Diamond in the Rough

Family-owned jewelry store receives high-tech surveillance after robberies

As the elevated 7 train rumbles by above, it’s business as usual for the row of local shops below on Roosevelt Avenue in Woodside, N.Y. Tucked away within the row of mostly privately owned stores is Alco Watch & Jewelry Repair Center, a humble shop that has been a staple in the community for the past 25 years. It is owned and operated by sexagenarian husband and wife team Angel and Marcia Calderon.

Over the years, the store has experienced a handful of robberies, some of which Mr. Calderon was present for and injured in. The break-ins prompted the couple to install a buzzed entry and bulletproof glass in 1998. Much like a bank, the thick bulletproof glass separates the Calderons and the merchandise from the customers but includes transaction windows. At more than 8 feet tall, the glass partition leaves a small gap from the ceiling.

The Last Straw

In April 2011, a man entered the store, grabbed a folding chair that is reserved for customers in the small vestibule and used it to scale and slide through the skinny opening between the bulletproof glass and ceiling.

“I couldn’t believe that someone could actually climb over the bulletproof glass, which is 8 feet 3 inches in height,” Mr. Calderon said. “It was even more frightening when I realized that the burglar climbed over it with a gun in his hand.”

As Mr. Calderon ran to confront the man—and Mrs. Calderon watched in horror—the heartless criminal pistol-whipped Mr. Calderon in the head, incapacitating him, allowing the thief to rob the store and sending Mr. Calderon to the hospital with a depressed skull fracture.

Though the thief stole thousands of dollars worth of jewelry, the Calderons were just thankful to be alive.

It Gets Personal

This story has a personal twist. The Calderons’ eldest daughter, Diane, has been my best friend for more than 20 years. We met as high school freshmen and have been like sisters ever since. Throughout high school, I was told about the various break-ins and injuries, but it was only when I started working for Security Products magazine—and established an amazing network of industry contacts—that I was able to help the family.

I mentioned this latest incident to my editor-in-chief, Ralph Jensen, who championed this cause as his own. He reached out to the folks at network video provider Axis Communications, who quickly offered to donate some cameras. Axis also reached out to its partner ADT Commercial, which offered to provide a hosted video solution.

After conducting an on-site survey, it was determined that Alco Watch & Jewelry needed a small surveillance system that would be easy to install and use without additional costs, equipment and maintenance.

To the Rescue

Axis Communications, ADT Commercial, EMC and Iomega came together to provide a hosted video solution for Alco Watch & Jewelry Repair Center.

In July 2011, two AXIS M1054 and two AXIS M1114 network cameras, along with ADT’s hosted video service, were installed in the store.

ADT’s hosted video is a cloud-based video storage and monitoring security service that enables business owners to access real-time and recorded surveillance video anytime, anywhere via any Web-enabled device. ADT handles system maintenance and upgrades on the back-end, which allows for an extremely easy-to-use system for the end user.

ADT’s hosted video uses AXIS network cameras and the AXIS Video Hosting System (AVHS) platform to provide video recording and management that is centrally managed by ADT and allows video access without the need for an on-site DVR.

The store’s surveillance video is streamed to on off-site EMC storage facility. Additionally, to improve on-site redundancy and enable the system to store high-quality HDTV video, ADT Commercial also installed an Iomega StorCenter network attached storage device.

“When the bad guys break in, the first thing they’ll do is find the DVR to take all the evidence,” said Matt Krebs, business development manager for Axis Video Hosting System. “With the system, the video has already been streamed and stored securely in an offsite data center.”

Ideal for small businesses, the AXIS M1054 and M1114 network cameras stream live, full-frame-rate video in resolutions up to 1 megapixel to a laptop located in the back of the store. On one webpage, the Calderons have access to multiple live HDTV video feeds from different areas of the store. When Mr. Calderon is working with a customer, Mrs. Calderon can keep a watchful eye on him as well as other areas simultaneously.

And every night, when the Calderons are at home, they can log into the system to check on their business.

The AXIS M1054 also features intruder alarm capabilities. An integrated PIR sensor detects movement, even in the dark. During an event, the Calderons can activate a white LED to illuminate the scene from home, while using the M1114s to pan, tilt and zoom.

“Hosted video definitely has a sweet spot: that one to 10 camera application,” Krebs said. “Alco was the ideal application. We chose IP video cameras for increased resolution and performance, and the hosted video stores and records video and makes it accessible to the business owner.”

ADT Commercial was generous enough to provide its hosted video service for free for one year to the Calderons. After a year, thanks to the affordable cost, the Calderons plan to continue the service for their business.

Safe and Sound

In the future, if the store requires more cameras, Axis’ One-click Camera Connection feature makes it easy to install new cameras regardless of Internet service provider, routers and firewall settings.

