Interface Shares Best Practices to Fight Retail Crime

According to the National Retail Federation’s (NRF) latest National Retail Security Survey, retail crime represented $112.1 billion in losses in 2022. To bring attention to this crucial issue, October 26 has been designated as ‘Fight Retail Crime Day’. In support of the NRF’s initiative, Interface Systems offers retailers best practices to fight retail crime.  

As retail crime continues to evolve in scope and sophistication, so do retailers’ prevention efforts. When asked about resource allocation to address today’s risks, more than half (53%) of NRF survey respondents said they have increased their technology and software solution budgets in the past year. “Retailers are piloting and implementing a number of loss prevention practices to deter, prevent, and mitigate these substantial losses,” Loss Prevention Research Council Director Read Hayes said. “In addition to enhancing traditional security measures, many are also allocating resources to innovative emerging technologies for future prevention.”

Virtual Security Guards to Protect Premises
As incidents of violence continue to rise, an increasing number of retailers are focused on protecting their staff by adopting a 'hands-off' policy when it comes to dealing with shoplifters. In fact, 41% of respondents indicated that their employees are not permitted to stop or apprehend shoplifters in any way. Consequently, a substantial 46% of retailers have responded to this situation by ramping up their reliance on third-party security solutions.

Retailers can rely on remote security professionals who utilize security cameras, speakers, and microphones installed at the stores to offer discreet, always-on surveillance without putting store associates at risk. These services allow trained security professionals to identify threats such as argumentative customers, loiterers at the store’s perimeter, or those intent on committing theft.

Should a security event happen, they can issue an immediate audio warning, interact directly with store employees to guide them, or call law enforcement. The support of virtual guard services can ensure rapid response and boost employee morale without negatively affecting the customer experience or cutting into operating margins.  

AI-enabled Cameras to Proactively Identify Threats
The key to minimizing loss or ensuring recovery is accurate and real-time detection of security events such as theft or burglary. While intrusion alarms with video verification work well, AI-enabled cameras can become powerful assets in minimizing loss by triggering real-time alerts.  

These cameras can help security teams keep a watchful eye on product shelves, track the movement of products across camera zones throughout the store, and detect known perpetrators walking into the store. When integrated with point-of-sale (POS) systems, they further enhance tracking capabilities, flagging unscanned items at manned checkout counters or self-checkout stations for investigation. They can also be used to analyze traffic patterns to optimize store layout and optimize merchandising.  

Intelligent Automated Voice-Down Systems to Deter Crime
Fighting crime at the store perimeter is as important as protecting the inside. Parking lots, alleyways, and loading docks can be magnets for nefarious activities, including vandalism and loitering. These areas represent some of the toughest challenges facing loss prevention and asset protection teams. It is almost impossible to have a continuous security presence everywhere.  

However, AI-enabled cameras integrated with pre-recorded voice-downs can act as an intelligent sentry that’s always on the watch. The system works autonomously by accurately detecting people or vehicles and triggering a series of calibrated voice-downs that can effectively convey security presence and impending response by law enforcement.  

Autonomous voice-down systems have the capability to proactively deter loitering, vandalism, or other undesirable activities. These voice-down announcements can include messages such as “Attention, loitering is strictly prohibited in this area” or “This store is equipped with advanced surveillance systems. Think twice before committing a crime.” Voice-downs serve to establish a continuous security presence, thereby increasing the perceived risk for criminals.  

Intelligent voice-down solutions can be integrated with strobes, lights, access control systems, alarm systems, and remote command centers to trigger proactive security measures or alert staff and remote security professionals monitoring the site.  

“Violence and theft continue to impact consumers, retailers, workers, and the communities they serve at unprecedented levels, said Sean Foley, SVP of Customer Success at Interface Systems. We applaud the NRF’s initiative to unite the retail industry in the fight against rising retail crime. At Interface, we have made it our mission to bring together best-of-breed technologies augmented with our U.S.-based remote monitoring professionals to tackle a wide range of security threats. With the right balance of solutions, retailers can protect their assets, customers, and employees without sacrificing margins and the shopping experience.”


  • Maximizing Your Security Budget This Year

    The Importance of Proactive Security Measures: 4 Stories of Regret

    We all want to believe that crime won’t happen to us. So, some business owners hope for the best and put proactive security measures on the back burner, because other things like growth, attracting new customers, and meeting deadlines all seem more pressing. Read Now

  • Multifamily Manager Methodologies

    Property managers have their hands full, especially when it comes to establishing successful security systems on their properties. There are many pieces to the puzzle that come together for a property to protect itself properly. Read Now

  • The Recipe for Stadium Security

    The threat landscape of stadium security is fluid. Today’s venues and stadiums have operational security 24/7, hosting sporting events, community events, concerts, conventions and more – each with a unique visitor base and each with unique security risks. Read Now

  • Securing the Flow of Operations

    The transportation industry is a complex and dynamic environment where efficient management of physical keys, vehicles and shared devices is critical to ensuring smooth operations, reducing costs and maintaining security. Every day, more transportation facilities are using modern electronic key and asset management systems to better secure, audit and manage the important assets that keep operations running smoothly. Read Now

Featured Cybersecurity


New Products

  • Mobile Safe Shield

    Mobile Safe Shield

    SafeWood Designs, Inc., a manufacturer of patented bullet resistant products, is excited to announce the launch of the Mobile Safe Shield. The Mobile Safe Shield is a moveable bullet resistant shield that provides protection in the event of an assailant and supplies cover in the event of an active shooter. With a heavy-duty steel frame, quality castor wheels, and bullet resistant core, the Mobile Safe Shield is a perfect addition to any guard station, security desks, courthouses, police stations, schools, office spaces and more. The Mobile Safe Shield is incredibly customizable. Bullet resistant materials are available in UL 752 Levels 1 through 8 and include glass, white board, tack board, veneer, and plastic laminate. Flexibility in bullet resistant materials allows for the Mobile Safe Shield to blend more with current interior décor for a seamless design aesthetic. Optional custom paint colors are also available for the steel frame. 3

  • ResponderLink


    Shooter Detection Systems (SDS), an company and a global leader in gunshot detection solutions, has introduced ResponderLink, a groundbreaking new 911 notification service for gunshot events. ResponderLink completes the circle from detection to 911 notification to first responder awareness, giving law enforcement enhanced situational intelligence they urgently need to save lives. Integrating SDS’s proven gunshot detection system with Noonlight’s SendPolice platform, ResponderLink is the first solution to automatically deliver real-time gunshot detection data to 911 call centers and first responders. When shots are detected, the 911 dispatching center, also known as the Public Safety Answering Point or PSAP, is contacted based on the gunfire location, enabling faster initiation of life-saving emergency protocols. 3

  • PE80 Series

    PE80 Series by SARGENT / ED4000/PED5000 Series by Corbin Russwin

    ASSA ABLOY, a global leader in access solutions, has announced the launch of two next generation exit devices from long-standing leaders in the premium exit device market: the PE80 Series by SARGENT and the PED4000/PED5000 Series by Corbin Russwin. These new exit devices boast industry-first features that are specifically designed to provide enhanced safety, security and convenience, setting new standards for exit solutions. The SARGENT PE80 and Corbin Russwin PED4000/PED5000 Series exit devices are engineered to meet the ever-evolving needs of modern buildings. Featuring the high strength, security and durability that ASSA ABLOY is known for, the new exit devices deliver several innovative, industry-first features in addition to elegant design finishes for every opening. 3