Survey: User Experience, Convenience Are Drivers for Access Control in Workplaces

Survey: User Experience, Convenience Are Drivers for Access Control in Workplaces

  • Feb 16, 2023

Brivo, a provider of cloud-based access control and smart building technologies, today publishes the 2023 Top Security Trends Report which identifies user experience and convenience as rapidly emerging drivers behind the adoption of new physical security solutions.

Brivo’s sixth annual trends report is based on responses from 677 security professionals across the world working in over two dozen sectors. They pointed to growing expectations for frictionless access into workplaces, as more Millennial and Gen Z cohorts enter the workplace, and a general rise in convenience as a major consideration in physical security.

Key findings that speak to this trend include:

  • 84% of security professionals think user experience is either extremely important or very important to access control.
  • 65% pointed to user convenience as a benefit of mobile access control, speaking to the growing popularity of mobile devices as an access credential over a traditional plastic FOB.
  • Tenant and workplace experience apps are growing in popularity, ranking as the fifth most popular security system integration this year – according to the respondents. These apps give more control to employees over their office space via mobile-derived services.
  • Security professionals listed remote door management, instantaneous credential management and outsourcing oversight responsibilities as applications for cloud-based security that make their lives easier – highlighting the appreciation that security professionals have for convenience in their own work.

Responses elsewhere in the report show that data collection and system integrations are business imperatives today. Security professionals continue to integrate security systems with cross-functional areas but more are using access data to understand access trends and space usage (45%), find and prioritize unusual activity (42%), and give value to other departments like supply chain, process, and HR (42%).

This year’s report also reveals that today’s security professionals are bullish on the potential of biometric access solutions. Sixty percent want to add biometrics to their buildings in the next three years and, again, 60% predict that facial recognition will have the biggest impact in access control technology over the next three years.

“The key takeaway from our 2023 Trends Report is that user experience and convenience are vital considerations for security professionals today, and this trend shows no sign of slowing as more cohorts of Generation Z enter the workplace with expectations for technology-enabled frictionless access,” said Steve Van Till, founder and CEO of Brivo. “Cloud-based access control collects the most valuable data for security professionals to make better informed business decisions. The integration of access control with other security and proptech platforms will be essential in meeting stakeholder expectations on convenience and delivering the next generation of access solutions.”

Other interesting findings from Brivo’s report include:

  • Respondents reported a surge in access control integrations. Integrations of identity and access management solutions are most common as more organizations pursue streamlined operations by connecting physical and digital security systems for added protection.
  • A lack of budget (39%) was most commonly cited as the reason for not adopting cloud-based access control solutions.
  • More organizations are looking to centralize their security – with 38% saying their organizations are partly centralized today, up from 31% in 2022’s report.

Featured

  • Achieving Clear Audio

    In today’s ever-changing world of security and risk management, effective communication via an intercom and door entry communication system is a critical communication tool to keep a facility’s staff, visitors and vendors safe. Read Now

  • Beyond Apps: Access Control for Today’s Residents

    The modern resident lives in an app-saturated world. From banking to grocery delivery, fitness tracking to ridesharing, nearly every service demands another download. But when it comes to accessing the place you live, most people do not want to clutter their phone with yet another app, especially if its only purpose is to open a door. Read Now

  • Survey: 48 Percent of Worshippers Feel Less Safe Attending In-Person Services

    Almost half (48%) of those who attend religious services say they feel less safe attending in-person due to rising acts of violence at places of worship. In fact, 39% report these safety concerns have led them to change how often they attend in-person services, according to new research from Verkada conducted online by The Harris Poll among 1,123 U.S. adults who attend a religious service or event at least once a month. Read Now

  • AI Used as Part of Sophisticated Espionage Campaign

    A cybersecurity inflection point has been reached in which AI models has become genuinely useful in cybersecurity operation. But to no surprise, they can used for both good works and ill will. Systemic evaluations show cyber capabilities double in six months, and they have been tracking real-world cyberattacks showing how malicious actors were using AI capabilities. These capabilities were predicted and are expected to evolve, but what stood out for researchers was how quickly they have done so, at scale. Read Now

  • Why the Future of Video Security Is Happening Outside the Cloud

    For years, the cloud has captivated the physical security industry. And for good reasons. Remote access, elastic scalability and simplified maintenance reshaped how we think about deploying and managing systems. Read Now

Most   Popular

New Products

  • ResponderLink

    ResponderLink

    Shooter Detection Systems (SDS), an Alarm.com company and a global leader in gunshot detection solutions, has introduced ResponderLink, a groundbreaking new 911 notification service for gunshot events. ResponderLink completes the circle from detection to 911 notification to first responder awareness, giving law enforcement enhanced situational intelligence they urgently need to save lives. Integrating SDS’s proven gunshot detection system with Noonlight’s SendPolice platform, ResponderLink is the first solution to automatically deliver real-time gunshot detection data to 911 call centers and first responders. When shots are detected, the 911 dispatching center, also known as the Public Safety Answering Point or PSAP, is contacted based on the gunfire location, enabling faster initiation of life-saving emergency protocols.

  • Compact IP Video Intercom

    Viking’s X-205 Series of intercoms provide HD IP video and two-way voice communication - all wrapped up in an attractive compact chassis.

  • PE80 Series

    PE80 Series by SARGENT / ED4000/PED5000 Series by Corbin Russwin

    ASSA ABLOY, a global leader in access solutions, has announced the launch of two next generation exit devices from long-standing leaders in the premium exit device market: the PE80 Series by SARGENT and the PED4000/PED5000 Series by Corbin Russwin. These new exit devices boast industry-first features that are specifically designed to provide enhanced safety, security and convenience, setting new standards for exit solutions. The SARGENT PE80 and Corbin Russwin PED4000/PED5000 Series exit devices are engineered to meet the ever-evolving needs of modern buildings. Featuring the high strength, security and durability that ASSA ABLOY is known for, the new exit devices deliver several innovative, industry-first features in addition to elegant design finishes for every opening.