TMA Releases Comprehensive Operator Training for its ANSI/TMA-AVS-01 Standard

The Monitoring Association (TMA) today announces the launch of its AVS-01 Alarm Validation Scoring Standard online training, an interactive three-module course. Developed primarily for monitoring center operators and delivered online, the dynamic course provides a comprehensive introduction to the AVS-01 Standard; illustrates the Standard’s measurable alarm level classifications; demonstrates the call handling process; and explains the importance of public safety and law enforcement engagement. The course is now available FREE at TMATraining.net.

“The AVS-01 Standard directly addresses the alarm industry’s goal to provide greater situational awareness to public safety, ECC telecommunicators, and law enforcement,” stated TMA President Steve Butkovich. “As monitoring centers and ECCs move to adopt and integrate the AVS-01 Standard into their Standard Operating Procedures (SOPs), it is now critical to establish a strong understanding of the contents and benefits of the AVS-01 Standard. This training provides the required core knowledge for all stakeholders.”

“TMA is committed to advancing the professionalism and effectiveness of monitoring centers across the country through education,” said TMA CEO Celia Besore. “This new course is an exciting and important addition to our portfolio of training courses. It provides operators with the knowledge and skills necessary to integrate and streamline the alarm classification process into their pre-existing call handling process.”

David Charney, CCO of Stealth Monitoring in Dallas, TX, said, “I was really impressed by how the training not only showed the operator how to classify an existing alarm, but also how to escalate and de-escalate alarms as more information becomes available.”

By adopting the AVS-01 Standard, monitoring centers can significantly enhance their alarm response processes, improve public safety outcomes, and contribute to industry-wide standardization and efficiency. For more information about the AVS-01 training course and to enroll, please visit TMATraining.net.

Featured

New Products

  • Luma x20

    Luma x20

    Snap One has announced its popular Luma x20 family of surveillance products now offers even greater security and privacy for home and business owners across the globe by giving them full control over integrators’ system access to view live and recorded video. According to Snap One Product Manager Derek Webb, the new “customer handoff” feature provides enhanced user control after initial installation, allowing the owners to have total privacy while also making it easy to reinstate integrator access when maintenance or assistance is required. This new feature is now available to all Luma x20 users globally. “The Luma x20 family of surveillance solutions provides excellent image and audio capture, and with the new customer handoff feature, it now offers absolute privacy for camera feeds and recordings,” Webb said. “With notifications and integrator access controlled through the powerful OvrC remote system management platform, it’s easy for integrators to give their clients full control of their footage and then to get temporary access from the client for any troubleshooting needs.”

  • Unified VMS

    AxxonSoft introduces version 2.0 of the Axxon One VMS. The new release features integrations with various physical security systems, making Axxon One a unified VMS. Other enhancements include new AI video analytics and intelligent search functions, hardened cybersecurity, usability and performance improvements, and expanded cloud capabilities

  • Automatic Systems V07

    Automatic Systems V07

    Automatic Systems, an industry-leading manufacturer of pedestrian and vehicle secure entrance control access systems, is pleased to announce the release of its groundbreaking V07 software. The V07 software update is designed specifically to address cybersecurity concerns and will ensure the integrity and confidentiality of Automatic Systems applications. With the new V07 software, updates will be delivered by means of an encrypted file.