, 2020

Hackers were able to obtain customers’ credit card numbers, billing addresses, names and more personal information from blender manufacturer NutriBullet’s website several times over the past two months, according to a report from security firm RiskIQ.

Magecart hackers, who target online shopping cart systems using malware that “skims” credit card data from websites, were behind the attacks. The data was scraped and stored on a third-party server after the hackers were able to inject the malware on payment pages. From there, the attackers were able to sell the credit card information on the dark web, RiskIQ reported.

The hackers still have access to NutriBullet’s website infrastructure, despite the fact that the company combated the hacking by removing the malicious code each time, according to the report. NutriBullet’s chief information officer Peter Huh confirmed to TechCrunch that the intrusions had occurred and that the company had launched investigations into the incident.

However, Huh would not say whether customers would be notified about their credit card information being stolen. NutriBullet will “work closely with outside cybersecurity specialists to prevent further incursions,” Huh told TechCrunch.

Yonathan Klijnsma, the head of threat research for RiskIQ, said that the research team reached out to NutriBullet via its support channel and LinkedIn less than 24 hours after detecting an attack on Feb. 20. But as of publication of the report on March 18, the company had not responded to RiskIQ.

“The compromise is ongoing, and credit card data may still be getting skimmed, even as NutriBullet runs ad campaigns to pull in more customers,” Klijnsma wrote.

Lamar Bailey, the senior director of security research at Tripwire, said that the findings by RiskIQ show that websites, particularly those that are serving as “market fronts,” must be under strict change control. This means that any modifications to the website’s code should be approved or expected. If they are not, those changes to the code should not be allowed to go through and prompt an immediate investigation, Bailey said.

Companies’ failure to responsibly disclose cybersecurity issues or hacks also remains “a major issue,” Bailey said. He added that all sites should provide a contact page dedicated to security concerns.

“Emailing or calling support is often very frustrating and leads to a dead-end,” Bailey said. “The front line support engineers don’t understand the gravity of the situation or have no idea how to route the concerns to the correct group. We often try to contact company leadership via email or LinkedIn, but many of these attempts go unanswered because they are assumed to be spam or sales tactics.”

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