The powerful combination of ADT’s hosted video technologies and Axis’ network cameras provides Alco Watch & Jewelry Repair Center with a high-tech security solution and ease of mind.

“This installation at Alco Watch & Jewelry is the perfect scenario for a hosted video system: small business, need for only a few cameras, would like remote accessibility, and didn’t want to worry about hardware maintenance and upgrades,” said Fredrik Nilsson, general manager of Axis Communications. “AVHS is the technology bridge connecting the three largest providers in their respective markets—Axis for surveillance cameras, EMC for data storage and ADT Commercial for integration— so that users across North America can install new network cameras or digitize existing analog cameras with encoders to create an affordable and always-available surveillance system.”

“I was very happy and grateful to have this additional protection be added to my place of business,” Mr. Calderon said. “We feel much safer with the camera surveillance. It provides us more security and confidence knowing that every person that enters the store is carefully being monitored. I think the technology is great and easy to use. I especially like being able to check on the store when I am at home or anywhere I have access to the Internet.”

Scan the code to watch a video of Mr. Calderon discussing his new surveillance system.

This article originally appeared in the March 2012 issue of Security Today.

Featured

  • Unlocking the Possibilities

    Security needs continue to evolve and end users are under pressure to address emerging risks and safety concerns. For many, that focus starts with upgrading perimeter openings and layering technologies—beginning at the door. Read Now

  • Freedom of Choice

    In today's security landscape, we are witnessing a fundamental transformation in how organizations manage digital evidence. Law enforcement agencies, campus security teams, and large facility operators face increasingly complex challenges with expanding video data, tightening budget constraints and inflexible systems that limit innovation. Read Now

  • Accelerating a Pathway

    There is a new trend touting the transformational qualities of AI’s ability to deliver actionable data and predictive analysis that in many instances, seems to be a bit of an overpromise. The reality is that very few solutions in the cyber-physical security (CPS) space live up to this high expectation with the one exception being the new generation of Physical Identity and Access Management (PIAM) software – herein recategorized as PIAM+. Read Now

  • Protecting Your Zones

    It is game day. You can feel the crowd’s energy. In the parking lot. At the gate. In the stadium. On the concourse. Fans are eager to party. Food and merchandise vendors ready themselves for the rush. Read Now

  • Street Smarts

    The ongoing acceptance of AI and advanced data analytics has allowed surveillance camera technology to shift from being a tactical tool to a strategic business solution. Combining traditional surveillance technology with AI-based data-driven insights can streamline transportation systems, enhance traffic management, improve situational awareness, optimize resource allocation and streamline emergency response procedures. Read Now

New Products

  • Luma x20

    Luma x20

    Snap One has announced its popular Luma x20 family of surveillance products now offers even greater security and privacy for home and business owners across the globe by giving them full control over integrators’ system access to view live and recorded video. According to Snap One Product Manager Derek Webb, the new “customer handoff” feature provides enhanced user control after initial installation, allowing the owners to have total privacy while also making it easy to reinstate integrator access when maintenance or assistance is required. This new feature is now available to all Luma x20 users globally. “The Luma x20 family of surveillance solutions provides excellent image and audio capture, and with the new customer handoff feature, it now offers absolute privacy for camera feeds and recordings,” Webb said. “With notifications and integrator access controlled through the powerful OvrC remote system management platform, it’s easy for integrators to give their clients full control of their footage and then to get temporary access from the client for any troubleshooting needs.”

  • HD2055 Modular Barricade

    Delta Scientific’s electric HD2055 modular shallow foundation barricade is tested to ASTM M50/P1 with negative penetration from the vehicle upon impact. With a shallow foundation of only 24 inches, the HD2055 can be installed without worrying about buried power lines and other below grade obstructions. The modular make-up of the barrier also allows you to cover wider roadways by adding additional modules to the system. The HD2055 boasts an Emergency Fast Operation of 1.5 seconds giving the guard ample time to deploy under a high threat situation.

  • PE80 Series

    PE80 Series by SARGENT / ED4000/PED5000 Series by Corbin Russwin

    ASSA ABLOY, a global leader in access solutions, has announced the launch of two next generation exit devices from long-standing leaders in the premium exit device market: the PE80 Series by SARGENT and the PED4000/PED5000 Series by Corbin Russwin. These new exit devices boast industry-first features that are specifically designed to provide enhanced safety, security and convenience, setting new standards for exit solutions. The SARGENT PE80 and Corbin Russwin PED4000/PED5000 Series exit devices are engineered to meet the ever-evolving needs of modern buildings. Featuring the high strength, security and durability that ASSA ABLOY is known for, the new exit devices deliver several innovative, industry-first features in addition to elegant design finishes for every opening.