Arizona Police Department Launches Real-Time Crime Center

Genetec Inc., technology provider of unified security, public safety, operations, and business intelligence solutions, announced that the Mesa, Arizona Police Department (MPD) has launched a state-of-the-art real-time crime center (RTCC) based on Genetec Security Center, Genetec Citigraf, and Genetec Clearance. Within the first 12 months of the opening of the RTCC, the MPD solved more than 930 felony and 640 misdemeanor cases and recovered over 268 stolen vehicles while expediting their emergency response, improving situational awareness, and building collaboration in the community of its 550,000 residents.

To take a proactive, innovative approach to policing, the city had invested in many technologies over the years -- all operating independently, so data and departments were siloed. MPD Lieutenant Ryan Stokes said, “We wanted to bring all of this data together, to make it easier for our operators to gather and share real-time information with responding officers. With critical incidents, having situational awareness 30 to 90 seconds before arriving on the scene is a huge advantage.”

After touring RTCCs across the U.S. the MPD made the decision to launch their own, adding the Genetec Citigraf strategic decision support system and Genetec Clearance digital evidence management system to their existing Genetec Security Center unified platform.

Today, the Mesa RTCC is a 3,000-square-foot public safety command center equipped with massive video walls and advanced technology. Genetec Citigraf acts as the main visualization dashboard for emergency response and investigations. It brings together 800 city cameras, 180 traffic cameras, eight mobile Police Observation Devices (PODs), real-time AVL data, live 911 calls, real-time drone video, and other key technologies. Soon, the system will include more transportation cameras, data from the MPD's records management system (RMS) system, a downlink for helicopter video footage, and on-demand community cameras from participating businesses and schools. Operators can also access ALPR and video analytics systems within separate applications, though plans are underway to connect all that data within Citigraf.

Using Citigraf, operators take real-time response to the next level. Beyond seeing all cameras, patrol cars, and emerging events on a city map, they can quickly address emergencies and extend critical information to patrol officers.

When they’re not responding to emergencies, the MPD uses its RTCC to speed investigations, mining historical data in Citigraf to retrieve evidence and using the Clearance Camera Registry feature to speed up canvassing from businesses and residents. Those who participate register their cameras as part of the Mesa Community Connect program. RTCC operators can then locate their cameras on a map and quickly request video recordings via email, which are shared back to the MPD via a secure web portal. The program now has over 150 participants, and the city is working now to bring more than 5,000 cameras from Mesa Public Schools into the system.

“Citigraf has changed the way we do policing,” Stokes said. “Genetec has been a solid partner during this whole project. We’re really excited about the future of our RTCC operations. We have the foundation and the support. Now we’re going to build on that to make our city even safer.”

Featured

  • Maximizing Your Security Budget This Year

    7 Ways You Can Secure a High-Traffic Commercial Security Gate  

    Your commercial security gate is one of your most powerful tools to keep thieves off your property. Without a security gate, your commercial perimeter security plan is all for nothing. Read Now

  • Survey: Only 13 Percent of Research Institutions Are Prepared for AI

    A new survey commissioned by SHI International and Dell Technologies underscores the transformative potential of artificial intelligence (AI) while exposing significant gaps in preparedness at many research institutions. Read Now

  • Survey: 70 Percent of Organizations Have Established Dedicated SaaS Security Teams

    Seventy percent of organizations have prioritized investment in SaaS security, establishing dedicated SaaS security teams, despite economic uncertainty and workforce reductions. This was a key finding in the fourth Annual SaaS Security Survey Report: 2025 CISO Plans and Priorities released today by the Cloud Security Alliance (CSA), the world’s leading organization dedicated to defining standards, certifications, and best practices to help ensure a secure cloud computing environment. Read Now

  • Mobile Applications Are Empowering Security Personnel

    From real-time surveillance and access control management to remote monitoring and communications, a new generation of mobile applications is empowering security personnel to protect people and places. Mobile applications for physical security systems are emerging as indispensable tools to enhance safety. They also offer many features that are reshaping how modern security professionals approach their work. Read Now

Featured Cybersecurity

Webinars

New Products

  • AC Nio

    AC Nio

    Aiphone, a leading international manufacturer of intercom, access control, and emergency communication products, has introduced the AC Nio, its access control management software, an important addition to its new line of access control solutions. 3

  • 4K Video Decoder

    3xLOGIC’s VH-DECODER-4K is perfect for use in organizations of all sizes in diverse vertical sectors such as retail, leisure and hospitality, education and commercial premises. 3

  • Mobile Safe Shield

    Mobile Safe Shield

    SafeWood Designs, Inc., a manufacturer of patented bullet resistant products, is excited to announce the launch of the Mobile Safe Shield. The Mobile Safe Shield is a moveable bullet resistant shield that provides protection in the event of an assailant and supplies cover in the event of an active shooter. With a heavy-duty steel frame, quality castor wheels, and bullet resistant core, the Mobile Safe Shield is a perfect addition to any guard station, security desks, courthouses, police stations, schools, office spaces and more. The Mobile Safe Shield is incredibly customizable. Bullet resistant materials are available in UL 752 Levels 1 through 8 and include glass, white board, tack board, veneer, and plastic laminate. Flexibility in bullet resistant materials allows for the Mobile Safe Shield to blend more with current interior décor for a seamless design aesthetic. Optional custom paint colors are also available for the steel frame. 3