Dortronics Receives Outstanding Customer Service Award from PSA Security Network

Dortronics Receives Outstanding Customer Service Award from PSA Security Network

Dortronics Receives Outstanding Customer Service Award from PSA Security NetworkDortronics Systems, Inc., a provider of standard and custom finish access control products, has been recognized with an award for outstanding customer service by PSA Security Network. The Outstanding Customer Service Team Award was presented to Dortronics in recognition of the exceptional customer service they have provided to PSA’s membership.

In accepting the award at the Vendor Awards Luncheon during the 2013 PSA-TEC event, Dortronics National Sales Manager, Bryan Sanderford, said, “We are honored to be acknowledged for something we consider to be one of Dortronics core competencies and biggest assets. Customer service is at the heart of our business and complements our industry-leading product line.”

PSA Security Network held its Vendor Awards Luncheon on Tuesday, May 7 during its PSA-TEC training and trade show event at the Westin Westminster in Westminster, Colorado. Voting for the awards is done by the PSA customer service team. PSA represents security system integrators who combine the purchasing power and the resources of large vendor groups with the strengths and personal attention of locally-owned companies. PSA integrators improve security performance through their access to the latest security products, best practices and other resources to develop cost-effective, security solutions.

“PSA and our sales channel members congratulate Dortronics on this achievement,” said Craig Patterson, director of vendor management, PSA Security Network. “They have consistently delivered a remarkable customer experience and are truly deserving of this award.”

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