System Surveyor Advances Remote Collaboration, Co-design Features

Upgraded SaaS Customer Engagement Platform Includes Enhanced Digital Communication, New Accessories Support, and Professional Reporting

System Surveyor has released three major enhancements to its mobile, graphical system design and customer engagement platform used by thousands of security professionals. New survey comments, accessories, and enhanced reporting features will help project teams better streamline the system design process as well as collaborate across geographic and organizational boundaries.

Survey comments. Using the new “Survey Comments” feature, security pros can easily communicate with other users from within the System Surveyor application. For example, during project implementation, a project manager can easily add a comment notifying the installation team of a new customer requirement. A commonly recognized @user mention alerts specific project team members to any new comments. They can comment back or take action, cutting down on difficult-to-find emails and texts or other external communications. This can be especially helpful with teams that work remotely from each other.

Device accessories. One of the most requested feature enhancements is the ability to plan for accessories such as mounting brackets for video surveillance cameras or faceplates for door hardware. Now users can add this additional piece of equipment and automatically associate it with the related component. Device Accessories will be included in System Surveyor’s Budget Estimator feature as well as Enhanced Reports and Bill of Materials related to the device.

Enhanced reports. Enhanced Reports exploit System Surveyor’s drag-and-drop design to automate the Bill of Materials for a project in one step. This makes reporting more powerful, flexible, and easier to use. While the Classic Reports options will still be available, the new Enhanced Reports are cleaner and more professional, with a branded format that is client or stakeholder ready.

“Our customers are continually suggesting new, innovative features and functionality to help them serve their customers and stakeholders better. This new release expands the ability to co-design with their clients and facilitate a more complete customer experience,” said Chris Hugman, CEO of System Surveyor. “Our new in-app communication capabilities and improved bill of materials report will help streamline the supply chain and accelerate project schedules. Our world-class software development team has really delivered, balancing these advanced features with ease of use.”

  • Becoming a Guide on the Customer Journey Becoming a Guide on the Customer Journey

    In this episode, Security Today editor-in-chief Ralph Jensen chats with Chris Hugman of System Surveyor about the customer journey. As the company’s chief executive officer, Hugman continues to work toward his vision of seamless systems management from concept to system end-of-life. He also addresses what it takes to be a guide in the security industry and why it is different from the traditional sales process. Originally a systems integrator, Hugman reveals his thoughts on technology and the prospects of the customer journey over the next few years, as well as the direction of technology.

Digital Edition

  • Environmental Protection
  • Occupational Health & Safety
  • Spaces4Learning
  • Campus Security & Life Safety