Cisco To Implement IP Security, Surveillance Infrastructure For Harrah’s Entertainment

  • May 22, 2008

Harrah's Operating Company, a subsidiary of Harrah's Entertainment Inc., has signed a broad-based, 10-year global strategic agreement with Cisco. This strategic collaboration will help enable the delivery of compelling next-generation guest experiences through the use of Cisco products and allow Harrah's to remain at the forefront of innovation in the casino entertainment industry.

Harrah's has established a collaborative relationship with Cisco's Internet Business Solutions Group (IBSG), the company's global strategic consulting arm. The strategic agreement envisions that Harrah's will continue to work together with IBSG and other Cisco divisions to assist Harrah's in implementing innovative technologies. This will help Harrah's to accelerate its status as an innovator and enhance its personalized guest experiences and world-class interactive customer relationship management capabilities.

This strategic collaboration will also facilitate the transformation of the company's digital backbone and the implementation of a next-generation security and surveillance infrastructure. The upgrade is designed to significantly improve facility security and safety, support new "smart service" initiatives that enable even more proactive employee service, and help Harrah's deliver on its bold vision to launch the next wave of industry-leading guest experiences.

Harrah's is upgrading its digital backbone to power numerous new capabilities over the next few years and is implementing a new digital security and surveillance infrastructure across North America and abroad. Upon completion of Harrah's digital migration program, Cisco will have helped enable the deployment of one of the largest Internet Protocol networking-based physical security implementations in the gaming and entertainment world.

Among the applications that Harrah's will implement to enhance its operational excellence and customer experience is Cisco digital video technology, which will provide greater visibility to guest areas such as hotel registration desks, valet parking areas and outdoor entertainment venues. This will enable Harrah's to have real-time responses to situations. For example, it could enable new capabilities that would allow additional staff to be dispatched to the hotel check-in area when guest registration lines become too long.

"As part of the 10-year global strategic agreement, Harrah's will collaborate with multiple Cisco technology groups to identify and create new and compelling guest offerings," said Bill Stuntz, vice president and general manager of Cisco's Physical Security business unit. "Through an ongoing dialogue started more than a year ago, Harrah's has embraced the network to serve as a highly secure platform to drive a new customer experience vision that will help it meet its long-term business objectives."

"Harrah's is focused on harnessing new capabilities to transform customer experiences in ways never before seen and in so doing, enabling Harrah's to remain an industry leader in customer service," said Howard Lock, director, transportation and hospitality for Cisco IBSG. "IBSG is helping Harrah's explore, validate and accelerate the adoption of innovation to deliver unique guest experiences, employee empowerment and operational excellence."

Featured

  • Gaining a Competitive Edge

    Ask most companies about their future technology plans and the answers will most likely include AI. Then ask how they plan to deploy it, and that is where the responses may start to vary. Every company has unique surveillance requirements that are based on market focus, scale, scope, risk tolerance, geographic area and, of course, budget. Those factors all play a role in deciding how to configure a surveillance system, and how to effectively implement technologies like AI. Read Now

  • 6 Ways Security Awareness Training Empowers Human Risk Management

    Organizations are realizing that their greatest vulnerability often comes from within – their own people. Human error remains a significant factor in cybersecurity breaches, making it imperative for organizations to address human risk effectively. As a result, security awareness training (SAT) has emerged as a cornerstone in this endeavor because it offers a multifaceted approach to managing human risk. Read Now

  • The Stage is Set

    The security industry spans the entire globe, with manufacturers, developers and suppliers on every continent (well, almost—sorry, Antarctica). That means when regulations pop up in one area, they often have a ripple effect that impacts the entire supply chain. Recent data privacy regulations like GDPR in Europe and CPRA in California made waves when they first went into effect, forcing businesses to change the way they approach data collection and storage to continue operating in those markets. Even highly specific regulations like the U.S.’s National Defense Authorization Act (NDAA) can have international reverberations – and this growing volume of legislation has continued to affect global supply chains in a variety of different ways. Read Now

  • Access Control Technology

    As we move swiftly toward the end of 2024, the security industry is looking at the trends in play, what might be on the horizon, and how they will impact business opportunities and projections. Read Now

Most   Popular

Featured Cybersecurity

Webinars

New Products

  • Automatic Systems V07

    Automatic Systems V07

    Automatic Systems, an industry-leading manufacturer of pedestrian and vehicle secure entrance control access systems, is pleased to announce the release of its groundbreaking V07 software. The V07 software update is designed specifically to address cybersecurity concerns and will ensure the integrity and confidentiality of Automatic Systems applications. With the new V07 software, updates will be delivered by means of an encrypted file. 3

  • PE80 Series

    PE80 Series by SARGENT / ED4000/PED5000 Series by Corbin Russwin

    ASSA ABLOY, a global leader in access solutions, has announced the launch of two next generation exit devices from long-standing leaders in the premium exit device market: the PE80 Series by SARGENT and the PED4000/PED5000 Series by Corbin Russwin. These new exit devices boast industry-first features that are specifically designed to provide enhanced safety, security and convenience, setting new standards for exit solutions. The SARGENT PE80 and Corbin Russwin PED4000/PED5000 Series exit devices are engineered to meet the ever-evolving needs of modern buildings. Featuring the high strength, security and durability that ASSA ABLOY is known for, the new exit devices deliver several innovative, industry-first features in addition to elegant design finishes for every opening. 3

  • FEP GameChanger

    FEP GameChanger

    Paige Datacom Solutions Introduces Important and Innovative Cabling Products GameChanger Cable, a proven and patented solution that significantly exceeds the reach of traditional category cable will now have a FEP/FEP construction. 3