OnSSI Releases Comprehensive Mobile Tech Support App -- Security Today

OnSSI Releases Comprehensive Mobile Tech Support App

Apr 24, 2013

OnSSI has released a new Tech Support Mobile App that enables users and partners to easily access critical information and documentation on OnSSI’s Ocularis VMS directly from their smart phones. The new app is being offered to facilitate set-up and troubleshooting issues whether on-site or remotely from the field without the need to access a PC. OnSSI’s Tech Support Mobile App is currently available for free from the Apple app store.

“Our ‘always on call’ commitment is a critical aspect of our customer support department at OnSSI and one of the reasons for our continued success and excellent customer satisfaction,” said Ari Robinson, director of technical support, OnSSI. “Our new Tech Support Mobile App effectively extends our technical support resources beyond our headquarters and puts valuable help in front of users and integrators wherever, and whenever they need it most.”

The new Tech Support Mobile App features access to Ocularis user manuals, spec sheets, installation guides, tutorial videos, release notes and other related documentation that is automatically selected based on parameters defined in the user’s “My Version” setting. Additionally, the app includes online, up-to-date, supported Cameras Lookup with multiple filters, a registration and Licensing Look-up Tool, a video center with Ocularis tutorials, demonstrations, and a one-push link to contact OnSSI support over the phone.

Featured

Community-Led Video Security Network Transforms Pennsylvania City Public Safety

A community-supported video security initiative has transformed public safety in Lancaster, Pennsylvania. The citizen-led collaboration demonstrates how open platform video technology can help revitalize struggling urban areas. Read Now
- Government
Browser-Based AI Agents: The Silent Security Threat Unfolding

Some of the most revolutionary advances in artificial intelligence include browser-based AI agents, which are self-sustaining software tools integrated into web browsers that act on behalf of individuals. Read Now
- Cybersecurity
Report: Cybercriminals Abandon Tech Tricks for Personalized Email Deception Tactics

VIPRE Security Group, a cybersecurity, privacy, and data protection company, has released its email threat landscape report for Q2 2025. Through an examination of worldwide real-world data, this report sounds the alarm on the most significant email security trends observed in the second quarter of 2025, enabling organizations to develop effective email security defenses for the remainder of the year. Read Now
- Cybersecurity
AI-Generated Code Poses Major Security Risks in Nearly Half of All Development Tasks

Veracode, a provider of application risk management, recently unveiled its 2025 GenAI Code Security Report, revealing critical security flaws in AI-generated code. The study analyzed 80 curated coding tasks across more than 100 large language models (LLMs), revealing that while AI produces functional code, it introduces security vulnerabilities in 45 percent of cases. Read Now
- Artificial Intelligence
- Cybersecurity
Unlocking the Possibilities

Security needs continue to evolve and end users are under pressure to address emerging risks and safety concerns. For many, that focus starts with upgrading perimeter openings and layering technologies—beginning at the door. Read Now
- Access Control
- Dealers and Integrators

Security Today eNews

Sign up today for essential industry news and product information that can help you stay afloat in the fast-paced world of security.

Email Address*Country*

Please type the letters/numbers you see above.

Webinars

Whitepapers

New Products

HD2055 Modular Barricade

Delta Scientific’s electric HD2055 modular shallow foundation barricade is tested to ASTM M50/P1 with negative penetration from the vehicle upon impact. With a shallow foundation of only 24 inches, the HD2055 can be installed without worrying about buried power lines and other below grade obstructions. The modular make-up of the barrier also allows you to cover wider roadways by adding additional modules to the system. The HD2055 boasts an Emergency Fast Operation of 1.5 seconds giving the guard ample time to deploy under a high threat situation.
EasyGate SPT SPD

Security solutions do not have to be ordinary, let alone unattractive. Having renewed their best-selling speed gates, Cominfo has once again demonstrated their Art of Security philosophy in practice — and confirmed their position as an industry-leading manufacturers of premium speed gates and turnstiles.
Luma x20

Snap One has announced its popular Luma x20 family of surveillance products now offers even greater security and privacy for home and business owners across the globe by giving them full control over integrators’ system access to view live and recorded video. According to Snap One Product Manager Derek Webb, the new “customer handoff” feature provides enhanced user control after initial installation, allowing the owners to have total privacy while also making it easy to reinstate integrator access when maintenance or assistance is required. This new feature is now available to all Luma x20 users globally. “The Luma x20 family of surveillance solutions provides excellent image and audio capture, and with the new customer handoff feature, it now offers absolute privacy for camera feeds and recordings,” Webb said. “With notifications and integrator access controlled through the powerful OvrC remote system management platform, it’s easy for integrators to give their clients full control of their footage and then to get temporary access from the client for any troubleshooting needs.”